Public Storage

Address:	6 Summit Pl, Branford, CT 06405, USA
Phone:	+1 203-646-8254
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 11

Reviews 7

Seth Cormier

I recently decided I would like to put my motorcycle in storage for the remainder of the winter. I had never purchased storage so this was something new to me. I did some research and found that Public Storage had the most reasonable price for the unit size I desired. I reserved the unit online Friday night and was contacted by Renae the fallowing day. Renae was very helpful, explaining to me all the information regarding pricing and available unit sizes should the size I reserved not be large enough to fit my motorcycle. On Sunday I rode my motorcycle to the location and was greeted by Renae in the office. I was going to have to physically attempt to fit my motorcycle in the unit I reserved to be sure it would fit (should it not fit Renae had already given me all of the necessary information/pricing for the next size up unit available, I was kept very informed throughout the entire process which was comforting as this was my first time renting storage). Renae brought me out back to show me the unit I had reserved and I began attempting to fit my bike. Fortunately there was enough room in my originally reserved unit and my baby is now happily stored out of the harsh winter weather. Overall I was quite pleased that all went as smoothly as it did and the customer service quality was beyond my expectations. I can only assume that my bike will remain safe and secure for the duration of its stay however I am quite confident as the property security seemed to be on par and there seems to be care taken by the employee(s) to ensure customers units remain secure. I also liked that you have to buy your own lock (either from them for an additional charge or your own as long as it is an approved style) which you take with you at the end of your storage period. I liked this as I dont have to worry about anyone having a copy of the key that accesses my unit. I will be leaving a fallow-up review in a few months or so when I pick my bike back up to inform potential customers of my outcome and overall experience. Hopefully my baby will be just as pretty as when I left her :) Im sure she will be just fine.

Good Deals

I was looking for a storage facility close to my home. I placed a reservation online for Cubesmart in Branford and even though all went well online, once there in person, it was one inconvenience after another. Not only was a disappointed and cancelled reservation but it was the best thing that ever happened that day. I immediately went back home searching online for the next closest storage facility when I came upon Public Storage in Branford. Again, I placed reservation online and not only was the online process easy and quick but once in person, I couldnt believe the excellent customer service provided by Renae. I have always dealt with both, bad and good customer service but this was beyond good. Renae was very friendly, understanding, patient, and provided the best customer service I have ever encountered in my life. The check in was fast, accurate, and I am indeed a happy camper here. I highly recommend this storage facility and Renae is the best. They say everything happens for a reason and now I see why it didnt work out with Cubesmart. Public Storage is the best and way to go. Renae, keep up the great work! ~Maria

Lauren Constantino

I want to start off by saying I have had the BEST experience with the people..the atmosphere... The prices... And the most important part the customer service was AMAZING! manager Nell and Renae were absolutely the most helpful people I have came across in a very long time. They went over and beyond to help me. They would walk with me to my unit to make sure I knew exactly where it was and showed me how to use all the codes Etc. They honestly feel more like family lol! I just want to let everyone know that the Branford Public Storage on Summit place in Branford is THE store to go to. I HIGHLY recommend this business. Thanks girls for making my experience and still making it so EASY and CONVENIENT everyday for me, I couldnt have asked for a better place to store my very important items. Its a wonderful feeling knowing I see a smile on their faces everyday to know they love their job and do whatever it takes to make the customer absolutely satisfied. Thanks a million times!!!! - Lauren Constantino

Ingrid Mary Barthelemy Catalina

Great Staff: Renee and Nell very friendly and smiling all the time!!! Customer service with genuine smiles... I needed a storage unit when I moved from Meriden to Morris Cove so I visited Public Storage before my move. Nell, who was very friendly and knowledgeable, showed me a unit and offered suggestions on moving supplies. She told me about the special move in...I love that there is a light inside the unit which is unlike most places I have seen. I rented the unit and have been there since keeping my extra stuff that couldnt fit. When the Sandy storm hit I was so grateful that I had my unit to put my belongings in when I moved out of New Haven. Since renting, I have had wonderful experiences with Renee and Nell/. They call to remind me my rent is due and are so sweet. I love them both. They make renting very pleasant.

Charles Bailow

i went to Branford Public Storage on this past Saturday I have never used storage before and have heard horror stories about storing. However I must say the two women working Renae and Nell put me at ease I wont be storing until the end of the summer but now I know where I will be storing without a doubt with Renae and Nell in Branford they went over everything with me from showing me the space I will need they sell locks right there and they explained the insurance. They sent me home with everything I will need when I want to store and it is very very clean there I had been to 2 other storage companies and I felt like they didnt really care. These to ladies listened to me and took all my fears of storage away. Nell and Renae I will be seeing you in the Fall to store thanks again for being so helpful and kind Charlie

christian algarin

Ive been a first time customer of Public Storage since the beginning of April and am not only satisfied and comfortable but happy to be doing business with them. Prices are reasonable and 1st months specials are great. Both, reservations online and check in process in person are fast and accurate. The best part of doing business with Public Storage at this location is the excellent customer service that Renae provides. She is very understanding, patient, accurate, friendly, and very knowledgeable. Not only is this storage facility a great place but with Renae in their team, I see a lot of success and more and more customers each and every day. I feel so comfortable and happy here that I highly recommend this facility for all your storage needs. Last but not least, thank you, Renae. You are the best! :)

Kendra Hartford

Every time I walk in, no matter who I see behind that counter there is always a happy smiling face eager to help! I actually love this one employee I see a lot, Renae. She is great! I always get a smile and a ligament, "how are you?" She shows she really cares and really wants to do everything she can to make paying every month easy and now that Im getting ready to move and empty it she is always clear and sweet with the way they do payment and leaving at the end or beginning of the month. And personally she is a great person. See I work at the Dressbarn here in Branford and she is a avid customer so we connect there as well and she is just a great person, I know Nell, the manager picked a great employee. Props Nell!! And thanks for the great service Renae!