Cox Solutions Store

8100 Rogers Ave B, Fort Smith, AR 72903, USA

Address:	8100 Rogers Ave B, Fort Smith, AR 72903, USA
Phone:	+1 479-573-2299
Site:	locations.cox.com
Rating:	2.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–5PM Closed

Location

Photos 1

Reviews 26

Sadie Tandy

This is the worst customer service Ive ever had! The instore manager lied directly to my face only to make me believe everything was resolved. Ive been hung up on multiple times, and the only response I get when I call back is "our phones were acting funny" or "it accidentally got disconnected". I never once cussed them out or said anything inappropriate over the phone. On top of that the "calls are recorded for quality assurance and training purposes" my ass! I have proof concerning one of my disputes and its magically been deleted and they cant pull the call back up. I had a screen shot of our conversations and I had the phone call as proof for my dispute. Apparently the calls are recorded and you are not allowed to reference back to them no matter the situation.AND Ive been put on the supervisor call back list twice now and havent received any calls from any managers until today, which was weeks later. They are supposed to return those within 24-48 hours. I strongly reccomend any other service but this one! This store is sad and pathetic, I will never spend another penny on anything from their services. EVERYONE BEWARE OF THIS HORRIBLE COMPANY!

Willy Bigg

Absolute worst company in the entire world. Cox blocks our analog signal so they charge us $2 per TV each month for the rest of our lives. Then the mini boxes that Cox forces us to use are not compatible with ANY older TVs. The only thing the new mini box remote controllers do is change channels, nothing more. We are forced to use our regular TV remote to do everything else. This is completely unacceptable & IO for one will not be paying the $2 per month. I am in the process of finding the best class action suit to join to force Cox to un-block our analog signals or supply working remotes for mini boxes. Cox Customers beware !!!!!!!!! If I got paid minimum wage for all the time I spend dealing with Coxs issues, Id be a rich man.

Lost Resource

Poor customer service I was in pain my bill today and i had a few questions about my bill I had a hard time getting any answers which was strange because it was just simple questions about dates and when charges were applied I wasnt even sure if the bill was wrong I was just trying to get clarification I asked for a statement of my bill and he replied dont you get them in the mall after getting no questions answered I made a payment and he handed the receipt to me and asked me to leave the store you got all up close behind me on my way out the door and I was quite uncomfortable and felt threatened then he locked the door with other customers still inside and told me never to return

Jason Miller

Mixed bag as far as customer service goes. The gentleman I spoke with was nice as was the door greeter, but I heard/saw another female employee being short and kind of rude to an older lady who was just trying understand how to get internet setup.

Jonathan Setters

They never answer their phone. An they will tell you one thing, then five minutes later its something else. Then once you confront them they lie to your face. I had to walk out because they were making a joke about it. I would watch these people.

T.D. Rogers

Went there to lower my bill due promo expiration. Was able to keep main channels under ch300, internet & phone for $191.00. Unsure if tax was included but for a 2 decade customer, it beats $256! ! ...and for channels I dont want.

joy Carson

Cant get through to anyone on phone to ask any question at all!! Just get operator and have to leave message for them to call you back and that aint happening!!! I dont have to stay with Cox, if you cant get any service!!!

bryan cain

So far in the four to five years Ive been with Cox there have been few issues Ive had with them. Only real issue I ever had was one of the newer workers a year two ago got something mixed up but theyhelped get it fixed.

Lane Davis

Again I was given one price on the phone for the service and when I got to the store it was a higher price. This is the same reason I left Cox before because I cant get a straight answer on this services and the money

mohab harraka

These people are slow , they do not answer the phone and their voice mail is full !!! I had to drive all the way to talk to them and they were not helpful

Ricky Kilgore

Dropped off equipment for a family member and the folks at the store were super friendly and helpful. Great customer service!

Kitty BankZ

De staff was very friendly, thorough & easy to understand. Service was easy to set uP & has been working great.

William Rack

Way over priced and lied through there teeth about the pricing. Cant get anything in writing from them.

Jenny Jones

Waiting time is long but they answer all you questions when you get up there to talk to them.

Jennifer Dye

They didnt have enough employees for the help needed. Ppl were waiting outside for 30 minutes

Ruth Warnock

While the internet they offer is extremely high speed, ordering service took over an hour!