Idm Auto Repairs
| Address: | 549 Kinwood St SE, Lacey, WA 98503, USA |
| Phone: | +1 360-491-6876 |
| Rating: | 1.2 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed |
Location
Photos 2
Reviews 5
DE
Dean Atkins
Ive used IDM (Dwayne) before and he did great work in the past, but that has changed drastically. I dont know what his deal is now, but I advise anyone considering using him to stay away! Hes completely unreliable. I took my truck in on Thursday for him to look at it and made an appointment to bring it back to him Saturday at noon due to my work schedule. When I showed up for my scheduled appointment on Saturday, he told me off saying I was too late and that he was now working on another vehicle, that I was supposed to drop my truck off at 8 oclock that morning. His employee was right there and acknowledged the fact that we had discussed the fact that I worked Saturday morning and would therefore bring my truck in at noon. We discussed this on Thursday. That only seemed to infuriate Dwayne more. He became belligerent and verbally abusive and told me to go use another shop. When I tried to discuss the matter, overlooking that he obviously forgot about me and even tried to reschedule, he ignored me like a teenager having a tantrum. I mean, I was five feet from the man trying to speak with him and he acted like I wasnt there! So I took his advice and found a more professional shop. I suggest you do the same. And by the way Dwayne, if you read this, you may want to consider bathing once in awhile and changing your clothes. And I know that cigarette is permanently attached to your lips, but FYI... people dont like it when you climb into their vehicles with that lit cigarette in your lips, especially when they dont smoke.
A
Anonymous User
I have used this shop over the years for many jobs. When I first started going there he promised a flat rate of $57 and not a book rate. Well the last couple jobs I have had done I was in a hurry and didnt shop him and was raped on price. When I checked repair pal on this heater core he raped me on it was $200 more than the GM dealership would have been. I have sent Dewayne over $15k in referrals in the last 2 years and this is how I am thanked. When I asked for a refund for the difference I was ignored completley. I will never go back and will make sure the many customers I have sent there no to hold onto their wallets too. Final comment is I have never recieved a receipt and he has 2 full time employees too. I wonder if he ever pays the sales tax he charges and I wonder if the employees have any taxes paid either.
LA
Laurie McNally
Used this shop in the past and felt like we probably were treated fairly. Now I wonder because I know that I just got ripped off. I left my car to have the brakes looked at. 1 HOUR LATER I got a call that the pads needed to be replaced and the job was already done. (I was surprised that it was done because I didnt authorize the repair - I guess it was assumed). Then I was told it would cost $315.00. When I got there and looked at the bill, I was charged $40 for brake pads and $250 in labor. FOR ONE HOUR! When I questioned him about it he said he had a hard time removing one of the parts and that this is what he always charges. I am upset with myself for trusting this guy and really upset because this is obviously bogus. I am telling everyone to stay away from this place.
AN
Annie Littlemore
After seeing this place only had a 1 rating star i was hesitant to go, My boyfriend still insisted tho. Showed up and as soon as i got out the car he copped an attitude and told me to move it. Plus he wanted to charge over double than what the place i finally took it to to have the work done charged.
PA
Pamela Ponce
My car was done in less than a hour. I paid full price for 3 hours and i reexperienced having the same problem. You have to stay with your car and watch the repairs get done.