Capitol Cleaner

2101 E Capitol Dr, Milwaukee, WI 53211, USA

Address:	2101 E Capitol Dr, Milwaukee, WI 53211, USA
Phone:	+1 414-332-7300
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM Closed

Location

Photos 2

Reviews 4

Property Manager

Ive used capitol cleaners a few times without issue. A few months ago, my BF took a nice hooded sweatshirt to this establishment to have it cleaned and the under arm stains removed. After having him pay for the cleaning, they then gave him his garment which still showed yellow underarm stains on them. They told him they were unable to remove the stains. This is probably something you should mention before accepting the garment in the first place, that is, if you practice business ethics. Fast forward several months. I drop off one of my favorite designer style fitted dresses at this place for a routine cleaning. I repeat, a routine cleaning- the type of cleaning you need done not because it has stains on it but you wore it once or twice and it needs to be freshened up. I specifically asked the guy behind the counter if the inside of clothing is cleaned because my main concern was removing sweat as it had no other issues and the outside had no stains or issues to speak of. He told me that clothing is washed much like regular garments in a washing machine except instead of water, chemicals are used. I was happy with that and turned over my dress. When I went to pick up the dress, I (like my bf) was charged first prior to even seeing my dress. Upon my dress coming off the rack, the man pointed out they were unable to remove a stain on the front. ....A stain??? What stain? There wasnt a stain on it when I handed it over. It had been a few weeks since I had dropped off the dress and there were other people in the shop I didnt want to make a scene, but the stain was quite large and I would have remembered something like that. Brooding inside, I took my dress from the cleaners and then took it directly to the tailors a few blocks up the road. I asked the tailor what he thought about the "stain". After examining it, he said it was no stain, it was fabric damage. He said he would try something on it and took my dress off into his back area but came back a 5 minutes later saying it didnt work and that the dress was essentially ruined because the fabric itself is damaged. The way the dress is designed, you cant really fix it. I was absolutely LIVID. I called the cleaners and the same man answered. I told him that I didnt have a stain on the dress when I dropped it off and the tailor just said the fabric was damaged. I told him I wanted to speak to someone about it. He told me to drop the dress off and the owner, Mrs. Han, would call me when she got in. Well, several days passed and I received no communication. I called the cleaners back again and said that no one had followed up with me. The worker said he hadnt heard anything but will mention this to Mrs. Han that day. I told him that to be clear, I wanted to hear back from someone today. I heard back from no one. The next day I went in and spoke with the owner, Mrs. Han directly. I introduced myself as the person who returned the damaged dress. Just as I assumed, she denied knowing anything about damage and said the "stain" was there when she received the dress. I should note that one lady working behind the counter looked at me in absolute horror, like she knew exactly which dress I was talking about. Mrs. Han proceeded to tell me the procedure is that she when she finds a garment that is stained and cant be removed, they call the client to pick up the garment and dont clean it. I then told her I was very confused because no one ever called me and I paid $15 when I picked up my dress... Of course she behaved as though this was a surprise (though they had charged my bf after failing to remove stains from his sweatshirt months ago). Though I was angry and disappointed in their lack of ethics, I knew I wouldnt get anywhere because their goal was to avoid taking responsibility by any means possible. So Mrs. Han refunded my $15 dollars and I took my destroyed dress and left, very unhappily but without further incident. This place is ok if you are lucky enough to never have a problem, but dont expect them to do the right thing when they ruin your clothes.

The Deacon

Customer Service is awesome. Clothes do come out clean and nicely pressed. Definitely would recommend this place.

Adam Barr

Service is hit or miss. Long lines can ensue when there are communication issues with the staff.

Ari Rosenthal

Always happy with their services and the quality of the work they do.