Mediacom Communications Corporation

Reviews 4

BR

Brett Elliott

Not only does their internet service register as below average, but their customer service is also sub par. Let me explain. Every 3 to 6 months my high speed internet becomes absolute garbage. Normally this is not a big problem as I call their phone number and their helpful robo answering machine resets the modem and in about two minutes its back to normal. Sweet. Except this time, they decided to connect me to an idiot instead of my super helpful robot that solves issues in a logical manner. Surprised but not rude, I decide to stay on the line and expect hey, its a person, Ill tell him that I just need a reset and itll be fixed. Nope. I repeated maybe 5 or 6 times that I just needed it to be reset from their end and it would fix the issue (resetting on my end does not solve the problem). Keep in mind Im renting their modem/router combo so they can provide this simple remote support. But their support guy on the other end decides to do things his way. Screw the customer, right? He keeps asking me if I have a modem or a router to which I consistently repeat that its their equipment, and its one piece of hardware. He should know what it is by looking at his screen, as he was telling me he was looking at the modem/router combo I had rented. This guy clearly does not know what hes doing but wait. It gets better. He resets my whole damn setup, taking down all my settings then locks it and tells me I need to verify my identity to regain access. I called these people for help doing one simple thing and they LOCKED ME OUT. Even better hes demanding I give him an old drivers license number to let me setup MY internet that Im paying for. He eventually gives me access after I dig up the account number (by the way I authenticated my telephone number so I wouldnt have to deal with this bull a long time ago) and finally gets me internet access. Only now I have to go to reset every wifi connection on every connected device in my house. Thirty minutes later I have access again but its slow and Im pissed off that I had to go through that at 10 PM. All I wanted was a quick reset to fix my problem so I could watch a show with my wife. You people are the worst ISPs in the business and should be ashamed of how poorly you do your jobs. I am switching as soon as I possibly can. Last. Freaking. Straw.

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A

Anonymous User

PART ONE: I called the number on my Mediacom statement to see if I could get any reduction on my bill ($141/month for cable + HBO and 12Mbps internet). After being hung up on, I called back and was transferred to "retention". The rep/manager told me that the promotion they had available was a 2-year agreement for cable + internet for $100/month. I really didnt want a 2-year agreement, but the offer sounded pretty good … until he explained the details. $100/month was for expanded basic cable and 3Mbps internet. If I wanted to retain my current level of service, my bill would be $135/month. A $6/month savings. But then he informed me that I was in a partial month coming out of my previous offer, and if I did nothing my bill would be increasing to $161/month. I reduced my bill by reducing my service rather then signing up for another 2 years. PART TWO: Later in the week, after looking into satellite TV, I had DISH Network installed and called to cancel my Mediacom TV service altogether. I called the same number as before, was taken to "retention" as before, but this time I was basically scolded by the rep for canceling because they had such "great promotions" going on. I told him that didnt seem to be the case from earlier in the week. HERES THE KICKER: He told me that I wasnt talking to Mediacom the first time I called. It was their overflow call center which they outsource. They also dont give that call center the ability to access all of their deals. The people at the outsourced overflow call center made no mention of this. They made no mention that if I were to call the next day (or had called earlier in the day), that I could actually talk to Mediacom. They just kept saying that they were giving me the best deal they had to offer. Even after I decided to REDUCE MY SERVICE they didnt say, "Hey, dont do that, were not actually Mediacom. Maybe you should call back tomorrow." Remember, this is the "retention department", and it is who Mediacom uses to help keep its customers. Well, the actual Mediacom rep was able to offer me the $100/month promo (non-promo) for $85/month for the first year of the 2-year agreement. I declined both the offer and the choice to keep giving money to such an idiotic company. I also kind of love DISH so far, but that is for another review.

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BR

Brent Yazel

Said signing a 2-year contract would lock my rate. I sign the contract and then two months later they proceeded to raise my bill. I protested and they said the contract doesnt matter, but if I cancel my account I will be billed over $200 for breaking the contract. Dont know how that is legal, but I dont have a team of lawyers like them. Then they raised it again after one year, still claiming I would get fined if I cancelled my contract. HD channels only work about 50% of the time. They sent out a tech who said nothing was wrong on my end and there was nothing they could do. On Demand rarely works. They sent out a tech who said it would cost a lot more if it worked all the time and did nothing. What? Cost more if it worked all the time? Shouldnt it work at least some? And now we have data caps. The only reason they get away with this is because there is no competition. Edit: Moved recently and dumped all services except for internet. Also bought my own modem to avoid paying rent on theirs. Continued getting billed for the modem I returned for three months. Countless calls did nothing. It was not until I posted on their website that I was cancelling that they finally removed the charges. Btw, I would like to add that YOU ALL pay different amounts to this company for the same services, unless you are a new customer. They charge based on how well you negotiate over the phone. I know a couple of people who pay about half of what I did for the same service because they are better negotiators. As with buying a car, dont pay sticker price with this company either. This is why they only put prices for new customers on their webpage. No where does it list prices for current customers, and its because we are all paying different prices for the same things! It all depends on who you talk to. Sometimes you can get them down $10 or $20 per month for a year. Other times they will flat out refuse to budge. One time when my television was out for almost a month, they negotiated down almost to half price for a year. This company is just shady as it gets. Avoid it if you have the option.

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SA

Sam Graham

The amount of equipment you need to use all of Mediacoms services seems increasingly excessive and bulky. You need a cable box or TIVO to get HD cable channels. The TIVO box has a loud fan that I find annoying. I had a second television connected directly to the cable on my bedroom TV and it got local channels in HD but anamorphic SD for the cable channels. And the number of channels through direct cable are limited compared to renting an additional box. Its like theyre pushing two cable systems down the line and wasting bandwidth. The phone service requires hooking your main phone to the data modem, then daisy-chaining additional handsets to the first one. So youre talking about a cordless network, not using the standard phone jacks in your house. The data modem is a large rectangular box with all sorts of blinkjy green lights on the front of it. Lovely. The 50MB data was fine, but went down a lot, mostly for just a few minutes, but restoring it often meant unplugging power from the modem and plugging it back in, because why would there be an on/off switch? (Theres a reset button, but it never actuallyu did anything.) I departed Mediacom after they cut off my service due to a "signal leak", blew off the appointment to fix it, and lied to me about it. When I put my TVs back on antennas, I was astounded at how much clearer the picture was. I know Mediacom compresses the picture, but didnt realize just how much. I was also surprised to see how many local subchannels they werent carrying. I tried using my cell phone as a hotspot to replace the data while waiting for Mi-Fiber to build out, and its actually working great. Streaming services look fine, and the cloud DVR PlayStation Vue offers obviously solves my noisy TIVO issue. And if a device the size of my cell phone can provide wi-fi to everything I need it to, why did Mediacoms modem have to be so obnoxiously big? So consider me a happy ex-customer. Happy to discover there are other options out there that are cheaper and still do everything I need them to do.

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