Public Storage

76 Captain Neville Dr, Waterbury, CT 06705, USA

Address:	76 Captain Neville Dr, Waterbury, CT 06705, USA
Phone:	+1 203-490-6743
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 17

Reviews 7

Ligaya Miller

I very seldom write reviews but my experience with the Public Storage on Captain Neville Drive in Watertown, CT and its manager Greg warrants sharing with anyone who is considering using this site as a storage location. The circumstances surrounding my need for the space was such that it would have been impossible to get to the facility, complete the paperwork and move in my sons items before the gates closed. Greg not only exhausted every possible solution, but he spoke with his manager to help figure out a way for me to be able to secure and move into a unit that same evening though I was traveling across country. He did this over a span of hours as I traveled from airport to airport. In the end, Greg came up with a way for me to secure my unit and get me moved in but it was at a great personal inconvenience for him. He refused a tip to buy his fiancé dinner or flowers. I offered this since the inconvenience was at the cost of him being away from his fiancé on a Friday evening. When I asked what I could do to thank him for going so far out of the way to help me, he simply asked me to pay it forward and show kindness to a stranger that could really use it. His act of kindness saved us from what would have been a negative cascading effect on our college tour plans that started the next morning in another state. I am so grateful for people like Greg who understand the impact of one act of kindness and generosity. I will pay it forward over and over. Incidentally, the unit was clean, the premises were clean and secure, and every detail about the rental agreement was covered thoroughly. Despite the fact that there were many steps involved in going over the contract, he didnt rush through it and made sure I understood and accepted each term. I would definitely recommend this property to anyone looking for storage in the area.

Raymond Calloway

I have rented from the Waterbury location since late September 2005 and very seldom visit my rental unit with the last visit possibly being some time early in 2008. Yesterday (12/18/2013) I actually had an occasion to go to the Waterbury location to move some items into the rental unit and found I didnt have a key for the lock on the unit. Initially the location office didnt have a way to cut the lock off of the unit and I was left with a car full of stuff and no way to unload it. I am visiting in but do not live in the region around Waterbury and not being able to move the items into my storage unit was beyond frustrating and unacceptable. My frustration led me to do the modern thing, take to Twitter, and I voiced my unhappiness. Almost immediately I had a reply from Public Storage asking for account and situation details. I e-mailed PS and within a couple of hours I was contacted by a representative telling me that the Waterbury locations district manager would contact me the next morning to get me access to my storage unit. Very true to their word I received a phone call from Doug, the district manager. He apologized for my inconvenience and he told me that later in the early afternoon he personally would cut the rogue lock off of my storage unit and shovel the snow away from the front of the unit. This is truly above and beyond. When I returned to Waterbury I was greeted by the young lady who is the locations manager. She also apologized and offered her assistance. All in all, what started out as a very frustrating situation turned into the true definition of customer service and my gratitude goes out to Doug, the district manager, and the staff at the Waterbury location. Thank you Folks.

Paris Jefferson

This was my first time looking for a storage unit to store furniture from my one bedroom apartment. I googled storage places and this one popped up so on good faith and great reviews I decided to try this one out. I cant say enough great things about this place and management. Greg the store manager who helped me and my boyfriend was phenomenal. Hes very knowledgeable about the process of storing and offered us some great tips. Although, add-ons were suggested I didnt feel pressured to buy additional things and he allowed me ample time to read throughly through the contract before signing. We bonded over silly jokes, life advice, and the wonderful news of him having a baby boy. He compliments public storage well and Ill be sure to suggest this place to other potential movers. Thanks Greg and good luck!!!!

Rosemary Soler-Martinez

I looked up storages online an came across public storage. The website was easy and I saved like 50% off the store just by reserving online, which was one of the best parts. Made an appointment to go in and do all the paperwork and see the storage a few days later. Went in and the guy working is very nice and efficient, went over everything with me verbally showed me the unit and then we went to sign the papers and it was all set. He also gave me some good tips about keeping my furniture in good condition so overall I am beyond pleased with the storage and Im glad that I found them online. He let me know how much my storage would be monthly when was the due date even told me to put a reminder in my phone so I would know went to pay and went to cancel. I would recommend them to anyone!

Vincent Parrillo

I have rented storage from this location before - Sarah was great and helped me get a drive up space quickly and a lock for my stuff. However I was driving a 26 foot u-haul - not used to that size - and the roads in the space were blocked with snow and hard to pass and go around - and at my final exit there were employee cars parked near the exit so customers could not exit easily. I hit Gregs hubcap slightly and there was a big scene that held me up time wise etc and the employee Greg reacted as if I rammed his car and totaled it instead of scratching a hubcap. Anyway cops were called etc etc etc which was unnecessary. - Solution = they need to get a space out of the way for employee cars and make sure there are signs telling customers how to exit properly with big u-haul trucks

Ann Davignon

I started renting at Public Storage over 4 years ago with the intention of renting for a couple of months since they had a promotion of $1 for first month. Since I first started I found it very convenient with easy access that I just never left. The location is clean, has great hours, a light is available if needed in the storage area, and most important there is always a pleasant staff. Payment arrangements are so easy and convenient as I have payment arrangements taken out monthly automatically so I dont have to worry about running down there and making payments in person. I have no complaints and no suggestions for improvements. A satisfied customer and that is why Im still there. Good job Public Storage.

Lawrence Baker

Price is really good and I like how close the unit is to the highway. The staff there were very helpful and I never felt like they were trying to pressure me to make more expensive choices at any point. The unit I got was clean and it was easy to drive the moving truck up to. The only thing I took a point off for is that some of the units, including mine, seem to sit low on the property and water pools very easily around it in large, deep puddles. Also the overall area is very damp in any but the driest times so I recommend getting those dehumidifier buckets if you have anything that needs to stay dry in the unit because it is a damp area.