Midas

Reviews 5

JO

Jon Herr

HANDS DOWN THE WORST AUTO SERVICE EXPERIENCE I HAVE EVER HAD. If you are thinking of taking your car to this place, let me save you a trip. Punch yourself in the crotch a few times & then go slash one of your car tires. You have now had an experience far preferable to actually dealing with these guys. My fiancee got a flat tire this morning on her way to work. Luckily she had recently (within 4 months) purchased the "road hazard" package on a set of new tires purchased & installed by this location. If you buy this package you are supposed to be covered for a bunch of things, one of which is free tire repair or replacement. So I drove to her work, had her call Midas & let them know what happened, that she had the hazard package etc. and I would be on my way over. I removed the flat, threw it in my car and drove to Midas thinking this would be a simple repair or replacement. Once there, the man at the counter looked at the tire and said the serial number didnt match the numbers of the tires they had put on. Right away he stated that "It could have been just a computer input error on their part, but hed need to see the other tires to be sure". So I had to drive back to her work, put the spare tire on and drive back to Midas so they could see the rest of the tires. I pulled up & the guy took one look and knew that they had indeed messed up the serial numbers. He just said "Ok" and pulled the car in. No apology for the error or for the time I had to waste going back and forth. So I sit there for 20 minutes or so. Finally the other counter guy comes over and says "Oh just to let you know, we dont have that tire in stock. We had to send somebody to go pick one up. It doesnt take us this long to change a tire." Awesome! So I sit there. Guy finally shows up with the tire. Then I sit there for another 25 minutes or so. All told, it took these jerks well over an hour to change 1 single tire. Then one of the counter guys comes over and lets me know that "The tire is covered for free, but the labor for putting the tire on isnt". So now they get to charge me $33 for something I was going to do myself in the first place! Any company that values customers wouldve just apologized for the hassle and eaten the labor charge to MAYBE save a customer. But these guys arent that smart. Ive actually had them screw other things up before too, but this has been the last straw. WE WILL NEVER GO BACK HERE FOR ANYTHING. Punch yourself in the crotch. Youll thank me later.

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DO

Douglas Wamack

I went in today (4/11/17) to see what was making the noise in the front end of my car. I thought it might be something in the suspension and it turned out that it was. It was a broken sway bar pin, a set of these will cost you about $25 (Brand name like AC Delco) yet their price was $93.98 plus another $81.60 for labor for about a 1/2 hour job with the right tools like they have. I asked about the high price for the parts and was told by the manager "We dont stay in business unless we sell the parts at full retail." I understand all that but why would it cost almost 400% more than the parts would be at an auto parts store? Gouged, definitely!! Although my concern was about a noise in the suspension, they pulled out the CABIN AIR FILTER and tried to get me to pay them $35 for a new one ($9 or less for an AC Delco filter at a parts store). Why they were messing around pulling out air filters when that definitely had NOTHING to do with what I went in there?? (Trying to build a higher invoice of course!) Their service/price chart on the wall about the service counter shows "Courtesy Inspection = FREE" but they tried to charge me $22 for that!!! I needed the suspension fixed TODAY or I would have done it myself; its simply remove/replace two long "bolts" with rubber bushings on each end. If you go to this shop be prepared to be price gouged on parts and charged more shop time than reasonable and watch out for their attempts to sell you things you didnt go there for. Stay alert, they will try to charge you for things that they advertise as FREE (Courtesy Inspection) and try to sell you things you didnt go there for like cabin air filters that you can easily change yourself.

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JE

Jeffrey Boyt

I am from Georgia and was passing through Madison, WI on June 8, 2017. While on the interstate, my tire pressure sensor came on. I immediately took the next exit and and went into a store parking lot and found a slow leak in my tire. I searched the internet from my phone and found a tire store (a national chain)close by and went there to have the tire patched. I was promptly told that they were booked with appointments and I would have to come back the next day. He offered no assistance. He told me I could try another store close by. I went down the street and pulled into the Midas and went in and explained my situation. I spoke with David Key and Marc Johnson and they were both happy to help. They checked the tire and found that it couldnt be patched and explained why. They offered to take my spare off and put it on to get me back home. Everyone at the store understood my situation and all were very helpful. We even traded a few friendly jabs about the Falcons and Packers (Go Falcons!) They got me back on my way and wished me well. Thank you all for turning a bad situation into a pleasant experience!

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PH

Philip Gritzmacher, Jr.

Well, go here if you want inconsistent pricing and condescending management. Called the Park St. location to get a quote on brakes and was quoted $150 for the front, $100 for the back. I canceled the appointment to go to this closer location and received a quote of $520 from the manager Kevin after overcharging (to which the owner Jeff Turner admitted). I used a coupon I found online to knock the price down to $470, but was still greatly overcharged on what they considered "necessary hardware." Funny thing about this hardware is that it is support accessories that I was charged more than $90 for installing. Im not at all surprised by this after finding out that the auto techs work on commission. Bottom line - the stores dont charge consistently, and after confronting this, I was told that the less expensive store simply "got it wrong." After checking around, its clear that Midas of Madison is not only expensive, but it isnt trustworthy.

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CO

Constance PolsterI.

I am from out of town and started to have car issues the night I arrived in Madison. I was extremely worried I wouldnt be able to get home, which is 2 hours away. I called Midas first thing in the morning and Kevin, the manager, reassured me that he would get my car fixed. I was able to get my car in right away and he had a loaner for me to use so I didnt need to cancel any plans. Before I could even get back to where I was staying, he had already called with an answer of what was wrong. He had my car fixed within 1 hour and 30 minutes. My car is fixed and I am back on the road with no major interruption to my family weekend. I was treated as family by the manager and staff. It was a great experience and I would suggest anyone to visit Kevin and his team.

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