Twin Lakes Post Office
| Address: | 1815 SW Campus Dr, Federal Way, WA 98023, USA |
| Phone: | +1 800-275-8777 |
| Site: | tools.usps.com |
| Rating: | 1.9 |
| Working: | Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed |
Location
Photos 1
Reviews 9
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Carmen Leung
They have a long line, and they have only maximum of 2 staffs who take averagely 10+ minutes on a customer. I lost two packages that appeared to have delivered to my mailbox as per tracking, but nothing was there. I went there to open a claim, they wrote down my contact information and promised to call me back by the end of the day. I waited for 3 days, no phone calls. I called them, and no one answered and their voice mail box is full. AND, I tried to open a claim online but the website doesnt work!!! Even one star is too much for them. Additionally, I agree with Ricardo Benin, the deliverer is too lazy to even stop by and knock on the door. We were home, because we knew the package was arriving in that day. They just leave a note and leave. Perhaps those people should leave the company if they hate their jobs. Im getting really tired of your customer service. If I still dont hear anything about my packages, I will go through further actions as this is pilferage from USPS.
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Elle K
I was tracking my package delivery online and it said that it was delivered on 7/31/15 at 10:26 a.m. It was NOT! I waited to see if it would show up the next day, as in the past my mail would arrive the following day vs the day when it said it did. Still no signs of my package. I stoped by the post office on 8/3/15 (due to weekend) and was told that the mail lady that is on our route is very diligent, only to be told a few minutes later that it was someone else delivering that day. I was told that there was a key placed into my mailbox with a white tag on it. There was no key in my box. With a white tag on it, its difficult to miss. The worker took my info saying theyd get back to me later. No call. Today I called myself, the man who answered took my info said theyd call back. Still no call. And still no package. IF they did put a key, then it was someone elses mailbox, as this has happened in the past. Its frustrating though at how passive they are in this situation.
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H Kim
1) They never pick up the phone during hours and the line is not even busy. 2) They never deliver my mail.. My tracking says that they tried when THEY DID NOT. I stayed home ALL DAY because there were important packages that I had multiple times and THEY DO NOT FREAKING DELIVER MY MAIL. 3) The workers there work super slowly so the line is almost always backup when picking up something or mailing in person. And NO I never have the wrong address for my deliveries because they get to me one way or another. Its not like my tracking says that they were unable to deliver because the address was wrong. THEY JUST DONT COME TO MY HOUSE TO ACTUALLY DELIVER. And no I am not being impatient. If my tracking says that it is out for delivery then of course I am expecting it to be dropped off THAT DAY. I SHOULDNT BE EXPECTING IT TO SAY "attempt made" because IT OBVIOUSLY WASNT. I would give them zero stars if I could
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Jay Jensen
Im sitting outside in the parking lot at 7:07 am waiting for the doors to open on 11/04/16. I have watched three customers try the doors that were supposed to open at 7:00 am but they are still locked! I simply wanted to drop off a package to be shipped and I am going to be late getting home from my graveyard shift because it is now 7:15 and the doors remain locked. I continue to watch customer after customer try the door, check their watches and then leave. Im sure the other customers are on their way to work and dont have the luxury of waiting like I do but it is still frustrating to have to wait. Finally, at almost 7:20 I can see a custodian inside but he has yet to go near the door. I have knocked on the door, the custodian looked at me and then walked away.......it took another 5 minutes for someone to finally unlock the door.
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morasha boman
Trash. Drivers lie about delivery attempts. Says my address doesnt exist. When the apartment number is clearly displayed. My complex told me that no driver attempted clarification from their office or from me. Lazy! How does an address just not exist? Are you dumb? Pretty sure if it didnt exist Amazon would not have printed an entire label WITH an address. Call wait time is over an hour. Is there a way when you order things to request Fed Ex and UPS only? Because Im beyond annoyed with this entire process. I have a background in logistics so I understand things happen however, just giving up because you dont want to look for my building will never be acceptable.
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Diane Campagna
The mailbox receptacle was destroyed by a hit-and-run driver. Since then, I cannot get my mail. I rented a PO box, and yet my mail is not being placed in it, despite my going to the post office, speaking with the supervisor and completing a change of address form to forward all mail to the PO box. I took off time from work to set up the PO box rental and talk with them, all to no avail. Now all of my mail, including packages, is being returned to sender. And I will need to pay for return shipping and second shipping costs to get what I ordered. Now I am told there is a 10 day lag time to have the mail placed in my PO box. My tax dollars at work.............
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Amber Boehm
Are there long lines sometimes? Yes. Do you have to wait sometimes? Yes? Even if you are only needing "one thing"? Yes. Just like everyone else in line who just needs one thing. The women behind the counter are cheerful and helpful and try to be quick. The one who helped me even advised me to change boxes so I didnt pay more. She didnt have to do that. They allow people picking up only (as in not needing to pay anything) to cut in line which makes sense. I wish all post offices were staffed more so the lines were shorter but this post office doesnt deserve the low ratings on here. Be patient people, everyone is working hard.
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beauty skeptics
HORRIBLE service. They failed to deliver 2 packages but marked them both as delivered. One was left in some locker which I know nothing of, they sent me on a wild goose chase trying to get my package and guess what? I havent gotten either of them. They dont answer their phones and just gives you their times of operation when you call. They should vhange then to Whenever we feel like taking calls - 5 p.m On top of this they never tell you where your package is and just just tell you itll come soon or its close to that area.worst service ever would give them negative stars if I could.
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Les Cho
Now that Amazon offers Sunday deliveries I would have thought I would actually get deliveries on Sunday. The last six items I was supposed to get delivered on Sunday have never been delivered. These items did not require a signature so they could have left them in our work mail box. Instead the person who delivers on Sunday says we are closed when we obviously are not and drives by without attempting delivery. Have talked to a manager about the half dozen times this has happened, they always apologize and tell me they will fix it. Thus far the same thing keeps happening.