FedEx Ship Center

3736 Salisbury Rd, Jacksonville, FL 32216, USA

Address:	3736 Salisbury Rd, Jacksonville, FL 32216, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2.8
Working:	9AM–7:45PM 9AM–7:45PM 9AM–7:45PM 9AM–7:45PM 9AM–7:45PM 10AM–4:30PM Closed

Location

Photos 18

Reviews 10

Brenton Rhein

I showed up to get my package because they left a note on my door saying to come get it. Show up, package is still on the truck and isnt at the location they told me to pick it up at. Im told to come back and get it after 5:00. So they wasted a portion of my time which is frustrating but understandable. Drivers have more places to go then my house, I get it. Not a huge issue there. However, my package was also supposed to be overnighted and at this point its already 36 hours late for no real reason at all. I wasnt given an apology and or an explanation as to why they decided to disregard the extra money I paid to have it shipped in a day. I was just met with a sour face and a disgruntled employee who had an attitude about as pleasant as stage three lung cancer. The woman who was staffing the front of the building at 3-4 that day was super rude, unhelpful, and clearly had better things to do then help her customers. Leaving here after briefly dealing with this person legitimately caused me to feel rage. If you dont want to deal with packages, my suggestion is to work somehwere else. I eventually make it back at 7:43 (they close at 7:45 for some reason) and they tell me theyre closed. Im obviously frustrated and about to get back to my car when one of the staff decided to let me in and get my package. Her name is Alicia and Ill say now I truly appreciate her unlocking the doors and letting me get my package. She didnt have to do that but she did and Im super grateful. She was also friendly, didnt seem to be bothered by my presence despite showing up right as they were closing and she was fast and courteous. Based on this one interaction I can say all the employees of FedEx should strive to be more like her. She made a bad situation tolerable and more pleasant so kudos to her and she deserves a raise in my opinion. Its just as shame that when I unboxed my TV there was a huge crack in it and massive damage on the side of the unit. I cant say for certain if it was this particular FedEx who handled my package in such a reckless and careless fashion but I can say since I picked it up from here I have no one else to blame but this establishment. I put in a complaint with corporate but just a heads up for anyone who has to use FedEx in the area, despite the one good employee at this place, this Ship Center is a joke and should be avoided like a west African village undergoing a major Ebola outbreak. Use UPS or even USPS because this place sucks and youll get treated like garbage if you show up at the wrong time.

Kevin Mcmarrow

Good suffer for the bad so this review is for management to see. The female employee at the front line needs customer service training. She first of all did not say good morning, before acknowledging me as "give me a second" to emphasize I should go back in the line. After ~2 minutes of silence, she proceeded to acknowledge me without an applogy and to futher add insult to injury she would not give me a chance to speak often trying to rush the introduction to the conversation. She really needs to step back and listen to what the customer has to say especially when their main intention is to be kind instead this lack of care behaviour is not necessary. Honeslty I have instructed my sellers to use Fedex and I will be picking up at this location as its most convenient but if this is the treatment I will be subjected to I will rather use another carrier and drive a bit further for my pickups. Its simple and I think she needs to calm down as the feeling was that she is busy and I need to hurry and get out so that she can continue to be busy. Not acceptable..

Cory Sursely

I did have an issue with a priority delivery that had a "delivery exception", but a frantic call to the 800# was able to resolve the issue. Our recipient did not receive the morning package, which tracking indicated was due to no one being there to receive it/or business was closed. However, there was no tag left on the premise. I called FedExs 800# and they were able to get in contact with dispatch, dispatch left a message with the driver, then dispatch called me back to notify me that a message was left. Then, happily, the package was delivered within the hour. I had little hope that action would be taken very quickly, but it seems that recovery systems were working for us today.

Kristina Anderson

FedEx is the most unreliable shipping service. I was to receive a package on 1/13/17 and I still dont have it. The tracking shows it was recorded and received in the Jacksonville hub -wherever that is - however nobody knows where my package is. I have called three times just to be told "we are waiting for an answer from the facility" ... no information can be provided. They even suggested the label might have "fell off". Okay, pretty much everyone knows that the only thing that you cant remove from a package is the label!! I asked for a manager and was refused. I would rate their customer service less than 1, if possible.

Tammy McKinley

Mediocre customer service. The lady at the counter was more interested in telling me the reasons as to why I couldnt do what I needed to do rather than help me find a solution. Two different customers walked out within the span of 15 minutes because needs were not met and she didnt provide any options as to how they could be. Clerk wasnt rude, but also was not friendly or in the least bit helpful. I expect that kind of attitude at USPS, but not at FEDEX

Nahom embaye

They left me a note at my door and I showed up at the office after 13 mint drive and they told me wrong apt number. I call to my work to be late for 1 hour and today again they leave to boxes outside my apt and I know the person name on the box he live downstair I give to him that was his Medicaid I get mad thats why I right down this I west my time and my money

James Burch

I like the location and most of the people at the front counter really try to get you in and out. However when one particular person is working it will ALWAYS be an hour or more. The absolute slowest service from a women sitting on a chair. Lousy. Ive asked the other staff how she keeps her job. Yep. THAT BAD!

Brendan Meehan

I mistakenly came in several minutes past closing, but the staff were happy to help me and got my package off in time. I appreciate the fact they allowed me in even though they were well within their rights to refuse my business due to closing time. Thanks for going the extra mile!

Ross Wood

Horrible, takes 30 min to get anything done. Even by yourself. Employees move slow and dont mind watching people give up and walk out the door. Terrible customer service and timing. Every person I saw working moved so slow i couldnt believe it.

Jacob M

I normally do not use FedEx and will not use them again voluntarily. Terrible service, no customer service skills It was a bad experience all around. I did not feel welcome, or was not helped satisfactorily at all!