The Wigwam

Reviews 3

HE

Heather Patnode

My family and I were so looking forward to having Easter Brunch at your resort. Our family consists of 4 adults and two children so this was a simple party of 6. I was looking for an experience that was relaxing and enjoyable. I must share with you that our experience at The Wigwam was extremely disappointing and embarrassing. Our reservation was for 1:30 pm and we arrived promptly at 12:35 pm only to find an extensive line in order to get into the ballroom. Then when we arrived at the front of the line after waiting for 40 minutes-- we were directed to get out of the line and return to the end of the line because it was only 1:20 pm. The customer service was extremely poor to say the least. The female who was taking names at the front counter failed to even take my name and I had to get someone else to assist me. I explained to her that I would not return to the end of the line after already waiting 40 minutes. She then directed me to wait off to the side where we were herded alongside three other groups of families who had been treated in the same manner. The experience made me feel like I was not a valued customer. We then proceeded to wait another 25 minutes before we were seated in the ballroom. The entire process felt like we were cattle being herded. I had to remind two different customer service representatives that we were still waiting to be seated and no one apologized or made any attempt to address our concerns. I wanted to leave but did not want to disappoint my family. When we were finally seated at our table-- we had to try to find a waiter that was willing to get drinks for us after waiting for 15 minutes. When our waiter finally arrived-- he had sweat dripping off his face and explained to us that he was extremely busy and had too many tables to serve. We saw chaos everywhere. Again-- the entire experience was extremely embarrassing to me as I had hoped to treat my family to a nice Easter brunch that was filled with great food and relaxation. We would have been more satisfied had we stayed home and ordered pizza. When we finally were able to taste the food, it was another disappointment. The potatoes were rubbery, the salad area had flies all over the place, and the desserts were still frozen. The shrimp had a weird after taste. We also didnt have enough plates and had to secure our deserts with coffee saucers. The total bill for this disaster was over $280 for a family of 6. My family members were also extremely displeased with the service and quality of food and were in shock of this subpar experience. I felt like crying because of the extremely poor experience this was and feel like I ruined our familys Easter because I recommended going to the Wigwam for an upscale brunch experience. When we finally left the Wigwam, no one even greeted us or thanked us for coming. We continued to see stressed out staff and managers who were talking amongst themselves rather than addressing customer service and thanking us for spending this holiday with them. The Wigwam has really missed the concept of appropriate hospitality. I sincerely hope that you will take this feedback and improve your customer service and experience for future guests.

SA

Samantha Cameron

Read! Poor hiring process. Do not waste your time here. One of the ladies with an accent and pleasant face did the phone interview then interview with the restaurant manager.The manager at the restaurant wanted to hire me so I was offered a job. I accepted and then another lady at HR wanted to drug test me and call all thee references. I was okay with that. I have nothing to hide.I gave them all of the information she needed. She gave me weird looks when I saw here in person that day but just smiled and cooperated. She called and left a voice mail several days later saying she couldnt get a hold of any and left me a faulty number to call back to (I still have the voice mail). I had to call the front desk to get transferred over and again ignored that she did that to me. She wanted a fourth reference which I had because one of mine left the job they were working at (I gave all business number for my references so someone would always be able to answer). She insisted no one answered. I told her they would answer because they always have. A week later she calls and I call her back immediately. She said out of all those days she couldnt get a hold of anyone. Keep in mind I gave her four references. One from an animal shelter, one from a rehabilitation center, another from a school, and another from a restaurant. I knew she lying, saying no one picked up. How could that be out of the people I gave her all from businesses who always pick up? I contacted my references and they were fine with her calling, like they always are when I need them as a reference. So one of my references said this "She was supposed to call me back and never did. I will be in again Wednesday" I replied saying she was probably giving me a run around and she agreed saying "Yeah one of my staff spoke to her and told her I would be in around 1. She never called back nor did she leave a call back number." This reference is from an animal shelter. A very pure woman who puts her heart and soul into a no kill shelter which runs on donations. This woman is good woman. I know her word is truth. So I know the woman at the HR didnt want me working there for whatever reason. I called today because I missed her phone call earlier this afternoon. Her voicemail was that she was going to move forward with other candidates because she couldnt get a hold of my references. So when I called I told her I knew she was giving me a run around and told her I knew she didnt ever call back and didnt call more than once and she tried denying it. Yet she kept apologizing because I told her I had proof and told her I kept her voice mails (which she had given me a faulty number to call back to and her tone on the voice mails were very snobby) and written proof of what one of references said. She re-offered the job back to me after I told her that (how suspicious, she knew she was caught) in which I obviously declined. What a horrible human resources person. This in total went on for three weeks. Pretty sad.

JO

Jocelyn Rojeck

Im updating my review to 4. They did reach out to me and helped rectify the situation. Im going to give them another go and wont let one bad experience ruin the potential future fun we have at the Wigwam. We were there for Easter Brunch yesterday. I thought after a day I would be over it but I am still mad about the whole experience. 1. I called in early April to make my reservation. We went over it a few time, 5 adults and 2 high chairs, for a total of 7. When we were brought to our table yesterday, there were 5 chairs. It then proceeded to take 4 servers and 10 min to figure out how to get us two high chairs. 2. On the phone with the reservation woman, she suggested we sit at 9am, so that we could take our little boys on the Easter egg hunt at 10am. I thought great, we didnt come last year because the boys couldnt walk yet but this year was going to be really exciting - their first egg hunt. WELL, the Easter egg hunt was on SATURDAY, not SUNDAY. So why the hell did she have me schedule our brunch time around an egg hunt that wasnt happening? Not to mention, if I had known it was Saturday - well, we could have brought the boys. 3. When we arrived for Brunch, they were running behind and didnt even seat us at 9am, our reservation time. Probably about 9:10. 4. We had not 1, not 2, but 3 server changes in the first half hour of being there. They were lazy, they never took our plates - I brought dirty plates to a tray I saw set up, they screwed up our drink order of 2 teas and 3 coffees (HOW EASY). Their speech was extremely unprofessional and after dropping off the drinks we hardly saw them again. 5. There was a 20% tax for the piano guy? We couldnt even hear him, we were outside. 6. The food was MEDIOCRE. My prime rib was dry. There were NO egg dishes except 1 person running an omelet stand - which I didnt want to wait 20 min for. How about just a warmer with some scrambled eggs or quiche?? Overall, I will never return here for Easter Brunch again. Very disappointing.

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