Folsom Lake Volkswagen

Reviews 3

BR

Brian Ray

If I could give them two and a half stars, I would. At first my experience was great. When I initially looked at the car I purchased, I noticed the bumper was hanging off slightly, and they gave me a due bill to have it re-done by their Car Spa service. More on that later. Three days after purchasing the car, the sunroof broke the first time I used it. They claim to put their cars through an extensive inspection before selling them on their lot, I do not believe that was done. I think its a safe to say that if they checked the sunroof, it would have broken before I purchased the car...but Ill let you draw your own conclusions. I immediately contacted Jose, my salesperson, via text message. He stated that the sunroof was an easy fix and that they could take care of the problem when I brought the car in to have the bumper repaired per the due bill. I dropped the car off on Friday July 7th at 7:30 in the morning. At 3:30 in the afternoon I decided to call and check on the status of my vehicle. I was told that the Car Spa technician wasnt going to be able to make it there today, and that I needed to bring my vehicle in the following week. Dominic also told me that he wasnt comfortable using his technicians to repair the sunroof because they didnt know Toyotas system, but he was prepared to replace it for a cost of $6,000. I dont understand how they didnt feel comfortable repairing it, but had no problem replacing it for a largely inflated amount. That just doesnt seem right to me. So, on Friday the 7th, I was without my car all day for no reason. I work 15 miles away, so I had to get a ride to and from work because their shuttle only goes 10 miles. I understand the policy, and had no problem making the arrangements I needed to make so I could go to work. Fast forward to July 11th. I dropped my car off in the morning at the service department for the Car Spa repair. After waiting an hour, I got a ride from the shuttle to work which I appreciate because the only reason I had to bring my car in again was because of a mistake on their part. I will say that I was very satisfied with the Car Spa repair. My takeaway from my experience interacting with this dealership is that they dont do their due diligence on used vehicles and that after a deal is made, they are unwilling to stand by the word of their team members unless they are contractually obligated by a due bill. There was clearly no communication between the service and sales departments or I wouldnt have been without my car for a full day for no reason. Also, my salesperson Jose shouldnt have told me that the sunroof was an easy fix if it wasnt. I had already brought a friend of mine here to purchase a car because I genuinely felt like I was treated well before the experience with the sunroof and the absence of follow through with the service department. The way I was treated was reason enough for him to take his business across the street and purchase a vehicle from Folsom Lake Hyundai. Regarding the sunroof, I took my car to Bullet Audio Sunroofs & Leather, a sunroof repair shop recommended by the Folsom Lake Toyota Service Department. They were amazing, and quoted me $1,100 to repair the roof with a used assembly and $180 to seal the sunroof permanently. Ive opted to seal the sunroof because I cant afford to have it repaired. To conclude, I would like to say that if management reads this and reaches out to me in an attempt to make this situation right that I would gladly update my review to reflect that. I was told by Jose that they would take care of it. Management should make sure that the dealership, as a unit and team, follow through and keep their word. I also understand that scheduling conflicts occur, and wouldnt be as upset by the fact I had to bring my car in again for the Car Spa if they made the effort to cover the cost of having the sunroof sealed. If they took that step, I would recommend them to my friends and family, despite all of the hassle because that would show me they care about my experience as a customer.

RO

Roger K

Just noticed the newly opened dealer right off Highway 50 in the Folsom Automall. The dealership occupies the former home of Cal Worthingtons used car dealership. Forget the exact name. I stopped by two days ago to check out the dealership. I recently purchased a 2014 Jetta at Roseville VW and while I dont have any major issues with Roseville VW, I was open to the idea of checking out the new place as a possible service location (Roseville and Folsom are about equal distance from me) I walked into the service department in an attempt to schedule my vehicle for the 30 day courtesy check (VW covers this so it was a free inspection). To my surprise they were able to get me right in and told me it would be 30 minutes or less. The service department personnel were extremely friendly. I mentioned that I had just bought my Jetta at Roseville VW. They mentioned that they had just opened but were doing everything they could to satisfy the customer. Didnt get a hard time about not buying the VW from them and no badmouthing of the other dealer. The tech that worked on my car even came into the office to chat. He was very friendly and chatty too. I got the vibe that I could bounce all sorts of stupid questions off of him and would get honest answers (most of the techs Ive met in the past want as little to do with the customer as possible). Well the car was in and out in under 30 minutes. They even washed the thing. They were not super busy but there were multiple other service customers that came while I was there. All of them seemed to be in and out just as fast. This dealership is trying to establish its customer base and they are doing a great job so far. Friendly, fast and their sales department was very low pressure. My dad stopped by to look at cars while I was waiting. Steve, the salesperson I was chatting with, had no problem leaving me alone while I walked around with my dad looking at cars (He was not ready to buy and didnt want to deal with the sales pitch). Steve was friendly and very accommodating offering to open up any car we wanted even though he knew we were not ready to buy. He kept his distance and a positive attitude. Car dealerships are usually a place of high pressure sales and disinterested service advisors attempting to squeeze every service dollar out of you as possible. This dealership gave me the complete opposite vibe. Lets hope it stays that way. Thumbs up.

AL

Allen lion

Re think your options before you bring your car to service here. Steve Collins is misleading and a sham. also Jerry Eastman the manager is a cold person; he did not help my situation. I had a non working ignition switch on my VW. I even bought the part necessary to fix the problem. only it needed a professional touch. During this time period I was renting a car and needed my car problem fixed fast. I am young and trying to be a responsible person in society. So I called Folsom Lake Volkswagen service department to fix my problem, and Steve Collins picked up the phone. He professionally told me his name and proceeded to ask me questions about my car and answer my questions. I then brought the car over at night, and in the morning the next day Steve called me with a diagnosis and cost to fix the car. The price was $192 to fix and covered all costs. I said no problem, you have my permission to do the job. There was no mention of wrong car parts, nor of extras that I needed to buy. A few minutes pass by and he calls again this time telling me that "we had not realized how many parts we have to put in we have to charge you for new parts and labor another $325 for a total of $517." He called again the next day saying that "the part will arrive in 1 weeks and another problem came up." He said, "we cant use your ignition switch because it is broken," despite me buying it from another dealers part store. The bill ended up being $703 total after a week. from $192 to $703. at that point I was too frustrated. Fist because I thought it was going to get done right away and second because I was misled to think I did not have to brake my bank to fix my car. But I needed my car and they started working on it already, before I got the final price. I had a big bill for the rental and a bigger bill for my cars repairs. which made the raising prices very fishy and sham like. Steve Collins was not a good service corespondent. instead he is a money hound and a sham. and all Jerry Eastman did not want to help my situation. If I were looking into getting my car repaired for any reason, i would take it to Roseville Volkswagen where they are upfront and dont hide the real costs to repairing a vehicle. I had my car fixed there many times since. A little farther but worth the trip.

Other organizations