Pacific Hand Car Wash

1667 S Bascom Ave, Campbell, CA 95008, USA

Address:	1667 S Bascom Ave, Campbell, CA 95008, USA
Phone:	+1 408-371-6660
Site:	carwashpacific.com
Rating:	4.5
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8AM–5PM 8AM–5PM

Location

Photos 100

Reviews 5

Dominique Delgado

"0" stars - Ive come to this location a few times and never had any issues besides the typical smudges left behind on the car after it was handed back to me, which was always taken care of as soon as I brought it to the attendants attention. I came here on 8/22 in need of a car wash mainly to get bird droppings off of my car. I came here around noon and purchased the $35 dollar wash. I was told my car would be ready in 40 minutes when in fact it turned out to be a 1:45 minute wait. I waited on the bench and kept seeing the worker who was cleaning my car walk back and forth grabbing new towels and then he was out of sight. Thereafter, I waited about 6 minutes and finally got up to see what was going on as I needed to leave to go pick my daughter up from school. I asked another man who was cleaning a car if my car was completed. He said, "Yes take it". I gave him my ticket and then left. (I thought this was weird since normally they call out your car name when it was completed). As I was walking to the car from the school I noticed a bunch of white dots on the left/right front bumper/grill, there was a large white scrape near the front of the hood. My license plate frame looked really dull to. (This was about 30 minutes after I left). I decided the best thing to do was to drive back to Pacific Car Wash and address the matter. Once I got there I pulled up and I asked the attendant "What was used to wash the car?" he then said, "What is the problem". I told him what I had noticed and he got defensive and advised this was from rocks when I drive and that I needed to get it repainted. He also kept saying that my car must have been really dirty and I would not notice the white paint chippings (which completely baffles me). The attendant went and got Kevin the Manager. I addressed the matter with him and he advised the same with rocks and gravel. My car is only a few years old and I do not drive it a lot except to pick my daughter up and the occasional errands, which are in proximities of each other. Ive had cars older then this current one and Ive never experienced something like the damage from this car wash. Also I am very particular about my car and take good care of it. I wouldve noticed something ESPECIALLY this drastic and visible. For the Manager Kevin to advise that "DIRT" and "GRAVEL" can hide this is beyond words to me. He even mentioned his 2017 new car had the same exact paint chippings, (sure buddy) this is hard to believe. It is and sounds like a bunch of BS to me. As Judge Judy says "If it doesnt make sense, its not true." I could not believe what I was hearing and I knew right then and there they were not going to own up to it. The audacity of them to keep saying my car was " that dirty" which resulted in the paint breaking off into small chippings. This damage has devalued my car from their employee negligence. Once I left the Car Wash I felt like I needed to weigh my options out so I immediately went to two other Car Wash facilities and got second opinions. What they told me what potentially could have happened I can see maybe that is how it did happen. I am taking my car tomorrow to get an estimate on restoring the paint to the front of where the damage occurred. A Car Wash should give you the same car back when you drop it off to them TRUSTING that they would perform their job correctly. I was so focused on the paint chippings, when I got home I also noticed my emblem has a hairline crack in it. I will be filing a complaint with the Better Business Bureau against Kevins Family Owned Business "Pacific Car Wash" due to negligence while in their possession. This Car Wash is untrustworthy and I would not recommend to bring your car here. There are other Car Washes in the area with less wait time and exceptionally better quality control. Regrettably I learned the hard way.

Jeff Streit

I started bringing my car here recently when drought restrictions meant I could no longer hand wash my own car. I was unhappy to say the least, so I read all kinds of reviews and found this car wash sounded like one of the best. The first thing to keep in mind is its quite expensive. Expect to pay close to or around $30 for a full inside-outside car wash. That said they do a really good job here and there are no automated brushes whirling around scratching your paint. The car looks just as good if not better than if I had done it myself. Unfortunately, it takes a while. Usually a Saturday carwash will take up at least an hour of your day. The good thing is there is a good waiting area and a Starbucks across the street so its not that bad. Overall, Id really rather do it myself but this place is the next best thing to washing my own car, albeit at a much higher price.

Victor Paiz

They screwed up my rims on my truck my wheels are forged $800 a wheel I ask them if they knew how to clean and polish they told me they do. when they were done my wheels looked dull not polished any more actually my wheels looked better before they cleaned my truck I told the manager that I was not happy with the work they done on my wheels and ask him for a refund on the work they done on my wheels he said no it doesnt matter they still did the work even though they made them worse now I have to take them to a professional and have them repolish my wheels will cost me $$$$$ just because they told me they knew what they were doing in so pissed off that I trusted them with my wheels that I only had for 3 months I will persue this further

Tracy McCullough

Took my 99 Jetta to have the inside detailed and the outside washed. My windshield has a big crack in it and my clearcoat is shot, so I dont want to take it to a mechanical car wash. The guy who greeted me was very nice (as was the cashier) and told me that theyd make the inside of my car look like new. I said "Great!", while thinking that the inside of my car hadnt been cleaned since 2009. Good luck! A couple hours later I was shocked and thrilled to see that my car interior did indeed look like new! Its so wonderful that I dont want to put any of my stuff back in the car. I just want it to look this nice forever. I will definitely take my car there again!

Mike Chen

I am extremely particular about who washes my car and do everything (wash, clay, wax, polish, protective coat, interior leather care) myself so I have a good idea when it comes to washing cars. Sometimes I will even go out of my way to tell dealers not to give me complimentary washes when I get it serviced. This is the first time Ive bothered to get my car washed by someone other than me and I must admit Pacific Car Wash does a better job than me spending countless hours on my driveway tracking down every little detail. Kevin is very professional and makes sure the job is well done. There are plenty of nice cars being washed here, call me impressed!