Pep Boys Auto Parts & Service

1231 San Fernando Rd, San Fernando, CA 91340, USA

Address:	1231 San Fernando Rd, San Fernando, CA 91340, USA
Phone:	+1 818-898-1491
Site:	storelocator.pepboys.com
Rating:	3.4
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 98

Reviews 9

Ricardo Alvarez

Worse pep boys shop ever!!!. I went there because the ac of my car doesnt work correctly and they fixed it 1 month and half ago, the blower they installed it doesnt work as the one from factory, and it takes about a 10 minutes for the air to star coming out cold, I called and complained about it, they said they did the job and nothing they can do about it, I said ok and I didnt dispute any charges with my bank, 2 days ago the ac of my car stared to act weird hot air come out sometimes and sometimes it work fine,I toke my car back to get it check as I still have warranty, I left my car for a day and the next day they call me and said that nothing was wrong with my ac, and that I can pick up my car so I went there and I was upset that they dont keep there promise or warranty , so the guy takes me to the cashier and tell me that I own him 50 dollars for inspection and I was like what you didnt tell me,he said that they did an inspection at the moment I said Im not paying for that (we all know that they were trying to rip me off as by the state of California they have to give me a work order or written estimate and I have to sign it, but nobody told me of any charges. More because Im bringing it for warranty, at this point i will never stop at this store and I will tell you that this is the worse pep boys store in the valley , dont lost your time and go somewhere else or another pep boys store.

Carlos M. Alvarez Jr

Well the service i had is good but its a team effort here. The service counter rep i dont want to mention names keep it as a total review. He was so cool and helped me out really well broke down the steps what is going to be done. Hats off on that side. So i was leaving and i needed some stuff for my others cars i was going to do the brakes on 2 cars now i was alredy going to spend money for 2 cars and i tolds the parts counter guy i was working on 2 cars. Told him what i needed and he started on the computer and he kept asking me what i needed (i know when someone is new this guy wasnt new) i looked at him and told again brake pads for 2 cars front and back brakes. Ok he starts with it was not recommended to replace them at the same time. What i said there bad i worked at a shop i know when brakes are bad. So i just left went back to the service counter and said do the people that work the counter work on cars. He said no i said thank god i told him what happened he was like what. You are the customer if you want something get it. I know i said. Well lets just say i didnt go back to this location ever. Sorry to say the service counter was good but over all not a good store. To bad a few apples spoil the batch.

Anonymous User

My dad keeps sending me here to replace my brakes because of this lifetime warranty deal. My brakes have been squealing after 4-5 months after service for about 4 services. The same guy with a perpetual stink eye always does the job. I always expect a 6-7 hour wait (Weekends, first one there. Perhaps weekdays provide faster service) and get back a 6-7 hour wait. All the manager does is socialize with the guy servicing my brake, and whenever i confront him he replies "Were working on it". I usually walk around for a few hours, and when i come back I stare at my car for a couple more hours. I hassled the manager a few times during those hours, and received the same reply "hes working on it". Half hour later, the guy waltzes back in and places the wheels back on. Ive been waiting a few hours just to get the wheels back on.... Great! This has happened to me for the past 3 services, hopefully it doesnt happen to you. Why do i come back to this pepboys? Apparently its not networked with other pepboys and warranties are only valid at the place it was serviced.

Anthony Loya

A horribly run shop. DO NOT come here for your car repairs. I came here once to have my brakes looked at. Told me it would be over $600 for a 2005 Toyota Highlander. I said no to that price. Manager said if I wanted to leave they would have to tow me (legally). They were not bad enough for me to come there. I had no choice but use their scam of a tow service ($50 to go 2 miles). Shame on Pep Boys in San Fernando. Never come here. Just look at their Yelp reviews too. Your odds of getting decent service here will be low. Dont take a chance. Edit. Theyre begging their past customers on here to fix their reviews on Google. Every bad review on here has a reply from a rep at Pep Boys. Shame on Pep Boys in San Fernando.

Rose DiFonso

I made an appointment to get an oil change yesterday at 9 AM. I get there and they told me it would be a 30 - 45 minute wait. I asked the guy what was the point of making an appointment if I have to wait. He just looked at me and couldnt give me an answer. I can understand if I need to wait 10 - 15 minutes but not 30 - 45 minutes when I made an appointment. I was not going to wait 30 - 45 minutes so I left. This was not the 1st time that this has happened. I will never go back to Pep-Boys!

Wzystko Cokham

A Shorter-Man with Beard, Latino who wears overalls is VERY Knowledgeable with the enormous inventory of parts and accessory parts. I would rate him an Expert in the field of knowing What and Where you need for your Truck/Car! I have no exp. with their Service, but I did notice it was busy. I would Be Mindful and cautious with Specific Engine Repairs. Servicing the vehicle under preventative maintenance for tires, shocks, and oil changes is Pep Boys favor.

Meirav Haber

I had just gotten a flat tire, AAA came and put on my spare told me my tire can be patched. Went to Just Tires where I have a basic warranty on my tires for repair and they pretty much lied to my face and said it cant be fixed, $120 for a tire replacement. So I went over to Pep Boys, and they took a look and said it could be plugged and would be fine. $20. I was given a very honest opinion and good service by a mechanic there named Troy. Ask for him.

MEZC MODZ

Es un lugar de ladrones ,fui por el reembolso de el gas del aire acondicionado y me pidieron mi número de teléfono y me dijeron q no estaba registrado ,son unos ladrones es mil veces mejor autozone

Justin Chavarri

I drive for uber, and the service paid for by uber, are treated like a pain in the ass. Been here 3 times for oil changes, each time waiting greater than 2 hours. Just tires up the street, does it in 15 minutes every time. Aside from the 3 times Ive actually gotten service; Ive been here many other times, only to be turned away, and asked to try back tomorrow. If it wasnt down the street from me, I would never come back.