Public Storage

168 Bull Hill Ln, West Haven, CT 06516, USA

Address:	168 Bull Hill Ln, West Haven, CT 06516, USA
Phone:	+1 203-285-3278
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 7

Justin Martone

tl;dr : Lies, rudeness, inconvienence. They are happy to take your money in exchange for minimum rude service, then refuse to give your money back. Horrible. 0 stars. Everything is horrible. Ive never seen more horrible company besides tyson. 1. They advertise $1 first month rent, I got charged over $210.00 for a 10 foot space. 2. They forced me to buy a lock from them or no space, even though I had one 3. You are locked out, non negotiable at 9pm which is extremely early seeing that I leave work at 7pm. 4. If you are moving things in and it passes 9pm, guess what now youre trapped inside. Even the stairs have pin codes that disable after 9pm. What are these people thinking? 5. If you leave your storage door open moving things in and it passes 9PM theres nothing you can do to close it. they tell you get up before the place opens to close the door. Insane. 6. No refunds allowed under any circumstance. Are you out of your mind you never head of customer service, or you are blinded by the sheer amount of cash being thrown at you by helpless people. 7. Everyone is rude and useless. Corporate can do absolutely nothing for you, and the district manager loves to tell people its their fault and that they are useless because of "Policy". 8. Theres only 3 carts to move your things. So this means you have to carry everything about 500 feet to your storage unit if there are other people using them. There should be at least MINIMUM 20 carts and dollys, for the premium im paying for this space. 9. Elevators are a huge hassle you press the request button, put stuff in, leave the elevator, put in the pin code before the elevator shuts the door on you then you have to push the request button again and hope the same door that your stuff is in opens, then push the pin code in quickly, hope that it works, (no confirmation beep or display), enter the elevator again, press and hold the floor you need to go to until it beeps, if you just push it the light turns off and nothing happens and start all over again. I find it easier to block the door sensor so it does not close on you. ITS ALMOST 2017 BUT THE TECH HERE IS STUCK IN THE 70S OR 80S I will tell everyone I know and see to COMPLETELY AVOID THIS COMPANY! I can imagine this boss there ignoring everyone and all the duties, and just sitting on a big bag of cash counting it with a big evil grin.

Rahil Rojiani

Ive used this location of Public Storage on two different occasions, and both experiences were absolutely phenomenal. Stephanie and Diana have been so wonderful both times, over and above what should be expected of any employee. Ever. This second time, I was moving from another state and got caught in miserable traffic on my way to West Haven. I pushed our scheduled 3pm meet time (for access, forms, etc) to their closing time at 5pm, which they were more than willing to do. An hour later I explained that even that would be impossible and would have to cancel, though I was quite ruffled because of significant time constraints on my end that demanded I finished unloading my stuff that day. They were SO accommodating.... Given my situation, the two of them actually gave me their contact info and said to call when I reached into town, and one of them would come to work from where they lived nearby, just to get me set up that evening! They were incredibly patient and understanding, smiling and joking all the while. Really saved me that day, I cant thank them enough.

Delores Michael

I travel about 60 miles from White Plains, NY to this storage facility because I love the service and the professional attitudes of Diana and Stephanie. They both have been helpful to me.. I always get a call when it is close to my payment deadline. The really great thing about this is...the call is just a friendly reminder from two very nice and warm people. I especially feel comfortable on the phone with Diana. She has handled numerous issues for me. I remember the time when I was having problems with making an online payment. She resolved the issue immediately. I was able to make my payment on time and avoid a late fee. I also like that Diana and Stephanie are patient and do not rush me off the phone even though they are busy. They are always willing to give as much information as possible. The other reasons why I will continue to remain at this facility are because the place is very clean and well-lit. I feel safe at this particular location and I like the security measures that are in place.

Megan Dansby

I have never posted a Google review before, but Kims 5-star service at this Public Storage location made me more than willing to review. She was very friendly, patient, and knowledgeable, which was obvious as she easily answered my long list of questions. She also gave me the special and showed me the perfect storage locker to hold all of my belongings. The facility is very clean, well lit, and under substantial surveillance. As Kim was ringing me out, there was a problem with the reservation entry only a few minutes before closing. Kim diligently resolved the issue without any complaints, graciously staying more than 15 minutes after closing to ensure everything was correct. I cannot say enough about Kims demonstrated loyalty to customers and the company. I emphatically recommend her and the Public Storage location at Bull Hill Lane! --Megan

Brian Dorsi

This facility is managed very professionally and with a great attention to detail. The property management team, Diana and Stephanie, are extremely customer focused and go out of their way to ensure that each customer experience is handled pleasantly and thoroughly. The rules and regulations are clearly explained in advance and every effort has been made to assist me in fulfilling my storage needs. The site security is well maintained and I therefore have a very high comfort level in the safety of my belongings. As well, the property is very well maintained, ensuring that my stored materials will continue to remain in great condition. Overall, I rate my customer experience with this particular Public Storage facility as excellent and truly appreciate the assistance which Diana and Stephanie have provided me. Best wishes - Lawrence Root

Benjamin Blakney

Dianas professionalism made the entire experience of my storage rental for nine months not only easy but pleasant. I did not expect to have such a smooth business transaction from start to finish, without a hitch or even an inconvenience. The Public Storage website, payment method options, etc, were also great parts of my good experience. But above and beyond this, Dianas tremendously personable manner made interacting with her a true delight. Naturally, a home-loss and sudden need for a storage unit is not a pleasant adventure, but lucky for me the "Diana factor" turned the mood of the whole thing around considerably. She was the spoonful of sugar that makes the medicine go down! :) Thank you!

Theresa Long

The service offered at this Public Service was amazing. Recalling how helpful the folks had been a year ago when my daughter needed to store her student belongs last summer, we decided to stop by and see if they had a shipping box that we could use to send a disassembled table back home. Kim helped us find just the right size box, allowing us to bring in all the table parts and pack the box right there in the lobby space. The shipping company had said that we would need to ship the parts in two separate boxes, but with Kims help, we were able to fit everything in one box and save on shipping. We so appreciated the assistance she provided.