Spa Botanica

Reviews 4

RI

Ricky Robert

DO NOT COME HERE FOR THE SPA! The hotel itself deserves at least 4 stars. Comfy rooms with patios, and the staff is extremely friendly and service oriented. I especially have to give props to the valet parking guys for being so friendly and offering cold bottled water at every encounter during the hot summer heat. Now onto the so called "SPA." Horrible! If you are going to have "Hotel & Spa" in your advertised name and charge $125+ for a 50 minute (not even a full hour) massage, try to make sure it is worthy. Here... it is not! Worst massage I ever had (and I have been to many resorts). The "masseuse" did nothing but rub our extremities and plead for gratuities based on their familial situation and personal monetary needs. NO relaxing music, NO cold or hot plunges. NO amenities except a nasty steam room in which you can catch any desired disease you want. Ugh... waste of money even with a Groupon or whatever else they offer you to entice you to this poorly run joke of a "SPA." Shame on parent company Marriott for letting this shameful "SPA" exist with "massage therapists" who I doubt are even certified to practice. I would guess they just hired these people based out of need, and not on their ability to make people relaxed and perform qualified massages. And the facilities.... well a so-called "Relaxation Room" does not a "SPA" make. Anyways, besides that whole rant... great hotel and awesome location in Glendale, Arizona next to the football stadium. If they just improve their "SPA" and/or remove it from their name so as not to mislead the public, I would give a more positive review.

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AM

amber lambert

The "50 minute" facial and scalp massage was the worst facial Ive ever had. The woman administering it didnt do the scalp massage that was supposed to be included and instead of the upper body massage, rubbed my shoulders for maybe two minutes and left me laying on the table with my eyes covered for what was conservatively ten minutes. She picked me up late and let me out early for what ended up being a 35 minute facial. My friend was getting one at the same time and had a full upper body massage (as was supposed to be included), a scalp massage, an eye and lip treatment, etc. that my woman didnt do at all, and hers also lasted the whole 50 minutes. I was also asked if I used any facial products and when I described what I used and said I didnt need any, she asked if it was because I liked the way the sun damage looked. I complained to the front desk and was not taken seriously. In addition, our appointments were at 4 after which we were planning to enjoy the amenities until 7 when they close. When we got there they told us they were having their carpets cleaned and would be closing at 5. No apologies, no remorse, no professionalism at all. Super disappointing. Dont go there.

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LI

Linda vanDyck

My cousin and I booked appointments at the spa at this hotel for spa week. We made the reservations over a month in advance. When they called the day before our appointments as a reminder, the appointments were incorrect. They were not able to fix them the way they should have been, but did manage to find something we could live with even thought it meant getting there much earlier than we wanted. On the day of the appointments, we were in the car driving there when they called and cancelled one of out appointments. They were not able to book anything else that day that would work for us and did not offer to have us come at another day for the same price or anything at all to try to appease us. I would never even try to go back here - they are clearly not dependable, and they have a really bad attitude for a spa.

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ST

Stacey Ellis

I went for a spa day with some friends and the services were great very nice employees. Massage was just fantastic for my first massage i will definitely return for another. Only thing I didnt like was I couldnt get acrylic nails, which is OK, and I spent little to no time with my friends. We were all somewhere different and they traded us around as they finished. Wished they had a few more employees so we couldve been getting our services done together instead of 1 after the other. Other then that every one was very friendly. Looking to go for spa week.

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