Motorplex Maple Valley Auto & Heavy Truck Repair

Reviews 7

RA

Randy Qualls

UPDATE: I sent a 2nd email to the president of the company and received a very professional and respectful response, along with a refund. Still unhappy with the original service, but they did make it right in the end. Preface: I emailed the President of Motorplex on August 17 and received NO RESPONSE to my request for a refund. My story follows. Tacoma/Auburn area friends please take note: On Thursday, August 4th, we were pulling our boat east on highway 18 approximately 1 mile southwest of Covington, WA. Our trailer threw a bearing on the freeway, doing obvious damage to the hub and spindle, and we were forced to stop. We called Good Sam roadside assistance and after they verified with Motorplex Maple Valley that they could repair the axle they had Pro Tow out of Auburn tow it to Motorplex Maple Valley. The towing process was smooth and professional. When we arrived at Motorplex, we were told they wouldn’t be able to look at the trailer until at least Monday, the 8th or possibly Tuesday. I was disappointed, since I had hoped given the roadside situation we would be able to at least get a quote and repair timeline more quickly. But we felt our options were limited due to the circumstances and not being familiar with the area. After hearing nothing on Monday, I called Tuesday and spoke to Wayman. He said someone had looked at it and we would need a new axle. This was not a surprise, since the assembly is the simplest type of trailer axle; single, straight and no brakes, and the level of damage was obvious at a glance. I was told there would be a parts and labor quote either that afternoon or Wednesday, August 10. I heard nothing on Wednesday, so I called again on Thursday the 11th. I was called back and told they were having trouble finding the parts they needed from their supplier, but they’d for sure have costs on Friday (now 8 days since we left our trailer). I heard nothing on Friday. I attempted to call at 5:09pm but the shop was closed, so I was only able to leave a message. Meanwhile, I sent an email with an axle assembly I was able to find for about $300.00. Monday morning the 15th, now 11 days since we left our trailer, I received a call with a quote. I was told the parts were going to be over $460.00, and with 4 hours of labor I’d be around $1400 for the complete job. I was also told the parts would have to be special ordered and take ANOTHER 10-14 days. I told Wayman I could buy a used trailer for less than that, and I’d figure something else out and come pick it up. Tuesday the 16th, I walked into Robblees in Tacoma, and in 10 minutes I walked out with a Dexter axle that is correct for my trailer, hubs, bearings, grease, bearing buddies and an extra set of bearings to put on the old axle temporarily to get home. The total cost of ALL the parts with tax was under $325. The next morning (Wednesday the 17th) I drove to Maple Valley to get my trailer. I was charged $115.90 for inspection and diagnosis. Since my trailer was in the yard and not accessible I paid the fee and moved it to the Autozone parking lot, where I put on a temporary bearing to get home. Upon arriving home, I removed the old axle, installed and assembled the new one and cleaned up the driveway in an hour and ten minutes. So I paid $325 for parts and put in an hour labor, and I’m not a mechanic. A FAR CRY FROM WHAT MOTORPLEX QUOTED ME. I am understanably frustrated. 11 days without a quote, then an absurdly high quote that appeared to DOUBLE the stated labor rate, all after having arrived there by virtue of what I though was the good word of a reputable shop. To know that the parts are in fact, readily available, inexpensive and the complete job would take barely an hour just adds insult to injury. There are plenty of shops out there willing and wanting your business. Motorplex did nothing to earn mine.

---

MA

mark murphy

"Thorough Diagnosis & Detailed Repair" This is my first repair at Motorplex, Maple Valley. My truck had a radiator leak and I could smell coolant occasionally. Wamon put me on the schedule for Wednesday 4/5. Dan, my technician, quickly found a serious engine coolant leak beyond what I originally thought was the issue. Wamon emailed an estimate within a few hours. Well the engine was at risk with a water pump leak. The timing belt, water pump and associated components were replaced in addition to radiator/hoses/thermostat. The repairs cost more than originally planned but the value of keeping this truck for additional years far outweighs the investment. The repairs & road test took an additional day to accomplish. Wamon, the Service Manager set me up with a Loaner Car so the repairs were seamless to my work schedule. They emailed me a service report complete with maintenance items that will need attention in the future. .... You will not find better service & technicians elsewhere. Vehicle: Honda Pilot Service Date: 04/07/2017 Review Created: 04/08/2017 08:54 AM

---

TI

Tim Severson

Our Ford Freestyle needed the AC unit repaired. AC is very costly and the guy at Motorplex was empathetic to my budgeting needs. We negotiated a deal to get just the basics needed without flushing out the system because I didnt want to pay for that service. The Motorplex team went ahead an flushed it anyway, but didnt charge me for the extra service. They completed the job when they said they would and communicated with me every step of the way, so there were no surprises. They are very professional and they truly care about their customers. I highly recommend this auto repair shop.

---

DA

Dalin Solberg

I wish i had the same experience has others. I brought my car in there they told me several times over the phone i would get a free diagnostics for 2 hours then after that they would continue to look at the car up to the price of 250 dollars, but would call me if they needed to charge me. I get a call from them saying that i was out of oil, coolant, and just checked that the spark plugs where there but never checked them. I was charged 256 dollars, i get my car back with the battery cables cut off. Never told me what was wrong with my car.

---

A

Anonymous User

Hey Buddies...! Our R.V. broke down in a very bad spot on Highway 18 ten days ago. Keith and his Mechanic buddies went way out of their ways to get us back on the road. Motorplex got us back on the road...that day! We all had a great trip. Thanks again..to your Tow Driver, Mechanic that volunteerd his Saturday night and you Keith. Thanks for picking all six of us up at the city park with our fixed up R.V. That was a big surprise! Once again..we had a great trip.. Thanks for that!

---

JI

Jim Baum

I needed an engine replaced. Its a huge cost and I wanted someone I could trust to not take advantage of me. The guys at Motorplex were honest, friendly, informative and have made me a customer glad to refer others to their shop. They also did the same work the dealer would have done for thousands of dollars less. Im a happy camper and my dog Jack is thrilled to have his truck back.

---

BI

Bill Warfield

NOBODY DOES IT BETTER! I had never been here before, so I expected the same sort of thing that you get at all the other repair garages. Boy was I surprised! Decent pricing, super fast diagnosis, clean shop, friendly staff, and the best part was the excellent communication throughout the process. Not only would I recommend Motorplex to my friends and neighbors, I already have!

---

---

Other organizations