Charter Communications

Reviews 4

LI

Lisa Frislie

...if there would have been an option to select "Less than Poor" or "Worse than the Worst" -- thats what I would have chosen! I work for a mid-size company in Washington State. We had enlisted Charter to complete the build-out for our business as well as contracted them to handle all of our needs (internet, phones, cable). I feel very strongly that the people running Charter have NO regard for the customers they have. I dont know if they figure that because they are huge conglomerate that losing businesses contracts here or there doesnt effect them, but Ive made it my personal mission to ensure everyone knows how horrific their service is. Our beautiful facility was built at the beginning of 2012. Because of the location being remote (yet, very up and coming) our options were limited to who we could enlist for internet and phone service. Charter was part of the build-out from the beginning, installing all of their cables, hardware, etc. Being a fitness facility one would think they would take into account the load that we would need to support both wireless and desktop internet capabilities. Apparently not. The structure they put us in resulted in our network crashing every other day (literally) and spending a fortune on tech support (that is non Charter) AS WELL AS our regular billings from them that, lets just say, is a small fortune per month. The killer part is we are paying for their screw ups. We are paying thousands of dollars for the buildout (that DOESNT function properly) as well as for service that is less than the crappiest service anyone could possibly even imagine! Calling them NEVER helps. You might as well get an on-site tech because supposedly its "...never their problem...everything looks good on their end...you just need to restart your router...". Then they say thell send someone out who ultimately just looks at the system and says "...well, looks like YOUR equipment isnt working...but I cant tell you why it isnt..." which just puts us in a continuous downward spiral. There are a million other complaints I have but frankly dont have the time to write it all. My main concern was that people inquiring about Charter Communications should know that if we had it our way, we would have preferred soup cans connected by strings versus them. Honestly, whether youre using it for residential or commercial -- DO NOT USE THEIR SERVICES OR SIGN A CONTRACT. YOU WILL DO NOTHING BUT REGRET THE DECISION. I hope I was able to make a difference in someones life by making it easier! Even if you are in a remote location, pay the money to get a hot spot but PLEASE PLEASE PLEASE PLEASE dont help this company by given them a single dime of your hard earned money!

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NI

Nita Drakatos

I firmly believe that customer service is the most important barometer a business can use to measure satisfaction. As a customer of Charter Communications for the past 15 years, I must describe me experience yesterday. It was an eye opener. My husband asked me to return an unused cable box that we no longer need. I drove to the facility at 9 Commerce Rd, Newtown, CT at 10 am Saturday, March 7, 2015. Upon entering the building, I saw three customer service attendants at their stations. An elderly gentleman was being served in the middle station. The woman on the right appeared to be on the phone attending a telephone customer. The woman on left cubicle was looking at her computer screen and did not acknowledge me when I entered the room. Other than the elderly man already being served, I was the only other person in the service area. I quietly waited about 2-3 minutes but the representative in the left station did not look up. Then I moved closer to her window to establish eye contact. She looked at me and said, “What do you need?”. She did not ask, “How may I help you?” or any of the other polite expressions typically used in the in these situations. I explained that I was returning the box. She asked me if “What is wrong with it,” assuming that it was defective. I responded that I was unaware of any problem with the box, that I was simply returning it because my husband asked me to do him a favor. She scanned the device and printed out a slip for me to sign, which she placed before me. There was no pen to sign, so I motioned that I needed a pen. She slapped a pen down on the counter. I signed the slip and returned to slip and pen back to her said thank you and left. I am very disappointed in the disrespectful manner in which I was treated. A company’s customers are very important. I was not complaining. All I wanted to do was return Charter back its property. I was not even discontinuing service. It makes no sense to me why good, honest, paying customers should be treated so poorly. This event made a significant impression on me and I hope that you will teach your customer -facing employees to be courteous.

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TO

Tony G.

I WISH there was a zero star option! Worst. Experience. Ever. Woman had literally no personality and talked to me like Im an idiot. But you know what? I could handle that. Its the fact that she new absolutely NOTHING about her job and she couldnt care less that I am a paying subscriber and that I have questions. I asked her what a certain piece of equipment is that she said I "need to have". She said "I have no idea what it is." (a box of some sort with connections) I asked what does it do? How do I install it? What do I do with it? She said "honestly I dont know They make me give these out." Really? They just make you give out random hardware?? She said I will need to schedule an appointment with a tech to come out and install it if I "cant figure it out". So I get home to install everything and the phone number provided (that I needed to call to activate) was for COX Communications!! I kid you not. You cant make this stuff up. I called anyway and the guy on the phone actually laughed out loud. He actually apologized that I have to deal with Charters incompetence. So I am now sitting here staring at a blank screen with NO TV service at all after a full day of trying to figure this out. And I am paying, literally, hundreds of dollars a month for this aggravation! It really begs the question, "whats wrong with me?" Like I am the problem. Welp, since I have no TV service due to Charters total incompetence, and thus cant watch the shows I normally would right now, I figured Id use my time wisely and write this review. Charter, you need to get it together over there. Seriously. All others, STAY AWAY!!!

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JO

Joel Easley

Dealing with Charter is an exercise in frustration. The tech failed to setup my gigantic, out-dated boxes properly and I had no sound. Tech support was unable to help so I had to find the solution in a five-year old forum for these "new" boxes. When I needed to add new service I was told I needed a four-digit security code on a paper bill - which they hadnt sent me yet! A company that supposedly peddles technology requires a stupid piece of paper to add new services. Im surprised I dont need to send a certified letter to watch an On-Demand movie. My new home is just outside a U-verse service area and I cant wait till they expand their reach so I can dump Charter. I wish I could give negative stars. Thank you Charter for providing the crappiest channel offerings at the highest price possible (half of what I got from U-verse for less money). Thank you for giving me a cable box with technology so old it tells the rest of my electronics to get off its lawn. And finally, thank you for having such mind-numbingly stupid customer service policies it requires the USPS to get involved for additional service.

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