Horne Kia

Reviews 3

CL

Clint Stevens

Very disappointing! Came across a vehicle on their website that was listed at $4,000 more than an identical car (same year/model/color/trim) at another dealer nearby, so I called ahead and spoke with "Mike". We discussed the price difference and he said he could get us very close to that price if not the same. I explained that I had to make arrangements with family and didnt want to make the drive if he wasn’t absolutely certain that he could get very close to the competitors price. He said "no problem, we can make it happen" and told me to come on in. I drove my sister, my father and my wife across town to see the vehicle. Mike was there when we arrived, but he immediately handed us off to another salesperson, Eric, as Mike was helping someone else (even though I had informed him that we were on our way). We did a test drive and absolutely loved the car. Interested, we went inside to talk numbers... They started negotiations at a higher price than was listed on the car. I pointed this out to Eric and patiently explained the competitor’s car and my conversation with Mike. He left and returned a while later with an updated offer…This time at FULL sticker price! I said that obviously wasnt going to do. He got a little sharp with us, but I made it clear we didn’t want to play games, so he left again. After another wait, he returned with the dealership’s “Best Offer". The result? A discount of just $75. We were as much confused as we were offended! I again referred to the conversation with Mike and explained that a mere $75 discount on a $24,000 car was an insult. Eric said they couldnt do any better. I explained that I was disappointed and we got up from the table. I shook Eric’s hand and I informed him that we were leaving. I asked for a managers card, which he then left to get. He made us wait a substantial amount of time, likely to see if we would leave without the card. However, we continued to wait. When he finally returned, he brought Mike. Mike proceeded to confront us about the failed sale, arguing and suggested that we didn’t know how things work (I’ve helped friends and family buy more than 20 cars from dealerships!). He even went so far as to claim I was making up most of the conversation we had earlier that day, which upset my father, as he was with me when I called Mike. I reminded Mike that the only reason I had made arrangements to come and endured the drive was because of what he had told me on the phone and I wasnt interested in arguing, we just wanted to leave. Unable to accept fault to any degree, Mike persisted to blame us. Every time he opened his mouth, we felt less appreciated. I didn’t understand why they would approach us like this as we were leaving…he was spending more time butting heads with us than trying to keep us as customers! I got tired of the circular conversation and informed him and Eric (again) that we were leaving. My sister and wife, frustrated, had already gone to wait in my car. I again asked Eric for the managers card. As before, instead of going and getting the managers card for me, Eric returned with the sales manager, Anthony, in tow. Anthony was pleasant, but I had to try and stay calm as I explained our position on the deal a third time. Anthony said Mike shouldn’t have made promises he couldn’t keep and said he’d have a talk with Mike regarding his conduct, but I’m not convinced anything happened after we left. Unfortunately, the damage had been done and the four of us left VERY emotional and distraught. Simply put, this should have been an exciting and positive interaction, but it degraded to become the worst dealership interaction we experienced in our search. If you want to feel appreciated as a customer, I can assure you that there are many dealerships around the valley who make that their priority. Unfortunately, Horne Kia isn’t one of them. Avoid if you can!

SA

Sam Sung

Update 3/9/17 The Service manager has reached out and agreed to have the aforementioned services re-done to my satisfaction. That is customer service at its finest! Thank you Jimmy, Josh, and Mechanic/Tech (sorry forgot his name). ================================================ Brought my Sedona 2014 in for oil change today (3/3/17) and I was advised the power steering fluid be changed which I agreed. So I went to the viewing area to watch them do the oil change and the other. I saw the guy drive my vehicle to the lift, watched the mechanic jack the vehicle up, then after 15 minutes, the mechanic brought it back down, he then topped up the engine oil, closed the hood, then drove the vehicle out. I waited a little bit to see if the mechanic would bring it back in, but another vehicle was parked in the work area where my vehicle was. So I went outside the front to look for the vehicle, and Josh approached me and advised me that the vehicle would also need new wipers and coolant flush, which I also agreed for it to be done. He said "they are working on it now".. so I went back to the viewing area, but the van was not there, I then walked again to the front and was surpirsed the vehicle was there and it was already washed. So I told Josh about what I saw and he said he will speak to the mehcanic. I went back to the viewing area, and waited for my vehicle. I saw it getting parked in the same spot where it was before, and I never left the viewing area. The mechanic opened the hood, and jacked the vehicle up again. Then after about 45 minutes, he brought the vehicle down, I saw him pour what looks to be washer fluid. Then he drove the vehicle out to the front. I did not see him drain anything from under the engine (oil, coolant) I did not see him change oil filter, even rotate the tires. I was always there watching from the very beginning. This is not against Josh (service advisor) as he does not see what was being done inside. Every service advisor I have encountered (within the past 3 years) has done a stellar job, it is the mechanic who is not doing his job. Next time watch what they do, or dont bother going there for service. The management should investigate this mess and sack that mechanic and give me my hard earned money back.

GA

gail mcclintock

This is the best car buying experience in my 65 years! The sales team of John Dunkleberger and Al, the Sales Manager were incredible! This is my 3rd car that I have purchased from Horne. I actually was not going to purchase a car. Yeah, I know everyone says that says, but it was true. I dropped off my Kia Soul for an oil change and my husband and I walked around looking at cars and stopped to look at loaded Kia NIRO in the showroom. Al, the Sales Manager came by and inquired if he could help. I explained our car was in the shop but wanted to drive a NIRO. And of course, I told him that we werent buying a car. We drove one off the lot with John (our salesman) and were pretty impressed on how quiet it was, the air conditioned seats, the Harmon Kardon radio system, etc. Went back to service and learned that the timing belt on the Soul needed to be replaced along with some regular maintenance items, to the tune of $1k. So the next day I called John and said we were coming in and wanted to look at a white NIRO. My husband negotiated the deal. Nissa, in Finance took all the required data and made it fun, short and sweet. We ate lunch and came back to a beautiful white NIRO, cooled down inside the building and ready to drive off the lot. We came back the next day to order some additional accessories such as a carpeted trunk mat, protective coverings for the door handles, door edge guards, front trunk lid, and rear bumper. Al took us over to meet a guy in the parts department. Sorry I cant remember his name, but he was also cheerful, and very helpful. He called 3 days (on Wed) later to advise the parts were in and to schedule installation with Crystal. On Friday the accessories were installed and looking great. Ready for the road trip! Ill be back.

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