Cable ONE

402 N Main St, Kirksville, MO 63501, USA

Address:	402 N Main St, Kirksville, MO 63501, USA
Phone:	+1 660-665-7066
Site:	cableone.net
Rating:	1.7
Working:	Closed 11:30AM–4PM 11:30AM–4PM 11:30AM–4PM 11:30AM–4PM Closed Closed

Location

Photos 11

Reviews 14

Heinz Woehlk

We have been CableOne customers since they took over for the previous provider -- first for TV, and then with the addition of internet service in 1997. CableOnes service has been excellent, so we have had to call for help only rarely over the years; when we did need help, someone either came to the house within a couple of hours or solved the issue over the phone (including weekends); when we needed a new remote control, I easily exchanged the old one for a new one -- free of charge, no questions asked; and when we wanted an upgraded DVR or upgraded modem, it was done in less than an hour. We have found the people at the front desk in the Kirksville office friendly, knowledgeable, and efficient; the technicians who have assisted us over the years have been equally personable and knowledgeable, going beyond the minimum to make sure we were satisfied. Both TV and internet service have remained excellent over the many years we have been customers, including consistently high internet download and upload speeds (203 Mbps / 10.3 Mbps a few minutes ago). Kudos to the folks at our Kirksville CableOne for their commitment to customer service.

Gawen Lawrence

Moving business service from existing location to new location. Spoke with scheduling on Tuesday which confirmed the coming Friday morning between 10-12 for activation at new location. Called customer service at 1:15 to see where tech was. Customer service confirmed my original appointment had been for Friday but had been rescheduled for the following Monday. I had moved and set up all the equipment on Thursday for the Friday activation. There was NO notification from Cableone regarding rescheduling. Needless to say, my business operations were halted on Friday and certainly will be hindered this coming Monday IF they even bother to hook up the service then. I was told they informed their supervisor so this issue could be looked into. I told them that does not help me in the least at the moment. They cheerfully said "we will see you Monday".

Anonymous Reviewer

This was the ONLY option available for just internet service in Kirksville, but you would think that even a small college town would have more options. It was more expensive than my Xfinity plan at home that has TV (including HBO, Showtime, and Starz), phone, and internet. Their office hours are awful and you can never reach anyone at the local office. They are also closed on Mondays, so when the semester is up and everyone is moving out, they want you to wait until the following Tuesday to return equipment. Thank goodness my son graduated and is back home and we dont have to deal with them anymore.

Justin steinman

I honestly wish there was a way to rate them lower than one star. We have our internet service through them due to our apartment limitations, and at any point in time during the day there is an extremely high probility that we will just flat out lose connection to the internet. We have also had issues in the sense of them upcharging our package to the next size, and then not giving us full access to the higher tier. Once we get everything figured out, the next step is to either drop them, or take them to court for the additional charges with no upgrade or consent.

J.E. Taylor

Ive been happy with Cable One and have had them for a couple years now. I cant speak to the television or phone as I only use high speed internet. It has worked very well and been fast. I upgraded my plan today as I was hitting the data limit on the cheapest plan. The gal on the phone was friendly and got me fixed up. I think the internet is very reasonable. Think about it, youre getting service a million times faster than 3mbps (DSL) for around the same price. I never had a problem with ATT but DSL/uverse was too slow for $40/month.

Cameron Byergo

This review is for Cable One internet, not TV. Speed: Good. Its usually around the speed we pay for, though sometimes it dips significantly lower. The worst part is the stupidly low data caps. Reliability: Good. It works most of the time, probably about 99%. Although most tech companies have a goal of 99.999% uptime, so I think Cable One doesnt meet industry standards here. Customer Service: Good. Ive only had to call 2 times, and both were easy and pleasant. Other reviews say its horrible though.

Robert Galloway

Very Strict Data Caps. Im pretty sure the Strictest by any cable company in the U.S., as far as i can find online. 300gig base package. If you go over 3 times in a year the force upgrade your account to a $99.00 500gig account. go over that, and they force you to a $130.00 750gig package. So If you have a family be prepared to only stream on the lowest setting. And before you waste your time looking this is really the only game in town. If we had another real choice we would all go there.

Robert Myers

Garbage company. They limit your data and give you way more speed than necessary, but in reality, you dont get the speed you pay for. I test my connection daily, and it isnt even half of what Im paying for. If you go over your monthly allowance of data, they will force you to upgrade to a bigger plan, for almost double the cost. They are a very immoral company, and I would boycott them if they didnt have a monopoly on internet here.

Jason Ross

Overnight my internet speeds were terrible despite having good signals. I called in and everyone was super helpful and invested in getting my problem fixed. Since they couldnt do it remotely, they put in a work order for the very next day. The technician arrived on time and within minutes had figured out the problem and provided a solution. (If Jon is your tech, know you are in good hands!) I couldnt be happier.

Nick Rogers

I agree that the data caps are very strict and every where else that i have ever lived has been a little more flexible. On the other hand they have really good availability of the internet service. i never had any issues with the service being down. The Local Tech guys are really good at what they do as well. Over all Great Local Service and and internet service but Poor Data Cap rules and Poor Phone support.

Levi Kelly

If there was any other viable option, I wouldnt waste more money on this company. I already cancelled my tv service due to terrible service and product. Internet never even comes close to the advertised speed and cuts out all the time. When you do call, they assume youre an idiot who knows nothing about computers and treat you as such. Worst cable company Ive ever dealt with.

Turd Ferguson

Charges extra for bandwidth like its a limited resource when its not. Loses service in the middle of the day. People in Europe pay half as much for fiber wire. Its ridiculous that a company can have such a poor rating all over the Internet and not do anything about it. Good thing theyve monoploised the cable industry so they dont have to lose subscribers.

Mark Smith

Read the other reviews as they tell the truth. Worst cable company ever! The person I talked to at the office was rude and callus. I have noticed that front line people typically reflect the company they work for. You would think they would read their own reviews and do something. In a competitive world they would lose. No other choice in town.

Jacqueline Hagedorn

Want to upgrade? Too bad! The only time you can call is when youre at work. The have NO customer service during non-business hours and the customer service during business hours is AWFUL! They obviously treat their employees the same way they do their customers....they see how far they can bend when they shove it to them.