Service King Collision Repair of Chandler

6815 W Chandler Blvd, Chandler, AZ 85226, USA

Address:	6815 W Chandler Blvd, Chandler, AZ 85226, USA
Phone:	+1 480-248-2100
Site:	serviceking.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 11

Reviews 6

Seth Score

This is an honest review coming from an Automotive Technician that has been working in the Automotive industry for 12 years. My insurance company recommended this place and had our vehicle towed here to get repaired. The vehicle was hit in the left rear and had significant frame damage and probably should of been totaled. Service King had such a low estimate for the repairs so insurance decided they wanted them to fix the vehicle instead of totaled it out. Repairs took about a month to completed, the full amount of days we were allowed to keep our rental car. When first picking up the vehicle I started to perform an inspection, found my front fog lights not plugged in, and the front fog light wiring not secured in the correct location, grease fingerprints all over my headliner from the mechanics that worked on the vehicle. This is just the first couple of issues, they took the vehicle back and plugged the fog lights in, frustrated I took the vehicle home. Once home I found my back up camera not working, second row seat release lever not working, I could pull the left rear part of the rear bumper off the vehicle, front and rear bumpers where not fitting correctly, body filler dust all over the vehicle, and a couple other small things. My insurance company also sent out someone to perform a final inspection on the vehicle and they forgot all these items including the body shop. Took the vehicle back and had a meeting with the manager about the issues, he made a list of things that needed to be corrected, he also pointed out that some seam sealer in the hatch area was not done correctly and they would also fix this. After picking my vehicle up again, the seam sealer issue was not fixed and this is something the manager of this so called repaired facility pointed out and wrote down on his list to fix. I just want people to know how bad of an experience I had so that they dont get a vehicle back in 100% of the condition before the vehicle was in an accident, some people dont makes me wonder how many people get there cars back from this place and dont notice how much stuff is still wrong with the vehicle. have the knowledge to look for these items, . Till this day my bumpers still dont fit correctly, and they wont do anything to fix them. I do not recommend this place, customer service is a joke, not willing to help with a vehicle till it is fully repaired till the customer is happy with the work that was done. Please have a well known Automotive Technician inspect your vehicle always after getting it back from a auto body repair facility to verify that the repairs where done correctly, its bad in this world you cant trust anyone anymore for proper work on most expensive item that most people own. Cant believe that the Automotive technician couldnt get my bumpers to fit correctly and missed just general repair inspections after the work was completed, part of being a technician is verifying your repairs, not just shipping the car because you have been working on it for a month.

katie latini

Lack of communication and customer service skills. I went in got pictures taken of my car and one of the representatives said he would fax my estimation over to the insurance company as soon as he could. Basically never sent it over and blamed the insurance company for it. After waiting 2 1/2 months still didnt make any progress with getting my car fixed. They also never return calls or take business serious. Spoke with two different representatives because the first one couldnt even do his job right and then had to have another guy handle the situation as well, but didnt do much justice either. Keith and Brian are the worse representatives to have to deal with. The front desk lady was very rude and never relayed messages. I was very disappointed with the treatment I got with this company. I would never recommend this place to anyone. I would be too embarrassed to do that. Not sure how the chandler location on Chandler Blvd is still in business with such bad service.

Jim Willittes

I had body damage on a fender (hit by another driver) and I wanted some extra work done on my 2006 Rav4 with slightly faded paint (it been in AZ for 10 years). Mitch was my service adviser and did a great job of explaining the pros/cons of doing more/less to match the paint. I went the cheaper route and they still matched the paint perfectly (same color, same gloss, same metallics) and it ended up costing me less than his initial estimate (how often does that happen these days??) Im not sure if they fixed the fender or replaced it but the alignment is every bit as good as the day it rolled off the assembly line. Excellent job by the techs and Mitch kept me updated every step of the way, excellent customer experience. This is the 2nd time that this Service King has fixed this car, both times have been great, absolutely no complaints.

Thomas Dang

Worst place to take your car. I was hit from behind and had rear bumper damage. I went to Service Kintg on an appt, the appraiser was 1/2 hour late, took 3 photos, one of rear bumper, front of the car and speedometer. I asked if he was going to look under the bumper, Shawn said no its only paint damage. He gave an estimate of $470. The car that hit me left 12 feet of skid marks and upn impact pushed my vehicle 8 feet forward. I took it to another body shop, the appraiser to photos, crawled under the rear bumper took multiple photos, opened the trunk 3 Xs and closed it to see if there was body alignment damage. I had them fixed it, they found impact bar damaged among other things. Glad I did not have Service King fix my vehicle...that appraiser was just too lazy....

Anonymous User

This place is excellent. I received a referral from USAA to get my body work done here. The staff was very professional, got the work done faster than expected, and went above and beyond in every way. They handled all calls to and from the rental car company-I didnt have to do a thing except pay for the rental. When my car was ready sooner than expected I got worried because it was a Friday and I had to work until 8pm. The shop isnt open on weekends so they had a staff member drive my car to me at the hospital I work at and that same staff member drove my rental back for me. I was shocked they would go that above and beyond for a customer! Will definitely recommend!

Anabel Amis

I came in for a car repair after being rear ended, as my insurance had a lifetime guarantee policy with Service King. Samantha (at the front desk) was incredibly nice and helpful my entire visit. Tom was very honest about the work that went into the repair, and took the time to walk me through what needed to be done and how long it would take. There was even an Enterprise right inside, so I was able to get drop off my car and pick up my rental at the same location. Repair work was just beautiful. Amazing place, great people. Thanks again for taking care of my car!