Pep Boys Auto Parts & Service

Reviews 4

DA

David Cox

My experience with the Pep Boys Store located at 400 S Arizona Ave, Chandler, AZ 85225 was a disaster. I purchased a car stereo, the required installation adapters and kits, and requested an installation. I did this on August 25, 2014. The installation finally occurred yesterday, September 2, 2014. Unfortunately, the parts that were ordered by the sales representative were not correct-and I had already waited over a week. After great discussion, 4 visits to the store, arguments with 4 employees over the less than stellar service I was receiving I finally had the stereo installed. The Kenwood System works well. The system is not installed well into the dash, as one side is not flush and the unit is not square but on an angle. The greatest disappointment I have is with the horrid customer service. The store employees tend to be able to sell items within the store, and then lose ability to provide appropriate service that is satisfying to the customer. If a person is able to buy a stereo unit at the store, and the store offers installation services, the customer should expect the best in installation, with service given in a timely and professional manner. This single comment- among many that could be sited- will suffice. I was talking with the installer, who was complaining to me about the problems he was facing in installing the unit. I was told that perhaps I should have gone to a different store rather than bring my business to Pep Boys, one that did these installations more often than Pep Boys, and not expect the services (for which I had paid) from them but are obviously present in a different company. My response: "I believed that Pep Boys was a reputable business. If Pep Boys is a reputable business they would have competent sales personnel and competent installers for items presented for sale and installation." I then expressed my distress that the comments given to me were an assertion of my failings as a customer, who should know better. I then asked them, "Is the proper protocol at Pep Boys for dealing with customers with understandable dissatisfaction with the way they were treated was to make them feel guilty and stupid for trusting their company?" I am still very dissatisfied with this company, and this particular store. I did not receive value for my money. I wasted a great deal of time, and had my trust in this company tarnished beyond repair. I would suggest that no one go to this company for any work. I would suggest that if you do, you will not be given satisfaction. I am too tired to continue being jerked around by these people. I hope that if you are reading this review you will be freed from being dissatisfied by a company that has no shame in providing sub-standard service for premium service prices. David E Cox, PhD

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RI

Rico Lee

I called the store and made a 10am appt. for an oil change the next day. I arrive at my scheduled time and there is a girl at the counter on the phone with a customer, I waited for a good three minutes for the phone call to end all the while she does not even acknowledge a customer (me) is standing in front of her. All I know is that her name started with a K, she was rude and had bad customer service skills. Once K gets off the phone I tell her I have an appt. to get an oil change, she walks into the shop area and walks back a second later telling me that they will not be able to get my car in for an hour! I said to her how does that even make sense, I made an appt. ? I walk back into the shop area and speak with one of the mechanics and ask him how that makes sense? He goes on to tell me that ppl schedule appts. online so they get backed up. Still makes no sense to me, I go on to ask how they keep customers and he replies that they too themselves have complained about ppl being able to schedule appts. online. I walk back out front and am leaving the building when I talk to another customer who is waiting for her car to be done and ask her if she thinks this place sucks? She agrees and goes on to tell me that this is the third time she has been in to fix her shocks that THEY installed plus they drove her car without her permission. Looks like I dodged a bullet since this place is horrible and I got verification in real time from another customer. I will never patron Pepboys at any location again. I have called the main customer service/relations line and made a formal complaint, I will be getting a phone call back within 48 hrs. I am going to tell them that they should consider shutting this location down due to the many other complaints listed here over the yrs. I would not trust the ppl that work there with my car and thats saying a lot for supposed car professionals.

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KR

Kristen Venner

I called and spoke with Gabe several times and asked a million questions and prices on specific work that I had been told my vehicle needed desperstely by another place.. and he was gracious enough to answer them all with a pleasant and patient attitude. I then set an appointment for work to be done. When i went in, Scott was there and answered multiple more questions and helped me discover what work I DID actually NEED based on my reciepts of prior service work done (not by pepboys) and generiously provided me all the info I needed plus some ..to get my vehicle taken care of. He was honest & truthful and didnt try to add on services I didnt need nor over charge me for the ones I did. In fact he really helped me out with all the coupons he was permitted to give. Ill admit my hesitation when I saw The low reviews on this store but I have a mechanic friend that recommended I simply pitch those out the door as invalid because he often buys his parts here and has utilized the willingness & knowledge of these pep boys mechanics to bounce issues off of & problem solve in his own work and can recognize if they know what the hell their talking about. Soo thank you Scott for your help, honesty and discounts and gabe for your patience & time and all others at this pepboys for the work to keep my vehicular object healthy and safe on the road. Ill be back next time !

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M

M Bertoli

First let me say, I have taken my car to other Pep Boy before and never had issues. My wife, however, took our 2011 corolla to get an oil change and alignment at the Chandler location and it was terrible. Even though she had made an appointment and was assured it wouldnt take more than an hour and 15, she had to wait 3 hours total for the service to be done. 2:30 hours into it they told her the alignment couldnt be complete because Toyota makes their cars hard to align and that she needed to buy this other part that was 50 dollars. She didnt buy it. When she finally went to check out, they had charged her for the full alignment (even thought it was partial and the car still shakes a little) and synthetic oil because thats how the appointment was set over the phone. She had ask for regular, but was told over the phone that "it showed" the car "needed" synthetic, so she agreed to it without letting her know it was nearly 20 more than the regular. On top of that, we went to drive the car the day after and now the battery is having trouble starting. We were going to go back and ask what was going on, but after talking to a mechanic friend of ours, we decided to just stay away from that place.

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