Public Storage

28111 Kelly Johnson Pkwy, Valencia, CA 91355, USA

Address:	28111 Kelly Johnson Pkwy, Valencia, CA 91355, USA
Phone:	+1 661-704-3004
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 15

Reviews 12

S Hofmann

I had a confirmed reservation and and appointment for an rv spot. I spoke with the store rep the day before to confirm my reservation and do I need to leave a deposit, credit card she said no its not needed, she said we will see you tomorrow. The morning of my reservation I picked up my rv and drove it to the storage facility. As I was checking in the representative told me she rented my confirmed reservation spot out last night to a walk-in customer and there wasnt anything else available. She said she did a courtesy check of the other local public storage locations, nothing was available and there wasnt nothing else she could do. I asked why how can you rent out a space that was reserved, she it was a walkin. I asked "so having a reservation dosent mean anything". She said it was a walking. So I then asked why couldnt you have called me to let me know that you rented my spot out so I wouldnt have brought out my rv. No answer. I asked for the manager, she gave me the regional managers number and of course they are only there Monday thru Friday. So I left a msg for her to call me back. We will see. I looked at the disclaimers and policies on their website nothing specific. So Im out an rv space now I have to find another location that is close by.

Amber H.

I was really nervous about renting a storage unit because ive never had to rent one before and I was concerned about the cost as well as it being in a safe location and the cleanliness of the unit. Im very happy with this location and the manager AUSTIN!!! He guided me through the whole process which was QUICK and painless! He answered all my questions and made sure I got the unit that was best for me. He gave me a tour and told me tips on how I could get my things in the quickest and easiest way. I appreciated it all! He was very friendly, caring, and professional! Ask for him and he will take care of you. Im thankful I do not have to worry now and can tell others my experience if they too find themselves in the same situation!:) P.s. The unit is very clean and well lit!

sean deveritch

You can spend all the money in the world on facilities and equipment to make a great facility/business but the most important investment that this place has made yet was the hiring of Joann. I was uncertain of what I really needed and Joann really took the time to make sure I saw all my options and felt good about what I eventually decided on. I certainly appreciated the laughs and time we spent talking today. Would recommend this facility for many reasons starting with Joann , Location, New buildings, and the fact that they stay open till 9:00pm which was a problem at some of the locations I reviewed online. I need access after work so this just works. Thanks again ! Sean

Pia Cooper

We have used this storage facility for over 3 years and have never had a bad experience. The original manager we me Frinny was amazing, Jay was awesome too and the newest Joanne is great also! She helped me get the light replaced in our unit the day I reported it and Rafael, the facilities manager was friendly, kind and so helpful! My only complaint is that public storage is very expensive compared to other storage options in Santa Clarita and our rent just went up; but as far as cleanliness, customer service and presentation of the facility...definitely 5 stars all the way!

SEAN SASSOON

Loki (manager) and the team are fantastic. Ive used public storage all over the U.S. and have never been taken care of so well than at this location. The team is always friendly, greet you with a smile, and deliver unmatched customer service. While I have only been a customer for a few months, Im sad that I wont be able to continue doing business with them as I am moving back to the East Coast. But seriously, if you want great customer service, a clean & safe storage location, and a team that genuinely cares about you and your belongings, this is the best place you can go.

Gary Watt

Ive never rented a public storage unit before but needed one to store some boxes during the remodel of our garage. The desk person gave me some size choices and said they had plenty available. I asked how much per month and was told (And I Swear)...."We cant tell you because the price changes daily". I replied that I couldnt very well rent a space unless I knew how much it was going to cost. She responded that she was sorry it was just company policy not to quote prices. REALLY!?!!? Guess they dont need the business. Oh well, moving on.

auction orrill

This Public Storage is awesome!! They are very professional and friendly at the same time not to mention the place is always well maintained. I have dealt with Joanne and David and in every single exchange I have left very satisfied and happy. They have the best customer service. They returned and answered any and all my concerns. Lets put it this way when I call they take care of me, whether I forgot my code or anything they have me covered which in my business is very helpful. . Thanks Joanne and David!

brian orcutt

I have never placed any of my personal property in a storage unit before. I was very apprehensive about it. After discussing my fears with A.J and Krystal I felt completely comfortable. They walked we through the process and showed me their security features at the facility. They assisted me in explaining the policys and completing the required paperwork. The facility was very clean in the office and inside my storage unit. Thank you again AJ and Krystal!

Tanya Curtis

We had a situation and Noki and her team went above and beyound to help me, my husband was in the hospita at the time , so it was up to me and i am in a medical boot, my storage had to be moved and they really came thoough for me! I would highly recommend that facility to all my friends and family!!! Really!!! I am going to bring them a pie from Marie Calenders!!! And Joann Too! Awsome!!! Sincerely Tanya Curtis Law Offices of C. Ray Carlson

Michele Yaworski

First time getting a storage unit and the customer service was not what I expected from a storage place, they were all great. Even over the phone Jose and Jay had all the answers ready. When I got there I worked with Jay, and he was very helpful telling me how a storage unit worked and what they offered including boxes and wrapping for glass items. Great customer service, I know I will like it.

Douglas C

Joann and Lydia were great. I had a large item to store and they measured the space to insure that item would fit. During the resent fire they let me know that the facility was save and the fire department was there for protection. I will be back next year to store the item again. Overall the facility was clean and I had great access. Keep up the good work.

Katie Walter

I have never had such an easy and helpful experience. Lisette helped me out from beginning to end, and she was nothing but kind and helpful. She took her time to walk through all the details and codes with me, so that on moving day, everything went extremely well. I got a great and fair rate as well. Everything is very clean and organized.