Firestone Complete Auto Care

18051 Sherman Way, Reseda, CA 91335, USA

Address:	18051 Sherman Way, Reseda, CA 91335, USA
Phone:	+1 818-514-8999
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 7AM–6PM 9AM–5PM

Location

Photos 25

Reviews 27

Joseph Boomwal

My wife and I have been taking our cars there for a long time. I recently noticed the price for the same service vary each time I visit there. First, I thought that might have to do with the available discounts and/or coupons at the time of the visit. But, this last week, I finally figured out that it has nothing to do with the coupons or discounts. You will be paying depending on who you talk or how much they feel they can get out of you on that day. I had been mostly dealing with Jesse in the past and I was happy. Last time, I spoke with Josh and he wanted to charge me $80 or $85 for synthetic oil change and I felt he knew that I will bring up $15 discount so it appeared he wanted me to pay full price regardless. I scheduled the appointment anyways. But, when I called other Firestone locations, the regular price was $69 with the $15 coupon bringing down the price to $55. I called back and Hector picked up. I explained the situation and the difference in price and added that I would have to cancel the appointment if they overcharge me like that, expecting he would honor the fair price. To my surprise, he simply said fine. So much for customer service! He sounded like he couldnt care less. So I am going to honor his wish and not spend a single freaking dime at this facility anymore.

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Rude staff! The service manager lady has no class and no communication skills. Very rude in person and over the phone. Kept threatening to get our vehicle towed if it was not picked up before 5pm (after paying for a inspection one day earlier). We let them know prior to work beginning that we would not be able to pick it up the vehicle for 2 days because we were going out of town. Ended up wasting half my day trying to find a friend to pick up the vehicle for me and ruined our vacation.

Rob Pecor

Female manager has no customer service skills. She does not care about the customer at all. Ive stopped going here about a year ago. Every time I would take a car in, they would charge me $100 automatically to read my OBD2 codes, even though no lights were on, or anything wrong. Meineke is a few miles away, and under new management. Very classy. DO NOT go to this Firestone. I would hope other locations may be better.

Cho Cho

These guys are dishonest! Avoid dealing with them! They will try to up-sell for anything that you come in to do. They will try to rip you off as much as they can . Be careful, if you go in for something simple they will find things to add and work hard to convince you your car is going to fall apart .It was very unpleasant experience.

danica belic

DEAR new friends, Alexa and Rudy, thank you for your great help fixing my car and .Help w my finances.This was the first time w/ out my kids help. I HOPE THIS WILL RESONATE W/ new customers. /you gave me time i am senior so it is more trilling to recieve me w smile./ thank you sincererly D B HONESTY IS RARE today thanks

Avery Chism

Wow! Fastest service ever, granted I called in a head of time to see how many customers they had there already. With that being said, these guy were fast, had great customer service, Im a sucker for smiling faces and everyone who works here definitely has one! Thank you so much for the great service guys!

Jon Fuller

Not very satisfied with this location, they make you hunt for deals off their website. The location near the Northridge mall is a bit out of the way for me but they have far superior customer service and help with pricing if any discounts apply.

Christopher Dickerson

Though they provide good service for the most part. They are all understaffed and have to use what tools are available to them. Which makes the wait long and tiresome. Better than the one in northridge.

Dan Dan

They might be ok with tires, i dont know?..... but i wouldnt let them touch anything else like ...brakes ! I wud give them 2 stars despite their lack of knowledge... but theyre cocky and have attitude.

William George

They usually have good deals on tires, and the quotes are better than if you go to a dealership, as for the xtra services, they are just suggestions...they dont force you to do the job with them.

Andy Mars

Excellent service. Mechanics with integrity is a rarity. This place is managed and run especially well thanks to Arturo. More community minded than local independent shops.

Silvia mejia

After getting several over-prices estimates for tires, I was surprised that Firestone beat all of them without having to negotiate...Great Service provided by Alexa!

Simone Rae

Avoid this place! The manager said they could not work on my car because is was built before 2010. She said they cant do diagnostics on cars built before 2010!

loussi soultanian

That is not true about all these negative comments. I have been taking both of my cars here for over 10 years. They are honest. And dilligent

Cee Li

Jesse and Jaime took the time and finally discovered what was wrong with the brake system on my 2014 Chevrolet Malibu. Thanks Guys!

Eugene Eugenio

Always took care of my jetta since we move here in the valley 9 yes ago. Friendly managers and great mechanics

Elena Guzman

Yes the cashier Alexa has an attitude they need to get someone else or send her to management clases .....

W Baluch

Amazing location, amazing staff, they just need to hire more people.

Manuel Guerrero

Pésimo servicio