U-Haul Moving & Storage at Anaheim Blvd

Reviews 29

DA

David Minerd

Worst phone service ever. Do not call these guys unless you have an hour of your time to waste. They literally think its a game to waste your time. My call asking for the rate on a very specific unit, for a very specific amount of time lead to dozens of personal questions completely unrelated to a price. Why do you need my last name to give me a price? Why do you need my phone number to give me a price? Why do you need my email to give me a price? Why do you need my exactly what Im putting in the unit to give me a price? Why do you need the year make and model of my vehicle? Why do you need to know how many rooms are in my home? Any attempt to bypass a question results in the representatives refusal to assist, absolutely unbelievable! To add insult to injury, the rep was pretending to sound like a 50s style nasally operator. And I know she was rudely pretending because when I called her out for wasting my time, she mistakenly lost her fake accent upon dishing back her own rude comments. Childish, unprofessional, unhelpful.

---

A

Anonymous User

I would never go to this U-Haul again, or any other for that matter. The owner/manager needs to find himself a new manager, one who is nice to his customers and actually listens to what they have to say. This is one of the only businesses Ive been to where the employees talk rudely back to their paying customers. Their training should instill the phrase "The Customer is Always Right" into all of their employees training. According to this location, you are never really going to get the full amount of time you have requested for a rental, since in Orange County they never rent for a full day. They should post that on the website! Dont go looking to them for answers to your questions, apparently they werent taught how to communicate effectively, which left me very frustrated when money was at stake. All in all, I would suggest never going to this U-Haul; but if you have to, dont expect to leave there in a good mood.

---

KT

ktmcmilon

This is my go to Uhaul location. Ive used them for years when I lived in Orange County. But even now living in Corona, I go out of my way to do business with them in Anaheim. Its worth the drive. Their customer service is amazing, they are super helpful for last minute changes. And theyve always been helpful whenever I rent a trailer, giving me tips and advice for pulling it. They definitely always treat me respectfully and are very friendly. I always recommend them for anyone needing a uhaul!

---

WI

William Gourley

Ill never use uhaul again. they tried to rent me a tow dolly that wouldnt work with my vehicle unless I paid for the major mechanical work to make it work, which would then require major mechanical work after the move for my vehicle to work again. The manager at this location defended this policy of screwing over customers to me. Thank God Penske had what I needed. Would have lost a job 2800 miles away if I stuck with uhaul.

---

AN

Anthony Fazio

I dropped off a trailer at this location. Drop-off is easy. There are signs guiding you to one driveway and you pull up under a canopy where an attendant does a quick inspection and lets you on your way. Quick and easy. No problems.

---

JA

Jacki Rizzo

Fantastic! Friendly, professional! Showed me where we could wait in shade and cool cement for my gig while the RVs propane was being refilled! Brought me receipt cs my walking into shore!

---

AM

Amir Hussein

Customer service sucks and they always find a way to over charge u for anything i will never rent from here again losing 1 customer means u lost more than 1 cause evryone will know

---

RO

Ron

I reserved my truck on the phone and went the next day to pick my truck up. The whole process took less than 15 minutes! Friendly professional service and great pricing.

---

A

Anonymous User

I must say that I had a great experience at this store and all the people I dealt with were kind and extremely helpful. If I need another truck I know where to go.

---

AL

Ali Ahmed

Appointment set for 9am. 6 hours later no ETA and no call back. Called back in and got a receptionist who had us sit on hold and disconnected us right after.

---

MI

michellemai 23

Great customer service, Robert went above and beyond. His help is greatly appreciated. For that reason I give this location 5 stars!!!

---

OM

omar abbas

The worst manager ever they manipulating with trucks which reserved before dishonest people And v bad experience they wast my time !!!

---

VI

Victoria Corbett

Over charged twice would not credit back had to dispute charges with my bank and get a new card very unreasonable place.

---

TE

Teresa Muro

I never had a problem with them until I moved out.... But once I called the corporate office I got it all worked out!

---

MI

Michael Melvin

Was on hold for 20 minutes and no one ever came to the phone. Guess Ill take my business to United Rentals.

---

ED

Edward Lopez

Always helpful exellent customer service hit Up Robert hes youre man pefect display of a model employee

---

BE

Beau

Very helpful customer service and easy functional parking lot pick up area.

---

AD

Adriana Pacheco

Good attention to sugerencias.

---

A

Anonymous User

Great service and low cost what else can u ask for.

---

PU

punchumoufeh

The staff is always courteous and friendly.

---

JO

John Walthall

Employees need to be more friendly

---

TO

Tomas Gonzalez

Understaffed Horrible service

---

BR

Brian Dickey

Havent had a bad experience

---

SU

Susan Hibbert

Nice people, very helpful!

---

AM

Amneet Sidhu

Good customer service

---

CA

Carla Castillo

Very friendly workers

---

SI

Sindetta Steele

Great service

---

JO

Joey Bolohan

Good service

---

DA

David Freestyle Meter

Great Service

---

---

Other organizations