Address: | 6326 Main Ave, Orangevale, CA 95662, USA |
Phone: | +1 916-988-0279 |
Site: | autocraftservices.com |
Rating: | 4.4 |
Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed |
JA
Jason Campbell
We had a really bad experience with these guys. We took our car in thinking it was probably the CV Joint. The guy at the counter asked us if it sounded like a clicking and mouthed it. We said yes it sounds like that. He then said that was probably what it was but sometimes the sound bounces so it could be another wheel and they would check it out. We said great. My wife picks it up and they say that they were really surprised she heard anything and that the part wasnt very worn at all. She thought it was weird but she said OK and left. The next day the sound was still happening just as loud. She took it back. They diagnosed it and said it was the bearing. So my wife asked if we could get our money back from the part (the CV Joint) that didnt need to be replace. No, we could not because we "diagnosed it" and wanted that part changed. The guy was very argumentative and rude. After threatening to turn him in to the BBB he finally wound up giving a discount on changing the bearing but not the CV joint. We still paid $400 total to have a wheel bearing replaced! We will never go back!
LO
Lori Tognoni
I really like these guys. They are extremely honest and never do any more work or suggest parts that are not needed. They really helped me with my smog certification and repair and were extremely helpful when my son needed his smog and potential repair but, due to Erics kind suggestion of making sure we drove the truck around in the morning before arriving to the shop(after me sharing what was going on as sometimes its just this simple in order to pass) and said a lot of other things involving this process but, it went over my head lol. The other staff members are just as helpful and friendly(and quite funny I might add). The owner Ron is always going out of his way to accommodate customers from what I have seen and experienced. Once I was waiting on an oil change and overheard a conversation between Ron and a client that involved payment for a service and I was so impressed how kind Ron was to this gentleman in solving this customers embarrassing financial situation....I will always recommend them and continue to trust them for all my SUVs repairs and maintenance..
JA
Janet Rudnick
We have been taking our cars to Autocraft for years. We trust the work that they do and know that they are only going to recommend services our cars really need. I have been encouraging my Mom to go to them for years. She wanted to stick with a mechanic closer to her home, but had grown concerned that they werent always doing what they said they would do. Her van continued to have issues, but they always convinced her it was okay. This week my Mom switched to Autocraft and she is absolutely thrilled with her van again. They took care of every issue and brought peace of mind to my Mom and me. I had 100% confidence that Autocraft would repair my Moms van in a short time, at a fair price and would only do what was necessary to have a well running vehicle again. Thanks again Autocraft for peace of mind! The Rudnicks and Ginny B
RY
Ryan Conrad
Had to finally write a review for these guys. Ive been very happy with them. I know having older cars worked on isnt any fun to deal with but I truly trust these guys. Eric, has helped me with both my volkswagen and my dodge and been great to work with. Ive had one experience prior where my cars coolant system broke in a few spots a day before a vacation we had planned and they got our car right in and out within a reasonable price and saved us hundreds on a rental car I would have had to purchase. This time, my water pump exploded and the car was in and out just as fast as the last time. And anyone who knows small cars like this knows thats not an easy job. Nick did a fantastic job. Thanks Autocraft as well as Eric and Nick. Keep doing what you do.
KA
Kate Guest
Our family has been going to Autocraft for over 25 years. From oil changes to major repairs, they are great. We have owned Swedish cars, American cars, Japanese cars, German cars... they are all safe and well cared for here. The customer service is above and beyond. Eric even left the office to come jump start my car when my battery died! It is the kind of personal service you can rely on, and the staff feel like friends. We have moved out of Orangevale but still make the drive to Autocraft because we trust them, and know our cars will be in good hands.
HE
Heather Appleberry
I have known about AutoCraft for years, finally went today for the first time! Great service and work was done in a timely manner. Their communication on estimated timing, pricing etc was accurate as well. Office staff and owner are very personable and professional. I would recommend AutoCraft and return for additional service!
JO
john howie
At first I thought these folks where going to be good. But after not being able to find the problem and reaching my limit of 400.o they gave me back my car without telling me they did not put it back together. So after driving it for 3 days the crank shaft pulley fell off.
DO
Don Harris
THEY JUST DONT GET ANY BETTER THAN "AUTOCRAFT" ! THEY ARE HONEST, KNOWLEDGEABLE, TRUSTWORTHY, FRIENDLY, AND DID I MENTION "HONEST" ! PS AUTO SHOPS, "JUST DONT GET ANY BETTER !"--I HAVE BEEN A CUSTOMER FOR OVER 9 YEARS. DON HARRIS
JA
Jared Havican
Autocraft is now my new go-to mechanic after they were able to beat previous mechanic by almost 25% on a big job. They were also super friendly and helpful and seemed very open and honest about everything.
AA
Aaron G
This place is great! Fast, knowledgeable, and friendly. They did the timing belt and cam seals on my Tacoma and saved me a bunch of time and money.
PE
Perry Knight
I have taken my cars to these guys for service and repairs for 10+ years. I have always found them to be honest about what is needed or not needed.
VI
Vincent Wheeler
great job from this outfit, very professional and fair pricing. will be using this shop from here on out
DI
Dick Hurtz
Usually the best deal for smog in Orangevale. Ive been going there for years and will keep going back.
CO
Conscious Minds
Smog check went well. Fast. Guys there are easy going.
ST
Stacy Hart
Honest and affordable.