Sears Auto Center

9565 W Atlantic Blvd, Coral Springs, FL 33071, USA

Address:	9565 W Atlantic Blvd, Coral Springs, FL 33071, USA
Phone:	+1 954-345-1328
Site:	searsauto.com
Rating:	2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–5PM

Location

Photos 11

Reviews 6

Joseph Noren

Normally I use this location because of convenience for how close it is to my house. The wait times are long, and if you ever drop your car off after 1pm plan on getting turned away or leaving overnight. Recently I called prior to arriving at this location to see if they would have enough time to install four brand new tires I had bought online for my Buick LaCrosse. They said sure, as long as I can get there before 3pm. I arrived at 215pm. A tech, that Ive never seen before by the name of "NOS," walked out to my vehicle and asked me what brought me in today. I explained I called and wanted to put the new tires on my car, I already had an alignment contract through Sears that I wanted to utilize as well as balancing the tires. He proceeded to tell me that they were busy and wouldnt have time today. I explained I had called 10mins prior and was told differently. He said, "I guess you didnt hear me, were busy today and dont have time. Youre going to have to come back." I immediately was upset because I already was there after being told to come in. I asked if there was someone else I could speak to. He, NOS, said, "youre speaking to him!" I said well youre not treating me fairly, Im not a new customer and have utilized this locations services before and have never dealt with someone this rude. He proceeded to say, "you have a bad attitude sir!" He also then said that this location would not be able to accommodate me because I had aftermarket rims on the car. I explained again that maybe he wasnt listening, that I have been here many times before with this vehicle and had similar work done including an alignment with these rims. It was never a problem before. He immediately interrupted me and said, "sir, we dont have time, we dont have the equipment to provide the service and I said were not doing it, so thats it!" I was in total shock of how he was talking to me. I explained to him that I will take all my future business elsewhere and he better watch the way he talks to people because next time someone may not be as patient as me and come out the car to give you a good old ass whooping, which is exactly what this tough guy needed. I literally went 0.2mi down the street to Tire Plus. Exact opposite, said no problem, they closed at 4 pm and said they are busy, but have No problem getting the job done same day! This place needs new management! And this is coming from someone that owns, manages and runs not one, but two of my own companies. I would never treat a customer the way he represented Sears. The sad part, nothing will probably be done from this review, but I am always a believer of reviews. And if this helps one person, then its worth it.

Mauricio Torres

DO NOT GO HERE. VERY DISHONEST. I got a groupon for a routine oil change, when i got there the guy told me that apart from the groupon i had to pay extra because my car supposedly required more oil than what the groupon covered. I was charged almost $40 more which i was fine with because my car requires synthetic and its a lexus is250. 2 hours later i pick up my car and everything seemed fine. The next couple days i noticed a slight vibration in the car that was not there before so i took my car to the lexus dealership to get an inspection. The lexus dealership informed me that whoever did my oil change overfilled it and whenever i turned, the oil would spill into other parts of the engine causing the vibration i was feeling. My car had 10.4 quarts of oil in it when it only required 6.4. It is downright outrageous that these people would do something like that, my guess is they didnt even bother draining the oil and just decided to add the new one on top. This is not how you run a business, something as simple as an oil change turned into a huge inconvenience for me because someone couldnt do their job right. I have heard other complaints too about this location and i didnt believe it until it happened to me . Save yourself the trouble

Raven Christian

I sent my mom to this establishment to get my oil change for my car. I get free oil changes from Sears through my car dealership because I lease the car. My mom did not explain to the rep that I got my car from Drivetime. I get that part was her fault, so she called me and stated they said they are not giving free oil changes. I told my mom no it’s free through my warranty and she turned around and told the rep that. He then tells my mom you should’ve have said that in the beginning. I ask my mom to get his name and manager number he then refused and instructed her to get paper from the car saying that it’s from Drivetime. I did not have to do that the last time I went. The guy just called Drivetime customer service line and it was done. Once I told him that he then told my mom just pull the car up with the nastiest attitude. The level of customer service is sad and if people do not want to help and care for the customers they should not be working for Sears. They just put a nasty taste in my mouth and I will never go back again.

Harry Schultze

I bought a set of four tires from Bill at this location several years back. The tires were rated to last 100,000 miles. I argued with bill that Id heard Sears wouldnt honor the guarantee even with regular tire rotations, he became very angry and said he personally guaranteed it. He said any Sears will do it which was important as I was moving out of state. At 50,000 miles these tires were bald & I mean smooth, I had MORE than the required rotations. I went to every Sears in my area 5 in all & every single one refused to make good on the warrantee. These tires were nearly $200 apeice times four! I did everything they required and proved it and they STILL refused. I no longer do buisiness with Sears. I told you Bill and I was right, Sears absolutely will NOT keep its word. You lost a customer forever because of this.

KRISTA ALI

If I could give them ZERO stars and still write a review I would. I made an appointment a week in advance to have a simple oil change done, got to my appointment on time and asked the rep how long it would take, he assured me an hour and a half the most; I explained I had to leave in an hr and a half to get to my next appointment. I roamed the mall for an hour and a half went back, just to find my car sitting in the same spot I left it. The reps were NOT APOLOGETIC NON WHATSOEVER, I asked to speak with a manager and was given a business card for Carl Pereira the Auto Manager - no form of management onsite. I am deeply disappointed in Sears Auto Center. Do not bring you car here and expect to leave within any time frame they give you. They lack of customer satisfaction and trustworthiness.

Jibin Dani

I took my car here to get an alignment. The service seemed prompt and as if all was well. Little did I know, they did not tighten my tie rods on both of my front two wheels!!!!! (Had this confirmed by another mechanic shop) The front wheels wore terribly on the outsides of the tire. The incompetency at this place is insane. They would not own up to the mistake that was done and instead, they continued to shift the blame onto me and kept trying to sell me new wheels. DO NOT TRUST THIS SHOP!! Go to a reputable mechanic shop and save your money. This place will screw you and your car. They will NOT take ownership for their mistakes, and refer you to corporate, who will just continue to give you the run around. Again, DO NOT TRUST THIS SHOP!!