North Avenue Automotive

5714 W North Ave, Milwaukee, WI 53208, USA

Address:	5714 W North Ave, Milwaukee, WI 53208, USA
Phone:	+1 414-442-8500
Site:	northavenueautomotive.com
Rating:	4.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–12PM Closed

Location

Photos 28

Reviews 6

M Thrall

After taking my car to a quick oil change place that will remain nameless, the CEL in my car came on, and it started running poorly. I took my car to a nearby auto parts joint and had the codes read, and the auto parts store gave me a guesstimate of what the problem could be. So, I started the process of calling around to see what it would take to have my car fixed in a quick and as budget friendly manner as possible. In the calling around stages, I came across North Avenue Automotive. I called, spoke with Denny and he explained in easy to understand terms why the codes may not have the answer to my cars problem. He listened to me as I talked out my anxieties in relationship to what might need to be repaired, and genuinely understood my budget constraints, and the urgency involved with me needing to have my vehicle safely operational within a particular time frame. Denny not only honored my time, but didnt take advantage of the situation when his suspicions were confirmed regarding what needed to be fixed on my vehicle. The repair was finished, and I was driving a fully functional, road-worthy vehicle in about a half-days time. Denny went above and beyond expectations in fixing what was ultimately a problem caused by the quick oil change place that shall remain nameless. Going forward, I will be taking my car to North Avenue Automotive for all routine maintenance and necessary repairs. Discovering a mechanic that genuinely cares about the relationships built with customers is really kind of a feel good experience, and is probably the most effective way to form a trusting relationship between client and service provider. Thank you, Denny and North Avenue Automotive for truly being awesome.

Jeffrey Vanden Boom

Went there on a busy day 2 days after christmas, and every other shop in the area had guys out and couldnt look or fix my car for at least a few days and another shop told me a week. I looked up other shops in this area, because I am newer to it, and I read reviews about here that were all positive. Denny said he could look at my car and call me first thing in the morning and let me know, which really helped. Next day, he called the minute he said he would, and since I have an older car he put together a budget plan for my car to have it road worthy but not bleed me dry. This meant a lot to me, because other shops wouldve just said you need that, this that, etc. Then after I told him to go ahead, he had the car done the day they said they would, which allowed me to have my car back for the new years holiday weekend. Again another awesome thing. I showed up and him, and Paul showed me what they did, and showed me the old parts I had which they had fixed. A lot of shops dont do that, and thats going the extra mile. Im in sales, and I treat people the way I would want to be treated and Denny and Paul and the crew at north Avenue automotive treated me great! Now thats my goto shop! 5 stars isnt enough, these are good knowledgeable people that care and dont take advantage. Thanks again!!

Laytee N

ABSOLUTELY AMAZING! I recommend this place to any and everyone. I bought a Toyota Prius from a gentlemen who had purchased a new hybrid battery with a 18 month warranty. About six months after I had purchased the vehicle the new battery went bad. I took it to a Toyota dealership and one other dealership in Milwaukee--and both of them quoted me for $3,500 for a new battery, which didnt include the cost to install it. I did some Google research and stumbled upon North Avenue Automotive. Paul at North Avenue Automotive spent hours on the phone with the warranty company (who refused to give me a new battery-even though it was still under warranty- but due to the fact the gentlemen who purchased the battery was no longer the car owner they werent willing to work with us). Paul spent over seven hours total of being on the phone talking back and forth with the warranty company and the manufacturing company, and was finally able to get them to work with us and send out a new battery. Rather than having to spend over $4,000 my total came to $1,500 including a tune up. They did an absolutely amazing job on the work of the car and blew my mind by going above and beyond what any other dealership would have done. I highly recommend North Avenue Automotive to everyone!

McKenzie Melchoir

The service at North Avenue Auto is beyond anything I have experienced in auto repair since I moved here from Green Bay. The first time I came in, it was for a simple brake pad repair. When I brought my car in, Denny greeted me and dropping my car off was quick and efficient. I ended up needing the rotors replaced and a new serpentine belt as well, and received a call asking if I wanted it fixed. I was hesitant to agree to this, being that most auto repair shops tend to take advantage of customers with as little automotive knowledge as me, but they said it was something that really needed to be done as soon as possible. When I came to pick my car up, Denny brought me back into the shop and showed me the old parts from my car and showed me what they were supposed to look/ function like, which I really appreciated and it really assured me that I needed the parts and that I was really being looked out for. They even ran a diagnostic for issues that I may want to look out for in the future. Ive been back since and they made sure to ask if I was still satisfied with the repairs, which were phenomenal and my car with 204,000 miles is running as smooth as ever! Great service, I will definitely be a long-term customer!!

Arless Jordan

I had my brakes done by another mechanic up in my area, after getting it back I had started hearing a noise coming from the passenger right front of the car; three different mechanics looked at it telling me not to worry that it was just brake dust, and it would work its way out. I had my car down at North Avenue Automotive where they looked at it. Paul and Denny both were awesome! Paul was able to confirm my fears of it being something more than just brake dust, and fixed the problem. Denny kept in constant contact with me letting me know what was going on with my car, what was found, etc., he even asked if I wanted the old parts back so I could see what had happened (our shops up here do not do that) I got my brakes and rotors done and it drives like a dream again, Again Thank You so much!! Even though I live an hour away you now have a new customer, extremely happy with the service I received from them. There are not many shops that actually know what they are doing along with being honest about any issues that are starting to show with your vehicle that will probably need to be fixed down the road.

Liz Byng

I was looking for a 6th star for these knowledgeable mechanics. Like other women, I have been taken when it comes to car repairs. I have a 13 year old Ford Escape and I brought it here for a second opinion on some expensive work that needed to be done. The previous place I took it to misguided me. They informed me that I needed an additional $3,500 more work done after Id already spent $1,400 dollars. They could have fixed the minimal problems, and informed me before hand, if I wanted to spend this much money on an old vehicle. Denny and Paul, at North Avenue, gave me that option. They fixed what needed to be done and weighed the option of getting more work done verses finding a different vehicle. They spent additional time with me answering questions and informing me of the pros and cons of my vehicle vs other makes and models. This demonstrates that they are personable, too, and not just out to take your money. That is very important to me. I promise you....you will not be disappointed if you wisely choose to entrust your vehicle to them. Do I hear 8 stars?