Network Automotive Service Center

20871 E Rittenhouse Rd, Queen Creek, AZ 85142, USA

Address:	20871 E Rittenhouse Rd, Queen Creek, AZ 85142, USA
Phone:	+1 480-779-4565
Site:	networkautomotive.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed

Location

Photos 66

Reviews 4

Angelo Bernabe

*PLEASE BEWARE* I went to Network automotive on Saturday 6/11/16 to get my alignment at their Queen Creek location. There was nothing much to it so I thought everything was fine, however, the problem appeared on my way back home. I was on the freeway and I noticed that every time I hit my brakes, the pedal began to get softer and softer. I immediately got off the freeway and when I tried pressing the brakes to slow down, I noticed that my car wouldnt stop and started leaning to the right. If I hadnt of thought quickly and pulled my E-brake, I wouldve crashed into the car in front of me. Once I made it home, I noticed that there was a leak on the drivers rear side of the vehicle which turns out what my brake fluid. It is a bit hard to ignore that on my way to their shop from Chandler, I didnt experience any issues but on my way home after the alignment I got a brake leak. Now how is that possible? I called Network Alignment to ask them what had happened to my car and the person I spoke to stated that it was bound to happen because I have aftermarket brakes. My brakes are not aftermarket, they are OEM, they came with the car when I got it. After I told them this they told me that I would have to drive back to Queen Creek from Chandler so they could take a look at the brakes, having just told them that my brakes werent functioning. They didnt even offer to have a tow truck sent out to get my car. Frustrated, I called my mechanic and had him come out from Buckeye to check my car out. He noticed one of the brake lines that are connected to the pistons was loose. He told me that the only way that the brake lines can become loose is if they were intentionally loosened with a wrench, which is what started the leaking. Not sure why the employee at Network Alignment working on my car decided to even touch my brakes when all I went there was an alignment. They advertise that they do free brake checks, which I guess is how they get their "return" customers, creating a problem that you will down the road need to get fixed through them, of course. Please think twice before you go to this place, and if you already have, please inspect your vehicle for any signs of foul play on their end.

Steven Perez

Dont bother, these thieves tried to charge me $1300 for a $300 job. They said my car had problems that it really did not and tried charging me for over priced parts my car did not need. Absolutely ridiculous, if youre interested in knowing heres the story, Im 19 years old, so young and impressionable to most people. I took it in to just get my alignment done, after about an hour they called me telling me there was some complications. Network Automotives Keith said I had to replace the control arm bushings plus some other stuff. OK, then I had them check the radiator because my radiator had been leaking from somewhere. Fine. In the end they told me it was a freezer plug located in the rear of the engine compartment and would cost me $700 to replace, then for to replace the bushings they said in parts and labor it would run about $600. In the end almost $1300 dollars worth of parts and labor. To repair the control arm bushings they had charged me almost $300 in just parts plus an extra $400 in labor. Later to find out it was a $12 part and I had to buy four so a total of $48. Then the radiator, according to them they pressurized the system and found a leak behind the engine. I took it to 2 different mechanics all of which pressurized the system and found absolutely nothing. How do I know? The mechanic brought me under the car to look for myself to see that nothing had been leaking. Again, charging me for something that did not need to be done. After talking to both mechanics the problem had only been the radiator cap, yup they tried charging me $700 for a radiator cap and a problem that did not exist. Moral of the story, From what Ive gathered there out to get you for whatever you have. I would have paid almost $1,300 worth of parts and labor for a problem that did not exist as well as for parts I did not need. Luckily after some research I was able to get the job done for only $300 including parts and labor. Plus they charged me $40 for pressurizing the radiator system when the other two mechanics I took it to did not charge me at all.

Anonymous User

The following complaint involves myself a young woman being profiled at a automotive place of business. The business took full advantage of me because they could tell that I was not mechanically inclined and thought I knew nothing of my own vehicle. First I am a new customer and have expressed to business the service needed is to have my 1999 GMC Suburban C1500 5.7 engine timed. They explained that it would be a total of $89.00 plus tax break down 1 hour of labor. I then explained everything from the oil pump up is brand new and freshly installed by my mechanic friend. They called later to tell me that the mechanic Danny could remove the distributor. I replied what is the issue everything went on correctly what are you suggesting? He then continued to tell that it was either installed wrong or something is broke in there. The mechanic then explained that he is going to have to remove the intake, charge 3 more hours of labor, replace the broken distributor for another $300, and tell me that I am looking a total of about $700. I said do not touch anything else put it back the way it was, I will be there shortly to get my vehicle. I returned with my mechanic friend to having to pay the 89.00 plus tax to hear their mechanic tell us that there was no way to remove distributor without removing the intake easy three hour job. I went and paid the amount so I could have my vehicle released to me. Myself and the mechanic then drove to his house removed the distributor and immediately returned to the business. Within 20mins later we returned w/ the distributor in hand freshly removed to show the manager that there is nothing wrong with the removal and that they needed to reimburse me for all or have of the so called job done. They said he would make it right all we had to do was put the distributor back in and bring it in and they would time for no additional charge. I will finish with be aware future ladies dont believe these people they will up sale at any cost to you.

Kristen Moore

Even though I was just going in for a simple routine oil change I never go anywhere thats not reputable. After reading the good reviews on Network Automotive I decided to give them a shot. I made an appointment and was there 10 minutes early. Not until 20 minutes after my appointment did a technician take my car to the shop. Thats fine with me, I waited patiently for a little over an hour. The guys there were nice however, when my car was finished one of them came over to me and said "this is what our technician found while working on your car" and handed me a quote for almost $900 in repairs!! They said my struts were leaking, this and that was leaking and all needed to be replaced soon. Now I know this car is old so I didnt doubt them TOO much but you know how these places go. So OF COURSE like any smart person I took it for a second opinion to our families personal mechanic whose been doing all of our engine work for over 3 years and has saved us THOUSANDS on our cars ranging from an old cavalier to a toyota solara to a GMC Denali so he knows what to look for under the hood. I wouldnt have written this review if the mechanic at network automotive was a LITTLE off and just exaggerated the problems by a COUPLE hundred. HOWEVER he was off by almost $700!!! My mechanic quoted me parts and labor for $195 when they were quoting me around $860 and the struts (which was the most expensive quote) were just fine!!! In the end I paid $165 with a discount (that we didnt expect since it was already cheap) but since the car is my husbands he gave him a veterans discount. I dont know if the guys here are dishonest and trying to take advantage of a young woman such as myself (as history has done 99% of the time in the past) or if their technicians are uneducated and not experienced enough to be doing a simple oil change and check-up. But I was very disappointed and surprised by the exaggerated inaccurate quote. So you have been informed to beware of their "inspections".