Service King Collision Repair of Renton

Address:	4000 E Valley Rd, Renton, WA 98057, USA
Phone:	+1 425-251-8625
Site:	serviceking.com
Rating:	3.9
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 16

Reviews 16

Shayla Solvey

Receptionists had very poor customer service when answering calls. The service manager, Sean didnt follow up with me with the status of my car, I was told there would be text notifications; they never went through because "the system was down" seemed to be the case every time I went in. I was promised it would be done on one day, and then told the next week or 2. They had my vehicle for way too long, seemed like it was last priority. Sean made up stories that the vehicle must have been wrecked a second time, when really it was just not fixed correctly or efficiently the first time. The vehicle had been parked in my driveway BARELY ever driven! I was not happy with how I was treated as a customer. Didnt seem like any of the workers were happy with their jobs, made the environment horrible. I have to give Emilio credit though, hes the only one that handled the frustration correctly. He buffed out the scratches that were on my vehicle when it was returned to me that way! Unfinished work was handed to me which doesnt make sense when my car was suppose to be done and showroom ready! I will never visit this location ever, and Ill make sure anyone I know will not have this same experience. This isnt my first rodeo with a wrecked car and I was was made out to be stupid by Sean.

Elizabeth Whitley

This place is great. My car looks amazing and they are friendly. They have great communication when dealing with the status of you vehicle. I truly recommend taking your vehicle here for repairs! For the comments about the front desk service, shes helpful and very busy. No one is perfect. I didnt have a good experience at all with the Enterprise service. They were rude and condescending. Id find a different location to deal with. I wasnt the only customer complaining at their desk. Their review is next...

Bliss

While the people at the actual repair shop are nice. the wait time to actually talk to human is the worst I have ever, ever experienced. I have called twice (at different times of the day) and I have waited on the phone for a customer service rep to make an appointment at the Renton location for over 45 minutes! I had to hang up and call another day. The repeated message is annoying and after leaving a message, I never got a call back. Very, very disappointed.

Steve LeMoine

My truck got wrecked by a customer of Geico. It was towed to Service King Renton location. Brian the manager treated me fantastic. He called several times about the status of the truck and after finding frame damage I chose not to repair it. The next day Brian called me and said he had the check from Geico for me to pick up so I could go shop for another pickup. Very happy with the whole experience. Yes I would recommend Service King Renton

Randolph Page

Brian gave me with highest customer satisfaction. He kept me updated throughout the entire process. He made sure my car was repaired to the highest Standard! He also worked to help me with any problems or situation that came up. I would also like to thank Emilio for doing a great job on my car and also giving me a ride home. He went above and beyond to make sure all my needs were met. Thank you Service King!

Alyssa Fleming

I used Geicos auto repair X press at this location and everything was seamless!! The staff couldnt be nicer and the price was appropriate. Would absolutely use them again but hopefully dont have to :)

Jon Snow

The service here was super confusing when I was trying to get repairs done for my vehicle. I was satisfied with my car rental though.

Jan Chua

Good overall experience and Brian was awesome. My car was looking fresh after they finished with it. Also had the inside cleaned

Nicholas Packard

My insurance company screwed up my appointment but they moved things around to squeeze me in and were very helpful.

Abdu Ahmed

It is all always I depend on it and I always happy excellent technology I love it thank you very very much

Thomas Parmeter

Great work done by these guys. Took my crinkled metal quarter panel and made it look new.

Joe ROGERS

Have used twice...on time, friendly and excellent workmanship!