Verizon FIOS Store

299 Copley Pl, Gaithersburg, MD 20878, USA

Address:	299 Copley Pl, Gaithersburg, MD 20878, USA
Phone:	+1 301-926-2200
Site:	verizon.com
Rating:	2.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–4PM Closed

Location

Photos 1

Reviews 14

Jenny Pena

The worse experience. I came by to return a cable box and I was told to call verizon first otherwise they would not take the box. I had returned boxes in the past with no problem. I sat there to call since the assistant said it wouldnt take me long. WRONG. I was on hold with verizon for 20 minutes just to cancel that cable box. Meanwhile, the assistant in the store was browsing his cellphone. Then he took care of other customers while I was still on the phone. Once I finished the process over the phone, another customer walked into the store to return his cable box as well. I adviced him to call verizon(if he hadnt yet done it) to cancel his cable box service, WHICH HE HAD NOT DONE and claimed he neverhad to call customer service. Well, they finally took my cable box after being in the store for over 40 minutes, BUT the customer who had to return his cable box only took him 2 minutes returning his box and walked away. I am so disappointed with Verizon and its customer service. I called back customer service and I was told they could not do anything about it. I didnt even get an apology. Once my contract is over I wont be a customer with Verizon ever. I wish I could give -5 stars. Why is real customer service gone???

Rongyue Wang

I brought several lines to this store. But after more than one years of patient waiting, I was told that the promised shipping fee of 4 new phones of my friends was denied by the store manager. What!! They told me to ship these phones to my friends and promised to credit me back. I would never come back to this store again.

Todd Fish

This place is a rip off. They offer FiOS home internet and TV. They charge large amounts of money to install it and then they never show up to install it... They technicians never do their job properly and they lie about their equipments capability.

Calculated Decisions

Buyer beware! They have the absolute worst customer service, are completely overpriced and make absolutely zero effort to help you as a customer. Inept as a business, reporting to the better business bureau.

Michael Echeverria

I came here on June 12, 2017 to pick up four cable boxes and a Wi-Fi router, after requesting a transfer offer on the phone, and I traded in my old equipment and received my new equipment in return.

Simran Bawa

I was able to trade in my old iPhone6 and get a new iPhone7 plus. Abdul was very helpful in answering all my questions and getting me the best deal. Great customer service! Highly recommend!

petra hunt

3 people working there, but only one was helping out customers. When I handed back my equipment, the guy just tossed it into a box behind him. Not very professional.

Josselyn Pineda

This store literally the worst. They offer Fios, once you agree to buying it they give you the equipment to take home but they never show up to install it.!!!!!!!

Alina Cruz

Excellent customer service. I solved my tablet problem in seconds. Very knowledgeable the worker there. Gave me some tips to solve my issues with the tablet.

SALIM BALALA

After paying $170 every month Verizon will still charge for watching old episodes of your favorite shows. This is a big rip off.Verizon are the worst.

Srilesh Rajagopalan

Great store with not so caring staff. They are in their own world and just dont seems to be interested in customers.

Jovan Smallwood

Thanks to Cash for assisting the phone rep to fet me my router after it did not ship.

Jason Wesley

Abdid was amazing . Very informative and Paitent, will come back l •

Adam Harness

Best cable company I have ever had.