SPECTRUM

5330 Twin City Hwy, Port Arthur, TX 77640, USA

Address:	5330 Twin City Hwy, Port Arthur, TX 77640, USA
Phone:	+1 409-449-4158
Site:	timewarnercable.com
Rating:	3.6
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 1

Reviews 14

Casey Mccoy

the worst experience I have ever had to go threw and I hope I save some one the pain I am going to be dealing with because of the carelessness. first off the tech. comes out to my house with out calling lucky my father was at my house and called to tell me he was there. so I tell her I will be there in 12 minutes so the tech agrees and 5 minutes later my dad calls and informs me that he has left. so I called and they tell me he will turn around and come back. 30mins later still not there. I call back and get a ticket# and they tell me I will get a call in 1 hour. I wait and no call 5 calls and no one can help me I was hung up on 1 time and still havent found out why he left. I am very unsatisfied with there dispatch and there way of handling the issue. I was guaranteed to have the service by 5pm that day. I had signed up for an online course that was 700$ and because I was not able to have it installed I lost all the 700$ the only thing they told me was let me transfer you to customer care where they tell me they couldnt help me. I will write a more in depth review on the BBB in hopes this gets handled in a appropriate manner and everyone is satisfied. I had tried every time I spoke to someone to get in touch with a tech supervisor or field supervisor and was told that they cant do that. nor could they give me any answers as to why he didnt call before he trespassed on my property. this problem needs to be resolved!

Robert Stiles

The customer service is good but the quality of refurbished hardware is lacking. It took two trips and an hour of reprogramming while waiting in the office to get a new cable box. The initial box they sent me home with immediately smelled of burnt electronics when I plugged it in.

james hammond

You have very good representative or customer service sitting behind the counter helping you out they are very respectable people and if you got a problem they sit there and they will work with you to solve your problem

Dijah Jones

Hate it ! Everything about it , hidden fees , poor connections , children cartoons arent even included in the basic television line up ! Its pathetic. Money hungry ! And not even worth the money

Heavy C

I didnt think Spectrum could possibly be worse than Time Warner, but they are. Their service sucks and their equipment blows.......

Lana Thomas

Keep raising the price of their service without warning. Im looking elsewhere!

Jhona Cr

unfortunately they are becoming more and more and more expensive

Maria Robles

Only 1 teller, two long lines with no end in sight

Puto Tv

Internet way to Expensive I feel ripped off.

Robert Bright

very helpful and was polite