Public Storage

Address:	9823 Mangano Ln, Parker, CO 80134, USA
Phone:	+1 720-608-6946
Site:	publicstorage.com
Rating:	4.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 14

Reviews 9

April Marquez

By far the worst storage rental experience ever! We rented 2 units from them for over a year, one for my Father and one for ourselves. First, they did not want to honor their promotional price of the first month for a dollar so we had to put one in our company name and one in my Fathers name. Then, they charged us more for the second unit which was smaller. After renting the units they hounded us for several days to come back to their facility to sign paperwork they neglected to have us sign. Every time we tried to gain access to the facility it was not plowed. The facilities are run down and often times the doors are completely iced in. The isles are so narrow you have to reverse anything smaller than a compact car just to get out because they refuse to open up the access gates. Jennifer is literally the rudest customer service person I have encountered in many years. And when we ask for a manager to call us back we were told the Manager is too busy and we can call her if we have any problems. Now they have charged us half a months additional rent because we left the lock that we were forced to purchase on the unit after our move out. Absolutely save yourself.....the worst storage in Parker, and the most expensive! We have had really good luck at virtually ever other storage unit we have used in Parker.....all I can say is save yourself from the misery of these people. You dont have to take my word for it, just observe the facility before you rent from them.

Sheryl Israel

I was VERY impressed by the service I received from Jennifer! When I first started looking at storage units, she gave me all of the information I needed to know. Jennifer showed me a couple of units so I could compare sizes. She then explained to me about the lock, insurance, and billing. When I was ready to rent a unit, unfortunately there were none the size I needed available. Jennifer put me on a list to notify me. I accidentally came across a larger unit for very little cost difference and immediately placed it on hold (a very nice feature Public Storage provides). Immediately I received a call asking when I would like to see the unit. It was perfect! Jennifer suggested I wait a couple of days to rent it since I already had a hold on it to see if there would be a special on it and there was! I originally planned on renting long-term. However, my circumstances changed and I went in to tell Jennifer I would be moving out of my unit after only a couple of months of storage. She was so gracious! I had put a move out date online, but when she informed me that I would not be able to have the time prorated, she changed my move out date to the end of the month since I had to pay for it anyway. Jennifer did everything she could to make my storage rental experience as pleasant as possible! I totally recommend this facility, and particularly dealing with Jennifer!

CJ Schulz

While the storage facility is clean and well managed, they have no incentives for long term customers. They keep raising our rent $30 to $40 every year. We use this facility to warehouse our inventory for our on-line business, and have 5 storage units, none of which are at the same rate. Also, once you are a customer, you are no longer eligible for the 1st month for $1 deals like anyone else coming off the street would get. WHAT A RIP OFF FOR LONG TERM CUSTOMERS! They are extremely slow in doing repairs, especially for lighting issues, which can make it difficult to see into your unit. We finally moved out of one unit to another unit so we could cure the lack of lighting issue we had, and to lower our expenses by $37.00 a month. The new unit was purportedly the same size as the unit we moved out of, however, it actually is 8" narrower due to the inside of the new unit has support posts on both sides, each measuring 4". This makes it difficult to maneuver large items on the shelving units we use to store the inventory. With all of that being said, I appreciate the knowledgeable and helpful employees that they have working in the office.

Tony

Today I visited the Public Storage in Parker, CO to exchanged boxes and buy different ones. Bryce who was the attendant on board was very nice, friendly and helpful. I misplaced my receipt to exchange the boxes for another one I needed. Bryce researched manually to find it, and in the computer. I told him it was Okay that Id eat the boxes. He said no, that he was here to help me. Walla! He found the receipt did the exchange, and helped find appropriate boxes for me. Bryce did not have to go out of his way as much as he did. But he did! he went far beyond any service I have ever received in my life! He is a great young man, a big asset to Public Storage, and gives by far the best customer service I have ever received! And I am 67 years old and have never been treated this great. Go Bryce! Great job.

Andrew Schroer

I just signed up for my unit, and I have to say the help I have received so far has been top notch! I was helped by Jennifer earlier when pricing and selecting a storage company, and again when I arrived for my paperwork. She is organized and very helpful. She explained items thoroughly and any areas that may have had a difference, she pointed out and took time to make it clear. I selected this location mainly on her helpful and friendly attitude during my selection process, and the contract signing helped confirm that view. If the service continues at that level, I am sure I will have continued good feedback. Thank you everyone so far!

Mary McIlvain

I rented a unit here and Jennifer was incredible. She was very friendly and helpful. I wasnt having the best day to start off, but she made everything so easy and stress free. I even got an amazing discount on my 1st months rent. The facility is one of the cleanest I have seen, and I have been shopping around at a lot of places. I would highly recommend Jennifer and this Parker property to anyone looking into storage. Could not be happier with my experience here!

Shelly Manning

Jennifer was an excellent representative from the time I called, rented my unit, went in and unloaded my rental truck! She explained all that my move entailed in a succinct and comprehensible manner and was very pleasant. She made sure I understood all the details and made sure I knew how to get through the gates, into the building, my storage unit and back out through the gates. Great knowledge of how customer service should be. Kudos for Jennifer!

Laura Pascavis

I am writing this review specifically regarding your employee Jennifer. I visited this site, more than once (like 10 times!), to buy boxes and supplies for our move. Every time I went in, Jennifer was the person helping me. Each visit she was helpful, pleasant and friendly. I really cant say enough how fortunate your company is for having such a quality employee like Jennifer. Awesome customer service! She deserves your praise. Well Done!

Rhythm Rampage

Jennifer made the whole experience fast and so easy! She is wonderful. I was in my unit within two minutes. The units have very high ceilings, clean and a cool locking system. I am so glad I went to Public Storage. This made my move a breeze. Plus the unit is super secure. Appreciate it Jennifer! I keep going and buying moving supplies and its just a real pleasant experience. If you want relaxed, smooth, and efficient - go here!