Planet Beach

20783 N 83rd Ave #111, Peoria, AZ 85382, USA

Address:	20783 N 83rd Ave #111, Peoria, AZ 85382, USA
Phone:	+1 623-432-9850
Site:	planetbeach-lakepleasant.com
Rating:	4.5
Working:	9AM–8PM 9AM–9PM 9AM–8PM 9AM–9PM 9AM–7PM 9AM–4PM 10AM–3PM

Location

Photos 10

Reviews 4

Stephanie Shoemaker

Do not purchase a groupon for this company!!!!!!!!!!!!!! You wont even be able to try the services before you are bombarded at the door by a pushy sales person trying to sell you a membership!! After 30 minutes I finally told Shelby I just wanted to try the services and Ill decide about purchasing any membership later. I was eery as I saw 4 people change rooms without them being cleaned or sanitized for the new user, but continued anyway. After my session, I decided to try a membership, and was told that if I didnt like services I would be able to cancel with a 30 day notice. I was ok with that and left. After 2 weeks of using the facility, I started to break out in rash and hives. I already have medical issues due to an accident and wanted to use the services to help better my health for my upcoming surgery. So I started my cancellation process by contacting the company via phone and speaking with the young lady telling her that I was no longer interested in there membership and that I wanted to cancel services ASAP as I broke out in hives/rash. She proceeded to tell me that I couldnt cancel the service as I had to give a 30 day notice. I explained to her again the situation and what had happened, but with no regards to my experience or problems encountered she proceedded to tell me that I couldnt cancel and that my card will be continue to be chargewd. I explained to her that I was going to cancel my card, and that they could not take money without my aiuthorization. Again she said, I signed a contract and that I coudnt cancel. I told her one last time I was cancelling, and hung up. I followed up with an email stating that I wanted to cancel and was notifying my bank. 3 weeks later, Shelby contacted me ( pushy sales women from day 1), stating that they couldnt charge my card. I told her of course you cant because I cancelled and because I blocked my card. I also asked her to please not bother me anymore, as I no longer wanted any affilitation with their company. I thought this was over until I got a charge on my card that they pushed through. I then called my bank and filed another dispute , blocked the merchant and card, to get another harrasing phone call at the beginning of May stating that they couldnt charge my card again! This time I was livid!!!! HOW ARE YOU FRAUDULENTLY CHARGING MY CARD ILLEGALLY???? So again, I filed another dispute for now an $80 charge (before it was $60 charge) to get this resolved. PLEASE DO NOT USE THIS COMPANY!!! I CANT SAY YOULL EXPERIENCE THE SAME PROBLEMS, BUT THIS IS REALLY BAD CUSTOMER SERVICE AND BUSINESS!!!

Randi Bostrom

I came in with a red light therapy Groupon and of course was talked to about a membership because that is how a business thrives. Shelby was very friendly and professional in explaining the membership and what services they had to offer. Before making any decisions I wanted to try my service first and think about it, and Shelby had no problem with that at all. After my red light session, I asked her questions regarding the membership and was delighted that I would have unlimited access to all services for a very reasonable monthly fee. I have been receiving services at a fancy spa in scottsdale and the monthly fee at Planet Beach is a small fraction of what I have been spending there. I could not resist a membership and I am excited to start my routine spa regimine! I commend Shelby for the time she spent getting to know me and what I was looking to get out of their services. I think she did a great job.

Jeaninne Hurst

Staff is so friendly and the atmosphere is so inviting I could stay all day! Love all the services and the results I am seeing since I started. Such a plus that its extremely clean too! Definitely recommend checking it out!

dana shelton

Everyone is so kind and helpful, making your experience wonderful!