Pep Boys Auto Parts & Service

Address:	7340 Reseda Blvd, Reseda, CA 91335, USA
Phone:	+1 818-708-7002
Site:	storelocator.pepboys.com
Rating:	3.4
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 91

Reviews 4

Pixelz Pusher

I brought my 2002 Honda Accord for a service estimate on July 3rd for a coolant leak about 9am in the morning. After dropping off my car in the morning, I received a call from the service manager on duty at around 12pm and was told it was a water pump leak and it had to be replaced. I was promised that if I decided to do the work right away, the car would be back to me that same day. I said I had to think about it as it was $900. One hour later, I called back and said to proceed, water pump and timing belt replacement. Because of that one hour delay, I was told the work may not be completed same day. Not a problem as I could get the car Saturday morning. Sure enough, the car was not ready that Friday. I call Saturday morning and the original service manager that took my car in and gave me the estimate is not at work. I spoke with someone else. Didnt get any of their names but Im sure the service managers know which car I brought in. That service manager on duty Saturday said work was not complete and I couldnt pick it up yet. He didnt know why but said his mechanic would work on it right away. He told me it would be later that day I could get the car. I said I wouldnt be able to pick it up until Sunday morning and he said fine. I call Sunday morning and spoke to the original service manager. This is the same one who promised me the car would be ready Friday same day if I committed right away to the job and then again Saturday after I delayed the work by one hour. He said the car was not ready and in fact the job was delayed because a part was not in stock. Because of this, the car wouldnt be ready until Monday. So after promising me my car would be ready Friday, I dont get the car until Monday. On top of that, I wasnt given a clear breakdown of the estimate. I was told by the original service manager on Friday it was for the water pump and timing belt. When I get a breakdown on Monday, I was charged for a thermostat replacement, $200, and two gallons of coolant at $20 a gallon, $7 more than full retail in your store?! Give me a break. My Honda radiator doesnt take 2 gallons of coolant even bone dry and why would I pay $7 more through your service department? It only takes one gallon. And you do work on my car I didnt authorize?! Due to my dissatisfaction, the service manager I spoke to on Monday removed one gallon of the coolant but I still paid for the thermostat replacement, work I didnt know was being done. Thats $200 extra I paid without having a say in whether or not I wanted the work done. I came back to Pep Boys because I wanted to give the store another shot. The parts manager offered me free service on something and I took him up on it. I had a stuck bolt removed from one of my brake calipers. Because of that, I came back. Now, after spending $1100 for "terrible" service, I can take my car to a dealership, pay them the same money, and have the same bad service. Thanks for nothing.

Salalfa Alfaro

A very disappointed costumer not planning to ever go to Pep Boys anymore. Cashier Carla was very rude to me by refusing to give me my merchandise that was already paid for just because I did not have the receipt with me , she could find some other way to find my special order, but she wanted to punished me by refusing to look me up in the computer through out custumers record , telephone number or even through the invoice or special order invoice number instead, I have to go home bringing back with me the receip and still cashier Carla refuse to give my merchandise to me instead she started to threaten me with words, she asked me to step a side while she took care of other custumers leaving me for about 15 minutes waiting for my merchandise, moment that I decided to ask for the manager and then she asked me in a very demanding way and full of attitude,"If I wanted the merchandise Yes or No" three times , without listening to my demand that I wanted to speak to the manager. Seven minutes went by ,and Eddy showed up ,I explained to him what just happen and he told me cashier Carla was one of his best and that he felt sorry for the inconvinience , moment that I took advantage to tell him,she did not have costumer service and that I was not coming back , She told me we dont want you back right in front of the manager Eddy did nothing to call her atention. I gave them a star because I was force to do it in order for me to place this post.

John R.

Had a very bad experience. Took my car for an alignment around 6:30 8/30/14 and was told it would be 10 minutes before my car went in. Long story short my car didnt go in until around 7 which is when they close. So I was told I had to leave it over night and that it will be done 8/31/14 by 10am because they left it on the lift and was the 1st car they were going to do. The next day I figure I just drive to pep boys to pick up my car. My car was not done and parked outside. I waited until 11:30 at which point I was tired of waiting asked for my keys and left. lost 4hours of my life I will never get back. I would appreciate if they just told me the true and gave me the time it was actually going to be ready. I was also told my car needs tires. I asked the representative how did he know because no one took a look at my car. He said they can tell just by walking by. Talk about trying to sell you something you dont need. My tires are 80% good. It was simple for the night before as soon as I got there to let me know that the car was not going to get done until the next day. They could also have told me that car was going to get done in the afternoon. I run a service company and this is not the way. Im never going to pep boys for anything, there are more options with better honest service. Look somewhere else before going to pep boys also ask when it will be done for sure.

Manuel Valencia

Came in to have my pulley system inspected because of squeaking. Ended up fixing the problem at least as of now, but I would of appreciated for them to notify me first. Gave me an amount of 118 to pay, charging me 40 for a belt that is actually 21.99. Looking over the original quote I do see some disturbing things, that possibly an average car owner may not, and my knowledge provided for a more fairer pricing and service, with this the Cashier Eddy was understanding and patient and helpful as well and I purchased the belt for 17.99 taking advantage of the online promotion and also was given a discount for the labor service as well. I would like to give Johnathan good praises for assisting me as well. The mechanic who did the work Austin is honest and knowledgeable of what he is doing and took the time to show me what was wrong, along with other concerns might car has, and even contacted me when he need more information for his better understanding which I appreciate. Overall instead of paying 120 I only paid 73 for a headache I was having that I couldnt fix myself and which is a far much cheaper price than a dealer was trying to charge just for a diagnostic which was around 120 as well. I am satisfied with help, patience, and understanding I receive. With that being said... the more you know, the less you will be ripped off.