Young Ford

Reviews 3

CH

Christina Benstog

We purchased our truck here a year ago and had the best service. We purchased an extended warranty and have since been back to get our oil changed, and again, great service. However, this last time I took our truck in to get a front end alignment and oil change. While I was there, I mentioned the engine light had been turning off and on and asked them to check it. I assumed this was covered under the warranty since theyd probably be replacing the parts under said warranty anyway. Two and a half hours later they told me the diagnostic came back "inconclusive" and that they couldnt tell me what was wrong with it. Either the catalytic converter or an O2 sensor. I went back to pay and they informed me the diagnostic wasnt covered under the warranty and that it was $99. (Its actually $110 because you have to pay $10 because the "customer is to pay misc shop supplies for repair order." I asked if I still had to pay since they couldnt tell me what was wrong and Paul Parry told me yes. I told him that wasnt fair. Had I been told that if the test came back inconclusive that Id still have to pay I wouldnt have had them check it. It would have been nice for them to check under the warranty first to see if I had to pay for it anyway, as well. Knowing either of these two things, I would have just stuck with an oil change and alignment and waited for it to be on constantly to get it checked. When my husband later called about it and asked Mr. Parry about having to pay for an inconclusive test he simply said "I dont have an answer for you." My husband informed him we should have just lit our $100 bill on fire. That this is similar to charging someone just to try on a pair of pants. We understand paying their guys and would have been happy to pay for shop time, but not a full "diagnostic." He didnt have anything to say. The following day, my husband called the "If youre unsatisfied" phone number on the receipt and nobody returned the message he left. On the way home the following day I took my truck to AutoZone, they plug into your vehicle and can tell you in less than 10 minutes whats wrong. Its an O2 sensor, by the way. We loved our original service so much that after we had our baby in May we decided to get either a Ford Escape or Explorer and were planning on going back to Young Ford in Morgan. However, after paying $178.87 for a free oil change and front end alignment we will never go there again. Young Subaru is closer anyway. Id rather given Morgan my business, but not anymore.

AN

Anthony Hayward

I wish Google would let me give 0 Stars. Started out as any dealership process does...you see a truck you take a drive...you hear their offer you counter offer…. They counter offer....then you go over specific details you want you strike a deal and agree. Rob Finklea was my salesman and we worked out an agreement which included a 2nd key, (Rob checked to make sure before we bought), a full tank of gas and the "lowest fees and taxes in the state"! Well ... the taxes may be lower in Morgan but the added ETCH Theft Protection fee of 299.00 isnt. when I said I didnt want their ETCH Theft protection they told me to my face it was mandatory and I had to pay for it to buy the truck. shame on me for not reading all the fine print before signing. Their contract states clearly that the ETCH fee is NOT required to purchase from Young Automotive…. Though the finance guy Insisted that it was. the 2nd key was supposedly at another dealership and they promised to mail it out the next day....it never arrived. the full tank of gas ended up being 3/4 a tank and only after I check before driving off, finding a half tank and insisting that fill it as agreed. the response I got was "are you serious dude" and eventually 25.00 worth of gas or approx. 1/4 of a tank was added leaving me with ¾ a tank. Petty…maybe but if they had no intention of fulfilling it then why did they agree to it? Jump ahead 2 weeks and still no 2nd key. I contacted Rob who then told me that the other store made a mistake and didnt actually have one. I asked if Young Automotive would still make good on the deal....Rob told me "it wasnt up to him his bosses would have to work it out." a week later and no word. I reached out again. eventually Robs boss called. He told me that Rob shouldnt have told me I would get a 2nd key and they dont provide a 2nd key. This obviously was not the desired response. Long story short, I was told that unless I was going to be completely happy with my experience that Young Automotive would NOT provide me a 2nd key or help pay for a 2nd key. I ask, how can I be completely happy with my experience when I am treated dishonestly and salesmen say things like "are you serious dude" when asked to honor our negotiated agreement. My experience with Young Ford in Morgan is one of extreme dishonesty, deception and mistrust. I would never do business with this company again based on my first and last experience with Young Automotive and it’s Management!

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Ray Lane

I am giving it a good rating instead of a poor rating simply because the General Manager contacted me and was very nice, however, other than that, my recent experience would be poor. I brought my car in to get a brake job. I was originally told it would take about a day. When I checked in, the guy their pulled up our rewards points and said we had $67 in credit. 2 days later when the work wasnt done, I asked about a loaner car, and they said they should have one for me the next day.... they didnt. Day 4, still not done. Day 6, still not done. Day 7 they told me they should have it that evening.... nope. Day 8, they have it ready. While 8 days is a bit crazy, I wasnt too upset about that. I went in and I went to pay the bill and they didnt have the credits we earned, so they looked it up... nothing. I told them they were there 8 days ago when I brought it in. Then the Manager (Mike) comes in and he starts talking to the cashier and I. He then proceeds to laugh at the situation with an oh well attitude. I asked him why he thought all of this was funny, and he starts arguing with me. He then invites me to his office where he grins at me, and asks me what my problem is. As I tell him the situation, he again begins arguing with me. He then tells me that the person who took my car in and pulled up the credits had been fired... and he then begins to give me details on why this guy was fired! Are you kidding?? This is a MANAGER disclosing to a customer the details of an ex-employee. Finally after him arguing he agrees to give me the credits we had earned, and I finally get to leave after an hour of what should have been a 5 minute transaction. Fortunately, The General Manager and Craig were very friendly. But this guy Mike needs to go. While he is there, I dont think I will come back for service or to buy my cars.

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