B & B Auto Repair

299 S National Ave, Bremerton, WA 98312, USA

Address:	299 S National Ave, Bremerton, WA 98312, USA
Phone:	+1 360-377-0682
Site:	bnbautorepair.com
Rating:	3.5
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 31

Reviews 7

Bob Kalmbach

Follow up after posting this review earlier today is once Joel the owner was aware of this issue he called to let me know he had not been told of the issue after returning from being away and yes I was correct and he would make it good by sending me a check for the difference in what should have been charged and what I was charged. Thanks Joel. Yes I will continue to use B&B again and refer friends there. First let me say B&B Auto repair does quality work, now for the reason for the one star review. On 26 May 2017 I took our motor home in to have the dash air checked to see what was wrong with it and late in the day Mike called to let me know that both the compressor and expansion valve were bad and cost would be $1410 to repair which I though was high but did give them the okay to continue and repair it. On 1 June Mike called and said the motor home was ready for pick up which we did and everything worked as promised. After getting home I looked to see what the cost of labor was which was $666.27 which seems high to me to remove a compressor and expansion valve which should take no more then 3 hours but then again I was not the tech doing the work so not sure what he experienced so accepted that charge. Next I looked at the cost of the compressor and noticed that the part number was for a a NAPA part and having a NAPA dealer account called to see what dealer cost was which was $188 and list price which is what most repair shops charge and it was $300, I was charged $423, dealer cost for the expansion valve was $26 List was $41 and I was charged $118 yes four times their cost. I called B&B on 3 June and spoke to Mike about the cost of the parts and told him I felt I had been over charged he said they just but part numbers into their computer program and what ever it comes up is what they charge. I requested he speak with Joel the owner and get back to me which he said he would, two days later called back and Mike said he hadnt had a chance to speak with Joel but would the next day and call me back, well a week later and still waiting for the call back. So moral of story is check the price of the parts they will be using and make sure they are not OVER charging you and never expect them to follow up if you have any issues as they do not call back. Normally I would do my own work as I have for the last fifty plus years on all our vehicles but time did not allow me to this time, next I will make the time so I do not get ripped off like I did this time.

Scott

Well, where to start. I will say that at the very least, B and B has shown me that there are truly no good auto mechanics in the Bremerton area, as I have tried quite a few of them. Was told that the vehicle would be ready by 330 after dropping off at 0800 for routine maintinenece. Spoke to the shop around 130 after calling them back because I saw I had a missed call from them. They told me they accidently called me, however the vehicle would be ready soon. I arrived at 330 to pick up the vehicle and see it sitting out front. Im told by the front desk that they still had to put the thermostat on and that it would be ready within a hr. Great! Thanks for the update B and B! I left, came back about 45 minutes later and the vehicle is still not done. Sat around for another HOUR and finally was told it was ready. All in all, pretty typical of the businesses in this area. Service was pathetic.

Jesse Laird

I was on my way to the beach with my family when I started to hear a squeal coming from my truck(pulling a camper btw) and then my temperature gauge started jumping around. I pulled off at the first Bremerton exit to a church parking lot where a nice woman informed me of B and B which was located a block away. We limped my truck up to the shop. We had no idea what the hell we were about to walk into and all we could think is that our vacation to the beach is going to be cut short and our kids were going to go nuts. We walked into the door and were totally wowed by the excellent customer service and their willingness to get us fixed and back onto the road the same day. They went above and beyond to take care of us and I cant tell you how lucky I am to have found this place! Thank you B and B!

Alex Triplett

Such a bummer. Called once, and I was told by David he was with customers and too busy to give me any information about a fix. I can understand that, so I stopped by a little later. No other customers were in the office. I said I called earlier and David told me he is still too busy. I asked if we could set up an appointment so we could talk about this fix or if there was a quote sheet or anything and he said no. He just flat refused to help me, even when I was amicable with his crazy two week out time line. I am a customer service "professional" and I walked out with my jaw on the floor, because I tried to give them my business and they flat said no. What? So I would say to anyone that asks, dont be bothered. They sure as hell wont be.

Daniel Garcia

Went as a vendor in the past and have to tell you that the owner was rude. He had asked me to adjust certain product to a lower amount and confirmed with him if he was sure that is what he had wanted. He said yes. After a couple of weeks when I arrived, he barged into my truck calling me names, cursing me out because of the low amount of inventory of product he had, was very unprofessional, rude and if it wasnt for me possibly losing my job, I wouldve put him in his place, he pretty much verbally assaulted me in his uniform bearing this shop name. Would not recommend to anyone

Joy

Took my Toyota Tundra in here twice for problems. They found and fixed the problem in less than a day. They called and recommended a tune up and so minor maintenance issues. Since the last tune up was 70,000 miles ago, (which they did); I gave the ok and away they went. I now have a truck that runs well, headlights that actually light the road, and better mileage. I feel B & B is more concerned with my safety than they are with padding the bill. I recommend them without reservation.

Anonymous User

Honest, clear, does what needs to be done, fair price. These guys seem to be the real deal. I was suprised that some of the parts charges were actually BELOW what I could find online. They took a major job, a blown head gasket, and did everything well. My truck has more power, runs quietly, all with a spot on estimate. My advice? Kitsap Muffler (Mikes) STAY AWAY. B&B...the real deal, honest, professional, and most of all experts who actually know what is going on.