|Address:||13036 Lake City Way NE, Seattle, WA 98125, USA|
|Working:||7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM Closed Closed|
HORRIBLE experience...If I could give -1 star I would. I was hit by a drunk driver on the driver side, impacting the driver wheel and bending it inward. I was referred to these people by a family friend, and proceeded to have them hose my Insurance company and do an incomplete repair. Price quote to my Insurance company jumped 3 times, the last of which had to be approved by management because it was above their normal limit of repairs, of which they only approved the repair because my vehicle was in such excellent condition, with such low miles. Final price paid out to Stetner from my Insurance was Over $3200...And included a grocery list of Junkyard and recycled parts purchased for dirt cheap. What didnt they replace? The tire, strut, wheel bearing or control/support arm. After test driving the vehicle, I informed them that something was still not correct, as there was a definitive vibration and humming, clearly rotational noise once I hit 40 mph. I stated that my vehicle had never done this, and they had something else to fix. After test driving it 4 days later after they "did a thorough inspection and test drive and didnt feel anything." I show up, do the test drive and NOTHING has changed. they claim that they cant tell anything is wrong, and that clearly the vehicle always did this. DO NOT DO BUSINESS with these dishonest crooks. They will rip off your Insurance company for as much as possible, and do the cheapest, or even incomplete fix possible to maximize profits. Deplorable!!!
Coming from a small town in Idaho where customer service can make or brake your business. Too many times Ive been so disappointed with the way businesses treat their customers in Seattle and with how passive they are towards customer concerns and lack of basic customer service skills or common courtesy. This place blew me away with how real they were. No ass kissing but still so incredibly respectful, to the point, honest and did a beautiful job putting my car back together. Thanks guys! Youve restored my faith in good local business.
After my car was broken into, I went to Stetner to repair the broken window, and repair small cuts in the front passenger seat leather and the inner door just below the smashed glass. Stetner returned the car with piles of glass still on the floor in front of the rear seats, and the fix over the slices looked like a dried up dull paste smeared over the areas. In two weeks the patches, that didnt match the feel or look of my leather seats, began peeling off considerably. Not a quality experience.
I sent an email to get a quote for a couple painting services. Kurt Stetner replied in a timely manner with information to help me make a more informed decision on what I could do with my vehicle. He even recommend another shop that specialized in one of my requests. He could have easily said he could do the work but he was upfront and honest in his appraisal for services. If I ever need body work in the future, this will be the first place I go.
Absolute best service and quality work. They made my car look just like new. I had a 2012 Chrysler town and country mini van with a pin stripe. Someone hit my passenger door. I was worried about taking the insurance claim, paint match and pin stripe matching. These guys got it done and perfectly. They even cleaned the inside of car! It took a week to get availability but well worth the wait! Thank you again!
They have repaired a few of my cars and my parents over the 10 years that I have been going there. They have been my preferred auto body shop for years. From the small dents that we have had to the major car accidents, they have done an amazing job. I wouldnt trust anyone else with my cars.
I have taken my car to Stetner Auto Body three times now and they do a fantasic job. Kurt and team kept me informed on the progress of the work being done, and was completed on time. High quality work and cannot even tell there was any damange to my cars. Highly recommend them.
Their customer service and assurance of quality is a rare find! They did a great job on our Subaru and when we were in an accident we waited for their availability rather than use another shop because we knew we could count on their service. We will use them every time.
They did great work repairing my truck. Cliff was my main contact and he was very thorough with the estimate, clear with explaining what work needed to be done, and then very clear explaining what exactly was done. I recommend them highly. My truck looks new again!
They worked with my insurance (state far) great and were fast as well. Every interaction was professional and high quality, from calling/scheduling to service. Highly recommended.
They do good work here, and my car was ready on time. They were also cheaper than the other estimate I got.
They did a good job repairing my Infiniti. Very professional
Fixed my Jeep! Looks great. They did a great job.
Great autobody shop. Good service and work.