JC Auto Repair

875 N McQueen Rd, Gilbert, AZ 85233, USA

Address:	875 N McQueen Rd, Gilbert, AZ 85233, USA
Phone:	+1 480-892-6272
Site:	napajack.net
Rating:	3.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4:30PM Closed

Location

Photos 9

Reviews 5

Rick Kabalan

The Summary: - AVOID THIS PLACE LIKE THE PLAGUE. - Would give it ZERO stars if I could. - Came in with small brake issue and a check engine light. Diagnosed with 4 days and $1200-$1700 repair - Arrived three times to pick up the car only to find it had another issue. - Left three weeks and $2500 later with the same brake issue, new engine issues, and a worse transmission issue. - Jack seems like a nice guy but hes either maliciously ripping people off or his people are incompetent. The Story: Had a 2002 VW Jetta with engine power issues and a check engine light. My own diagnostic tool showed some cylindar misfires. We brought it to Jacks Napa AutoCare Center on a referral from a body shop. They quoted us $1200 to $1700 for a new water pump (which broke) and possibly new heads and a head gasket. We trusted Jack because he seemed like a geniune guy. It was supposed to be done in 4 days, which turned into a 11 days because of "shipping delays" from Volkwagen. My girlfriend had them look at the brakes, which they replaced the rear brake pads on. It was supposed to be done on the 11th day so I drove to that side of town just to find out "a new issue came up". I shrugged it off and let them work on fixing it. It finally came time to pick it up so I drove across the city and we couldnt even drive it out of the parking lot because the brakes suddenly didnt work. The check engine light also instantly came on with a new code related to the Crankshaft Position Sensor. I went back in severely annoyed after almost two weeks and two attempts to pick it up. Jack assured me that next time I was back the car would be in tip-top shape. He also explained that it needed a new brake booster and "unfortunately its the expensive one". We paid for a $300 brake booster and let them get back to work. A few days later it was ready to be picked up. The brakes worked just as they had when I dropped it off (after new pads and a new brake booster, both recommended by Jack). The cylindar misfire codes were gone, but the check engine light came on with yet ANOTHER code related to the Mass Airflow Sensor. Regardless, we wanted to be done with Napa so we left just to find that an existing small transmission leak had ended up as a full blown transmission issue. I later found out that the battery had been disconnected (battery case was re-installed backwards), most likely in an attempt to clear the check engine light in a shady way. We sold the car as a "mechanics special".

maryann hank

Was waiting around while my car was being serviced and over heard one the owner disgruntle and rude to his employee and it mad me feel so bad I can tell this owner from this shop is emotionally abusive to his employees and nitpicks them I saw the employee sad and upset but respectful. I was warned not to come here because they will try to sell you stuff that you dont need like in dire but they will make it seem that way and they work too fast which makes me feel like they dont care about doing the job with care rushing is not caring about your car I understand some customers want to rush but at the same time rushing can make the employees feel tense and in return can forget to tighten or add a bolt or something because they are under too much pressure to rush. but anyway I already dont like this owner Jack hes moody rude and NOT PROFESSIONAL. Employees just for your Info: If an employee who has been verbally abused is not adequately aided at the company level, she may hire an attorney to take her case to court. Even without precise laws on the books that address the issue, OSHA standards seem to have enough bite to get the attention of courts. For example, the Indiana Supreme Court in 2008 awarded a nurse $325,000 for her claims of intentional infliction of emotional distress and assault after she was screamed at by a surgeon. Once youve heard a hint of abuse occurring within your business, you become part of the problem. You must either address it head on or be prepared to answer for your failure to do so.

Hannah Christensen

CUSTOMER BEWARE- the supposed owner of this shop, Jack, sold us a personal car of his through the shop and within 2 weeks we had over 50% of the purchase price needed in repairs (after he claimed the car was in perfect condition according to his diagnostic test). This wouldn’t have been the worst if he had honored the ’30 Day Warranty’ that he included on the invoice with Napa Letter Head at time of purchase (which charged $0 tax on a $X,XXX sale); he reneged on the warranty and proceeded to perform unauthorized repairs on the vehicle. Consulting with a third party mechanic revealed that many of his suggested fixes were unnecessary and negligent for any ‘experienced’ mechanic. When I went to retrieve the car the engine was out of the hood, the engine head at an off-site head shop, and a wheel off the axel. He refused to release the car even after we reiterated we had not authorized the repairs as he had not detailed them or quoted the anticipated fixes. The Gilbert Police Dept. had to be contacted and come on scene to resolve the issue. Sleazy shop with low morals and ethics, all on top of subpar, irresponsible service and a condescending owner with no qualms on cheating his customers. Please be vigilant- they will take you for an awful ride.

Kyle Tisi

I have been to this shop before and from past experiences it was good but recently my clutch pedal was starting to stick to the floor periodically. I took my vehicle in thinking I either needed a new clutch or it was the hydraulic system. After two hours I was told I needed a new clutch which was going to be $1300 before taxes and I would not get my car back for 5 days. I decided to seek a second opinion on price and contacted Kobars, they told me the out the door price would be $940 and they would have my car back the following afternoon. I took my vehicle there and they diagnosed the problem as a hydraulic issue, not a clutch issue, and it only cost me $375!! The mechanic Brain explained why it was a hydraulic problem and not a clutch problem and told me that NAPA would have still charged me for a clutch and just ate the cost on fixing the hydraulic system. Point being, I saved over $1000 and am now a Kobar customer.

an stan

Not even a small star, this place its good to loose money and that it For checking my ac in my car I spent over $100 and whene I asked why ? the explanation was unbelievable 1.5lb of freon plus extra leaks dye to find the leaks .Nobody call me and no question about ,I want to do it or not.My car take not even a 1.0 lb of freon, the system was checked for leaks before I dropped the car in this place . the valve was leaking after i come back to talk about the charges and whene hi try to show me what thay did . he says thay put the valve for free not even showson the recipt,hahha good one this is his job scruing people around .So he took my all freon and velves give me all of the money and no sorry at all.now I have to fix the car .Please dont go thay will charge you for something what is not true thay lie..