RCN of Washington, DC

5756 Georgia Ave NW, Washington, DC 20011, USA

Address:	5756 Georgia Ave NW, Washington, DC 20011, USA
Phone:	+1 800-746-4726
Site:	rcn.com
Rating:	3.2
Working:	9AM–5PM Closed 9AM–5PM Closed 9AM–5PM Closed Closed

Location

Photos 9

Reviews 9

McKay Elliott

This it the absolute worst customer service experience possible. There were several incorrect "erroneous" charges assessed to our account over the span of three years, including double billing. It was extremely arduous to work through with inept customer service respresentatives. Upon cancelling the service to switch to a more competent provider, RCN claimed that I had in my possession equipment that had been replaced by their own technicians and not properly logged as returned. They were able to see that this equipment was now active on their network by other current customers, but refused to remove the entire charge of the purchase of the equipment from my account. While I tried to resolve this, it was then sent to collection agency (without my knowledge and while I was attempting to reconcile the account). Ive essentially been given the option to pay in full for equipment that RCN acknowledges is currently being used by other current customers or have them destroy my credit. The entire experience was truly disgusting and I would strongly, strongly discourage anyone from considering their poor service along with their repulsive customer service.

David Markman

I was a customer for almost two years and only received the internet speeds I was paying for about half of that time. I paid for 25mbps and for the first year received 2-5mbps when directly connected via Ethernet cable. 7 different technicians came to try and resolve the problem but 6 were all unsuccessful and the 7th was only able to get it to increase to 12-15mbps. On top of all that, nearly every bill Ive received from RCN over the past 8 months has been wrong and required me to spend 45 minutes on the phone to reach a person who could/would resolve the issue. Fighting to pay an accurate bill for a service Im not even receiving?! What is this a joke? RCNs internet service and accuracy in billing are appalling, but unfortunately they are the only provider available in my building, otherwise I would have ditched them a long timer ago. I have spoken to numerous "managers" and had several "head technicians" come out to my apartment. None of them offered any satisfactory solutions and two even said that the speeds I was receiving (2-5mbps) was within spec. Plain ridiculous. Thankfully, Im finally able to move and have useable internet.

Anonymous User

All cable companies are out to screw you. But RCN does it best! Is your internet down? Just give em a call and theyll be sure to tell you its not their fault. Oh, but they wont answer outside of business hours, so if you actually work and/or do something else with your days, youre out of luck, mostly. When they do answer, its always a rather abrupt, mostly rude, Indian call-center clerk who gives you a fake American name and can only sometimes help, and mostly makes you feel angry and/or stupid. Best part? They wire through a different part of your house (front vs. back, at least in my neighborhood) than all the other cable companies, so if you hate them and want to try someone else, but your house is wired for RCN, youd have to do a complete rewiring job. Oh, theyve got you by the cajones, alright. But I still pay em $200 a month for phone, cable, and internet, because I have no - repeat, no - alternatives. Woe is me! (And really, Im not the "woe-is-me-conpiracy-theory-protectionist" type.)

Leland Bryant

I have had Erols>RCN for probably 20 years and do not want to change, the world has my email address and I have never changed it. Support has always been personable and complete ...UNTIL NOW!!!!! I have had spotty or no email for two months. I call ,and they kindly fix it, "should work fine now" only to have me hang up and not have complete service, again. This last call the woman was rude enough to argue with me and agreed that I should go somewhere else. I have time to find a way move all those addresses? These guys use ldfif and everyone else uses something else. Out of 900+ addresses, 68 transfer. And to the smart guy that says "its easy, all you gotta do is......" It aint and it dont. RCN sucks. Please prove to me that you dont! Do I dare try one more call or just pull the plug on a bad deal?

Hugh Brooks

The worst. Absolute worst. Worst customer service, always trying to stiff you with extra charges. Even just getting to a human on their "customer service" is a waste of time and takes forever. Its a loop of frustration and madness. How anyone can get away with being so terrible in 2015 is beyond me. Upgrade your tech and service. Seriously. Ive now lost more than 4 hours of my life to these people, its not worth it, get another service provider is at all can. The nonsense and frustration Ive had to deal with makes my eye twitch. And it still isnt resolved after ALL the time on the phone. Theyll "call you back in a few business days to follow up. FML. As soon as I get this sorted Im cancelling my service and going to someone else.

Diane Azais

Bad cable company. They will overcharge you and add stuff to your bill without letting you know, ultimately doubling the amount you pay in 2 years. They also disregard their customers instructions if it can get them more money. Their clerks will tell you everything is in your contract - its not. The detail of what you pay is especially not in your bill. It is a complete black box made to screw you and their clerks will grossly lie about it. Their service has interruptions, sometimes very long ones in my neighborhood, Gaithersburg MD. Needless to say I went with a different company (and am still waiting on my refund from RCN). They do not deserve more customers but a BBB investigation and class action suit.

Christopher R.

It may not be fiber directly to your house, but it is a fiber rich network to the neighborhood nodes that handily beats Comcast and gives FiOS a run for their money. The channel lineup is great, packages are better organized and priced, Internet is fast, and the best thing is the TiVo cable box. We got the Roamio and the menus are fast, Netflix runs great, HBOGo is available, and you can DOWNLOAD DVRd shows to your iPhone or Android phone. Thats right, save your minutes and download shows directly to your phone. Customer service is 300% better than FiOS and Comcast. Quick, USA based considerate problem solving customer reps are available 24/7. I highly recommend RCN. You wont be disappointed.

Erin McDevitt

Only been a customer for two months and in that time, it has gone from bad to worse. Our first month was supposed to be waived after a miscommunication with the rep for DC; he is absolutely awful - will not answer calls and I dont know if he just doesnt talk to the main office but getting in touch with him is like pulling teeth. Our internet has been spotty and goes down often, and customer service has been no help and has been very accusing towards myself and my roommate that its our fault that there was no waived fee on our account. Hands down the worst service I have received. My roommate and I will pay for our last month but then we will be switching to another service.

Dwight Callaway

The best customer service of any cable company. Their service reps. are able to handle technical issues for cable, phone, internet as well as billing and changes to service. You call one person and that person can take care of all your needs. When I downgraded our cable service the representative went through my entire package to help me get rid of channels that I didnt use, saving me lots of $$$. Its great to work with a company that holds your interests greater than their own profits. RCN operates from a solid business model that is focused on the needs of the customer. Because of that, I am sure that they will continue to grow by sustaining a loyal customer base.