Courtesy Auto Service & Tire, Inc.

4504 Pacific Ave SE, Lacey, WA 98503, USA

Address:	4504 Pacific Ave SE, Lacey, WA 98503, USA
Phone:	+1 360-491-3030
Site:	courtesyautoserviceandtire.com
Rating:	4.4
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 42

Reviews 14

Fatih Ketenci

If I could give zero stars I would. They are either incompetent or completely dishonest! I had a terrible experience with them. I asked them to take a look at the catalytic converter on my SUV. I had already changed some of my spark plugs and the coils a few days before and I have a computer that gets the code for diagnosing the check engine light. I wasnt interested in a diagnosis since I already know whats wrong with it. I just dont want to fix the catalytic converter myself since it can be complicated. I specifically asked them To find out which side and what part of the catalytic converter is broken and how much they charge to fix it. Instead of doing what I asked, they tell me they did a "diagnosis" on my car and that all of the spark plugs need to be replaced (for 340$) before they can even look at the catalytic converter. Since I just replaced some of the spark plugs I knew they were either incompetent and wrong or lying in order to get more money, so I sent my wife to pick up the car. They wouldnt give the key unless we paid 94$ for their false diagnosis which I didnt ask for in the first place. Beware of this business! They are willing to do anything, including lie and fix things that arent broken, in order to get the most money from you! I am officially filing complaints against them and I am going to let everyone I know including some people who have given them a lot of business in the past just what kind of business they are running.

Anonymous User

We were referred to Courtesy and Quentin by my father-in-law but the results were less than satisfactory. Our little Camry had its brake light out and they told us it was a module. We couldnt afford the $150 charge to fix it so we asked them to show us the module so we could try to fix it on our own. They refused. When we researched and looked ourselves, all the needed to do was pull the carpet up in the trunk and show us. Instead, they wanted us to pay the money and since we couldnt, they wouldnt help us.

Timothy B

Fantastic people who genuinely care! My cars original tires were leaking a little every day and they didnt have many miles on them. I took my car to Courtesy Goodyear Auto Service and they inspected, remounted and rebalanced my tires at no cost to me. I tried to pay them something and the owner refused. He told me there was no charge because the tires were too new to be having so many problems. Btw, that was 4 months ago and my tires dont lose air anymore.

Brandon Stucki

Great mechanics. Been using them for 11 years and we have been dealt with fairly and honestly every time. Never felt like we have been sold on something unnecessary, in fact they have frequently mentioned to us things on the cars that were broken, but did not need to be fixed right away, if at all. I would recommend them to anyone.

Shari Hubbell

I love these guys! I have brought in many different vehicles for service. They always get my car in promptly, the repairs are done quickly & for a reasonable price. I have recommended them to friends, family & coworkers. I wont take my cars anywhere else for service.

Gregg Smith

I have been going to Courtesy Auto for several years through several car and have always felt that they have taken very good care of my automotive needs. I highly recommend them for all automotive needs from mechanical service to tire needs. They are the best.

Sylvia Dedrich

The people at Good year are always friendly and professional. They have serviced all of our vehicles for the last 20 years, I have never experienced any difficulty and trust them implicitly to work fix all of my vehicles.

R Stew

100% Satisfaction. They arent the cheapest, but they are super nice, honest and straightforward about everything. Pleasure to deal with, plus they have great tires!

Natashia Ripp

My husband and I have been going there since we were in high school. They are amazing and have excellent customer service! Wouldnt go anywhere else.

Anonymous User

People there are friendly and helpful. Brought my vehicle in and they told me the problem within the same day. I will bring my vehicle back there.

Michelle Boden

We have been going here since we moved here 3 years ago and love the customer service. Pretty straight forward and fast.

nhan chau

Perfect and trusted place to get your vehicle repair or maintenance done love it

Tiberio Photography

They were doing the alignment for my car and everything went ok

Jay Nachtwey

Customer service was outstanding.