Public Storage

440 Tolland Turnpike, Manchester, CT 06042, USA

Address:	440 Tolland Turnpike, Manchester, CT 06042, USA
Phone:	+1 860-281-2844
Site:	publicstorage.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 33

Reviews 11

Josh Perron

+1 Star Because the Units are great, and Connecticut has a nice dry-moderate climate for non-climate controlled but indoor storage. Weve had our stuff in storage for 3 years now here and it appears to be doing okay. We did carefully cover everything in plastic for extra protection from moisture/leaks. I did however notice when I most recently checked on my unit, that I left a pocket knife in the storage unit during the move and it actually had rust stains on it (high quality knife as well [benchmade] that was sealed with tuff glide) so its very likely that the units have significant moisture/leakage issues. So if you do move in here COVER YOUR STUFF WITH PLASTIC!! -4 Stars Because Public storage as a company are thieves and are not registed with the BBB to handle customer complaints (because when you call customer support they simply dont care as long as your paying them). They systematically raise the prices every year by 10%. I started out paying ~100 (per month without promotions) and now Im paying 150 a month without promotions. They claim their reasons are realestate prices, and cost increases, which is pure BS considering these units have virtually zero maintenance cost especially without climate control. This company should be avoided at all cost, and should be under investigation in my opinion for foul play. Why would you raise prices on good customers to force them out, only to receive less money per month from new customers(that you plan on systematically price gauging in the future)? Just bad non-sustainable business practice. it seems almost as if, their business model is to rip off the customer. Also when you call customer support your requests fall upon def ears because they know that usually when you have stuff in storage your not able to always easily remove it, so they take advantage of it and continuously jack your prices up. Your really better off selling all your stuff than letting these fools take advantage of you. For the price they will eventually raise you to, you should go with a climate controlled competitor (plenty of better choices nearby). The Data of their price raises on me: Payment/Billing History: April - May 2011 Deposits (2 payments): 48.01 and 47.25 May 2011 - July 2011 (2 Full payments): 94.50 August 2011 - April 2012 (10 Payments) : 110.10 May 2012 - March 2013 (11 payments): 120.73 April 2013 - April 2014: 134.56 Latest Price Increase April 2014: 143.06 All payments paid ontime, not a single missed or late payment. In percentage: 51.3% increase since May 2011 30% increase since August 2011 @Public Storage, if your interested in fixing things with me have somone from Corporate call me, you have my contact info, and Ive tried to contact you a few times regarding this exact issue. Otherwise it is unethical and immoral to raise your loyal ontime paying customers rates by at least 10% PER YEAR. Cant wait to get my stuff off your property.

Chris Geaski

I have had an account here for awhile now. The onsite staff is very nice. However there are frequent occasions when the security gate is not working so it is just left open. During the winter when we had a series of heavy snow storms I could not get to my unit because the snow was pushed up in front of it. I took pictures. Also, I was under the impression that the units had secure doors on them. I had stored all of my items, locked the door securely, had not been back for a period of time, opened up the door to discover that my items were full of dirt and dust. I took pictures of how the items looked when I opened the door. I tried contacting the corporate office and no one ever got back to me. The onsite staff is very nice. However that is little comfort when you have dirty items stored at a facility that is not always secure. I would love it if someone would get back to me; replace or fix the door to my unit.

chriis gir

i was very pleased with the service i got today from desire even though i am not moving till late august she showed me a few units and was very informative and accommodating after showing me the units we went back inside the office she gave me brochures and advised me to call or look online for specials since rates change daily. she also informed me that deanna was the property manager and is present more then she is just incase i had any further questions or concerns. this location is extremely well kept and staff is energetic and very helpful i will definitely be seeing this location in august

Chris Rakoczy

While interactions with storage unit staff are generally infrequent, every time I have done so here, theyve been very friendly, courteous, prompt, and professional. The physical property is easy to get around and very well maintained - better than other properties I have had storage at in the past. Its location has been very convenient for us and weve been able to get in and out nearly any time we want with a simple PIN access code. I would definitely return here or recommend others here for long term storage needs.

John Russell

My experience with Public Storage in Manchester CT. was exceptional. The manager Deanna is really dedicated to making sure all her customers are well taken care of. She goes beyond her call of duty to make you feel comfortable with leaving your belongings in the Manchester facility. She is always pleasant and always greets you with a smile. If it wasnt for her superior customer service skills, I would have went to Cube Smart...

Joseph Wood

I was impressed from the first interaction I had with the manager of the office. She was polite, helpful, and efficient. I stored my car for the winter season. Every interaction I had with the manger was positive helpful and friendly. One got the impression that she couldnt do enough to assist you. I will definitely use Public Storage next year, mainly due to the site manager!!

EQuaranta

i like living close to a storage unit. I have easy access to things I dont want in my house. But the unit is always freezing in the winter and hot as ever in the summer. sometimes it makes it difficult to clean it out or to go in and grab a few items. Pam and DeAnna are very nice courteous and make paying my bill easy. great conversation , really good employees.

Dawn Margelot

On behalf of John Little I am submitting this review. As a longstanding customer with public storage, I have found Pam to be very helpful in finding me a better temporary rental obligation with the facility, this being done on her own accord. Public Storage should have more employees with her kind of pleasant and caring traits.

Ty Roye

There are a million choices for any his or service these days. So having great customer service makes or breaks a company. as this place is out of my way a lil bit, but well with it. The site manager was very helpful and had an amazing and friendly personality. Id recommend to friends. Its worth it spending your money here.

Face book

The worst experience of my life wouldnt let me slide for one day I hate the storage place not even for one day one day The next day I got my check and the guy said I dont care I deal with this all the time everyone thats talking about they had the best experience their employers are writing the reviews

Burak B

That girl, Deanna, I dont know what they are paying her, but I am pretty sure it is not enough, she is running around all day, all the while trying to maintain a front store and take care of huge storage buildings and the incoming people. she is also very helpful and respectful towards her customers.