Address: | 7633 E Acoma Dr #205, Scottsdale, AZ 85260, USA |
Phone: | +1 602-456-4999 |
Site: | acheapbodyshop.com |
Rating: | 4.3 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed |
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John Smith
I am leaving my first review here for "A CHEAP BODY SHOP" (Office: 7633 East Acoma Drive, Suite 205, Scottsdale, AZ 85260) Owner: Steve Klein. I am going to try to post this on a few public review sites in order prevent people from making the same mistake I did. Awhile back I went to their office to get a quote for some work to be done. I met Steve Klein the owner, who, in the beginning I was very impressed with. He struck me as being very nice, cordial, well spoken etc. So I gave him the job. Steves business has a unique business model: It has an office in Scottsdale (JUST AN OFFICE, NO SHOP-the excuse given is that it is a ugly? Are there good looking body shops?), and then work is farmed out to a guy in Phoenix who has a place with a couple of guys. Steve does not have a shop. So in essence he is a middle man or arranger. I have the impression that the the guy that does Steves cars does cars from his own business as well as from other sources. In short my work was not done on time, and was delayed several times (not for parts, just for bodywork-apparently once Steve took my job and had my car and my substantial deposit he just kept taking more business and scheduling it ahead of mine!). And when I finally got my car back, all kinds of trim pieces/ parts were in the trunk. When I complained to Steve that he did not finish the job, he said I would have to leave the car for additional time and that he could not finish that day - so I was just so frustrated, I just took the car, and had to endure additional expense to do the rest on my own! During the several times I met Steve I noted he was on phone several times apparently talking to other unsatisfied customers and making excuses to others who were also not very happy with the service saying once to someone "Listen, what do you expect for the price you are paying?" - I feel like an idiot for not paying attention to these red flags... Steve is a sales & marketing guy by past experience, not a car guy. He apparently found a business model to do this kind of work. It is not quality work, there is no integrity involved in the way he runs his business and in short, I consider him to be irresponsible and dishonest. Locally here on Dex reviews etc. there a plenty of 5 star reviews - I believe that they are written by Steve or friends due to the writing style. Many have similarities. Dont believe them! Dont bring your car here! Dont do business with this guy! You will be very frustrated and hurt by the end of the process! My advice: If your insurance is paying for your collision work anyway. Go to a well known shop or ask your insurance provider for a list of shops and go see their finished work - these shops will most probably have a warranty for there work as well. If you are paying cash as I did, follow the same process as above using shops where you can see their work/finished product (and you can see and speak to the customers who are there), you are treated well, you have a warranty in the end and the shops have reviews or approvals by those who matter Like AAA (triple A) or national insurance companies. These types of shops care about long term relationships and their reputation. Steve obviously does not. I hate "getting taken" and am usually a better consumer, but this time I thought I was getting a great deal from a guy that looked and sounded perfect - too perfect. I want to help others from having the same heartache, frustration and additional expense as I did. Avoid this place like the plague!
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Anonymous User
I recently damaged the door on my SUV. It didn’t need major work it did need to be straightened and repainted. Not wanting to fork over too much money I considered quotes from several shops before deciding on A Cheap Body Shop. I’m happy I did. I was even happier not to have to make a claim which would have caused my rates to increase. And we all know our insurance companies need more money. While the price was cheap, the service was top-notch. This really goes along way when you have choices of places to spend your money. In a climate where customer-service has been lost somewhere along with details, land lines, and real people (customer service reps), I greatly appreciated Steve’s professionalism and genuine hospitality. Yes, I did say hospitality. Although our meetings were brief I was able to get to know a little bit about why he started the business. He was simply tired of being overcharged. After talking to him I was absolutely convinced of his desire to provide quality body work at reasonable prices. Why pay for pretty shops with pretty lounges? As far as the work was concerned, one word-FANTASTIC! FAST! –ok, that was two words. I would not have known the door was damaged had I not wrecked it myself. Besides the quality work, A Cheap Body Shop was fast. It only took 1 ½ days to complete work that I had been told would take 3 to 4 days by another shop. Should I ever find myself with a ding, dent, or major damage to my vehicle I will definitely forego other quotes, body shops, etc., because A Cheap Body Shop has won my business for good. I’ll definitely be making recommendations as well. Thanks Steve for that ugly shop, doing GREAT work, and keeping the dent out of my wallet.
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Pedram Pete Bidhendi
Fantastic! I read all the reviews before going and wondered how much better/different can one place be from another (I guess Im just so use to getting shafted Ive expect it!) Well.. Let me tell you from start to finish I was thoroughly impressed. I was in a fender bender w/ my Nissan Pathfinder (my fault) and insurance was paying for the damage.. but I had other unrelated damage on there from before. Steve gave me a quote Lower than the others I had received but said he wasnt sure what it would take to fix the hood and it "might be more" Well.. When I went back it turned out he told me the hood damage (Paid for by my insurance) was easier to fix than expected and HE CHARGED ME LESS, and applied the amount to the parts I was paying out of my own pocket. Less than the estimate?! I thought I was on Candid Camera. I hope I dont need them again, but if I do I will go there without hesitation and will go out of my way to refer people to them. Oh ya... Car looked great.
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Jerry McCamey
Great People, Quality Work, Responsive and Reasonable! I have a 11 yr old Toyota Tacoma that I baby and is "pristine". I hit an object on the highway that gouged my rocker panel. Had 3 estimates from Scottsdale shops (inc. A Cheap), 2 were reasonable and close - but A Cheap was able to commit to doing the work immediately and that gave them the nod. The 3rd shop referenced is named after the street they are located on (starts with Rain and ends with Tree) quoted me a price 3 1/2 times A Cheap as they felt they needed to cut up and weld back together half my truck to repair the damage to the rocker panel - they would also need the vehicle 2 to 3 weeks. When I challenged the quote about seeming to be more work than necessary I was told they only do work "the right way" (aka gouge the consumer and line their pockets). Highly recommend Steve and A Cheap!