Meineke Car Care Center

Reviews 3

KA

Katie Francour

0 stars for sure!! This is a rather long story but the conclusion is: Save yourself stress and money and DO NOT go here, ever. Actually, don’t ever go to a Meineke in general. Corporate is just as bad as the store was in our case. So if you have an issue at the store level, don’t count on corporate helping or fixing the problem. We got our brakes done at Meineke and about a month later they started making an awful loud grinding noise. It took us bringing the car to their shop 4 times to try and fix it before we gave up with them. It’s a brake job – there isn’t much to it. The last time when it was still happening and we called to bring it in, they said they were too busy for the day and we’d have to wait until Monday (it was Saturday). At this point it had been too many times of taking off work to bring the car in and we’d gone too long where we couldn’t use the car. So we wanted the problem solved. We took our car to Mike Shaw Subaru off 104th for a 2nd opinion. We drove it there without calling, they were super busy on a Saturday, and they still managed to squeeze us in to take a look at the car. The service manager went out of his way to come and address us – he said the brake job was horrible and one of the worst he had seen in his ~20 years of doing this. The front calipers were replaced when they didn’t need to be (usually calipers last the lifetime of a car; Meineke charged us for replacing them), the brake rotors were not resurfaced (Meineke told us they were and charged us for this), and the parts that were used were very bad quality. Subaru told us the car was not safe to drive with the brakes the way they were. We immediately called corporate at Meineke. At this point, we didn’t, and don’t trust Meineke to touch our car. They obviously don’t know what they’re doing. Corporate took days to get back to us, and even then it was a goose chase to talk to someone who could help. Finally, after several, several calls and fighting with them, we were in touch with the district manager for Meineke, Perry. Perry was a little more reasonable to talk with than the others we were in contact with, but still, absolutely absurd to us what happened next. All we were asking for was to get refunded our money so we could have Subaru fix our brakes, or for them to pay for Subaru to fix them. Sounds reasonable, right? We had been to Meineke 4 times and the brakes were still making a completely awful noise. Perry wouldn’t do either. He wanted us to bring our car back to Meineke. We didn’t trust them and weren’t going to do that. So we settled on Perry meeting us at Subaru to look at the car all together. We met with Perry and the Subaru service manager, and finally Perry agreed to pay Subaru to fix our brakes. Subaru did a phenomenal, quick job on getting our brakes fixed. We experienced by FAR the worst customer service ever from Meineke at all levels (store, manager, corporate, etc.). We went an entire month without my car, and wasted SO SO much of our time. We still ended up paying more than we should have for a brake job since Meineke replaced our calipers when they didn’t need to be. I am completely baffled that Meineke can still be open and running with how they do business. Absolutely terrible.

AN

Andy Broadworth

A business is only as good as its employees and it just takes one bad employee to ruin a businesss reputation. This location has a rough one in as a manager. I was originally very impressed with Aaron who provided excellent customer service. My truck had been in a minor accident that impacted the alignment. Aaron worked on the truck with short notice. He centered the steering wheel, but said they couldnt do the alignment because the tie rods were too warn. He also diagnosed that the accident had impacted the steering gear box. I went ahead and replaced all of the parts myself over the weekend and then brought the truck back to Meineke BECAUSE of the customer service. They quickly pointed out that there was still a bit of play in the system and they attributed it to the re-manufactured gear box, but they WERE able to do the alignment. When I checked out, Aaron informed me of the 30 day warranty on the alignment and said to "feel free to bring it back for any re-alignment work in the next 30 days." Great so far - and I would have given a positive review to this point. When I returned the old gearbox to the parts store I asked them about the play. They agreed that it was not right and gave me another replacement. So, I had to replace the gear box AGAIN. I hurried to do that again to take advantage of the warranty on the alignment and replaced the box without touching any of the tie rod adjustments in hopes that the alignment work would be minimal. The next morning, I took the truck back to Meineke when the doors opened. On this day, there was a different manager on duty. After first hassling about when he could get it done, he printed out an estimate at full price. When I asked about the warranty (since it had just been aligned in this shop 2 days prior), he said that since I had replaced a part that it was no longer under warranty. I told him that his guys had actually pointed out that the part was a problem, but still went ahead with the alignment. He then called Aaron and questioned whether what I was saying was true. Apparently, the person on the phone confirmed what I sad, because then the in store manager said "Well, dont do that anymore." He then came back and told me that he would align the truck but that "this is not how it normally works." After then watching him go out into the shop and make another phone call where he seemed upset, I decided that I would take the truck somewhere else. I took it up the road, had an alignment done and it was less than a degree out on the toe, and only required minor adjustments. It had been over ten years since I had visited a Meineke, and I am SURE that I have made my last visit. Customer service IS important, and although a few of the guys there get it, it doesnt seem to be a corporate requirement, and this manager has driven my business away - and Ill be telling all my friends.

DA

david reese

I was very happy with the service I received. I was a little hesitant with some of the bad reviews, but I am firm believer now that James (the store manager) and his crew are truly caring about the well being of their customers, and here is why: - When I received the diagnosis I wasnt sure if I wanted the work performed, I know nothing about car repair so I asked if I could call my father for advice, James was very understanding and told me to take my time while talking with my father. I really appreciated this and did not feel pressured at all into paying for the service. - They didnt have a part needed for my vehicle repair, so they called a facility in Aurora and had it specially delivered the same day, in the middle of rush hour. - While waiting for the part, I asked James if he had any recommendations for how to clean the headlights on my car, since they were really fogged up, like a big haze had been smeared on them. He gave me some great recommendations and also ways I could apply the compound and what not. It wasnt more than a half hour later that James had me come out to look at my car, and low and behold, my headlights were PERFECTLY CLEAR!! I was floored. It was like I had received an early Christmas present, from a car care center none the less. He also gave me what was left of his headlight cleaner solution. He did not charge me for this or the headlight repair and basically did it out of the kindness of his heart. - While waiting in the lobby while they worked on my car, two men came in saying they noticed a weird noise coming from their engine. They said they were traveling and just wanted someone to look at it. One of the engineers took a look, told them what was wrong, I didnt hear the details but I did hear him say he wouldnt charge them, so I thought that was really cool of him. - Also while waiting I got to know James a little bit. He asked what I was doing for Christmas and I told him I was just going to have Christmas with my family at my parents house. He talked about how he was excited that his daughter is visiting for Christmas and that he is going to be taking some vacation time to take a road trip with her. It was nice that he took the time to actually get to know me as a person and not just another customer. If customer care and service was an Olympic sport, this place would get a gold medal. You will be treated with respect. The repair service was excellent and my vehicle is running flawlessly. Take your vehicle to this place for repair, even if it is just in principle of taking it to a trustworthy, customer focused car care shop. You will not be disappointed.

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