Eastside Subaru

Reviews 3

TH

Thom Iverson

Just bought our second Subie from Eastside Subaru, this time through Ahmad Dani, since Brad was busy. Another mellow buying experience, ditto of our experience described below. Actually, we just went in to test drive a Forester with plans to buy a 2015, but they made us a good deal on an awesome 2014 Jasmine Green Forester Limited, which resulted in us jumping the gun and buying that day. We did go in educated on prices and knew what we wanted though, so we could spot a good deal, when they took our offer. They are close to where we live, be we have traveled far in pursuit of other cars previously. We seem to be hooked on Subies now too, which I never ever thought would be the case for us. Very relaxing buying experience and no surprises! This review is for the car buying experience ONLY. We have not experienced the Service Dept or after car buying experience yet, as we only bought our car yesterday. And of course, dealing with ANY car sales operation...Caveat Emptor. We went into the dealership educated. I had scoped out the pricing sites, pretty much knew what we wanted and knew what a FAIR deal was. Brad Wolff was our salesman and was very easy going and professional, and not pushy at all. We gave a reasonable offer, he figured he could swing it if we special ordered, and since what we wanted in a 2012 Impreza Premium was available no where in our area, the waiting time was an easy decision for us. I was VERY nervous going into the special order deal, as we had bought a number of our cars from another dealership, but disenchanted with Hondas, were forced to try someone new. And we had always bought whatever was on the lot previously. We insisted pricing include ALL FEES, a problem that has made us walk out of deals elsewhere, DURING final signing. Brad was honest in pointing out that a "documentation fee" would be added. We told him we knew this was an optional fee, but ALL dealers, including "no fee, low overhead" sources tack on the legally limited maximum in Washington state of $150. So that was a wash, but I appreciated his honesty. During sales, and when the car came in, during the Closing, they went through the motions of classic "would you like to add?..." But they were not pushy about it AT ALL. You cant blame them for trying. If you want to give them easy money, they will take it...they are a business. No other fees were slipped in. It was an easy and RELAXING deal writeup. They did slip and forget to credit our "hold" down payment, but we caught it and they apologized and quickly fixed that. We did test drive before ordering. I poked around the cars a lot. And we test drove the actual car before signing on the dotted line. Brad did an excellent walk through of the car before we took it home. I WILL be recommending this place to friends! But ANYWHERE....go in educated and pay attention!

JE

Jennifer Hawk

Worst service for repairs, which were initially through Gerber collision and I highly recommend. After Gerbers repairs there was still a clunking noise and we needed to send the car to Subaru for inspection. My appointment was for 9am Friday and expected to take a couple of hours, but when I dropped my car off I was told the car wouldnt be seen for a few hours before taking another few hours for inspection, and likely repairs the following day and advised to make arrangements to be picked up. This on top of Subaru having the wrong car information for my appointment, and the gentleman who made the appointment wasnt even around on the day of the appointment, even though I was told they dont make appointments on days they are not scheduled to work. In the end I ended up rescheduling for Monday, arranging to drop the car off Sunday night and informed them when I made the appointment that I would likely be unavailable until 5pm or later to pick up the car and asked what my options were. I was told that if I couldnt pick up the car by 6pm when the service department closed, that theyd leave the car with Sales. Subaru called me once on Monday at around 3pm, and did not leave a voicemail. I received an email from Gerber letting me know that Subaru had found a lose bolt, authorized the repairs, and paid for the cost of the repair - car was ready to be picked up. I called at 6:15 to see if the car had been left with Sales to pick up, and it had not. No one knew anything about my car, the service dept. had left for the night, and supposedly not finished the work. Im beyond frustrated that Subaru didnt at the very least leave a voicemail to try contacting me again with a status update. They did not leave my car with Sales, nor inform anyone of the status before leaving for the day when I expected my car back by end of business day. Im blown away that a car that was in the shop upon opening and simply had a loose bolt, was not ready same-day. And the service all 3 times I have interacted with Subaru has been by far the worst Ive received from anyone. No one wants to deal with anything, everyone has an attitude, and you have to pry for information instead of them doing you the service of assisting you with the information you need, willingly. Chaplains service department as well as Gerber Collision have both been phenomenal in the past, and Im so grateful I bought my car from Chaplains and avoided Eastisde Subaru up to this point if their sales dept. is anything like their service dept. My car may be repaired - but it wasnt a pleasant experience to get there.

CH

Christopher Reed

Wow. I created a Google+ account just to write a review about Eastside Subaru. My girlfriend was in the market for a new car and being a Subaru lover I recommended that she check them out. We went to Eastside out of the convenience of location but will absolutely be buying another car from there if we buy in the future. To start, we were greeted at the door by an extremely nice, soft spoken salesman named Chuck. He was not pushy AT ALL. He gave us space when we needed it, asked us about what we were looking for generally in a vehicle, and didnt try to sell us on anything. In fact, I asked him about how much the upgraded rim package would cost (simply out of curiosity - no chance we were going to buy them) and he simply told us they could be bought cheaper in the aftermarket and didnt try to sell us on them. Honesty like that goes a long way in my opinion. With regard to the dreaded negotiations neither my girlfriend nor I had much experience negotiating with car salesmen. We offered a very low price, his manager of course came back with a higher figure but one we found to be reasonable and we said that price would work for us. Chuck said no. He said we could do better and asked us to counter again, so we did, knocking off few hundred dollars. Who does that? To any manager out there that may read this review, Chuck should in no way be punished for being on our side and getting us a better deal than we would have accepted, he should be rewarded. Because of Chuck well be recommending (and already have been recommending) people to Eastside Subaru, and well certainly be back if were in the new car market again (you can get us on the next one)! Chuck was absolutely amazing. He kept us engaged while we waited, genuinely cared about our wants and needs, and was on our side. Even if the rest of the experience was a disaster (which it absolutely was not) Id be back simply because of him. Beyond that the financing person was excellent as well, we didnt feel pressured to buy any of the extra add ons. We spent almost our entire Sunday at Eastside (they were very busy - obviously because they are a great dealership) and none of it was painful. Everyone was excited for us, made us feel very at ease, and worked well together. If you are buying a Subaru, go to Eastside Subaru and definitely ask for Chuck. I cannot recommend him highly enough and will be back to buy from him specifically if/when we buy another Subaru. Most importantly, my girlfriend loves her new car!

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