The UPS Store

13940 Cedar Rd, Cleveland, OH 44118, USA

Address:	13940 Cedar Rd, Cleveland, OH 44118, USA
Phone:	+1 216-371-9300
Site:	theupsstorelocal.com
Rating:	3.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 9

Reviews 11

K Brown

I have been coming to this location to pick up and drop off packages for almost a year and it seems like the more I come there the worse the service gets. The people that work there start to look at me like Im inconvenience when I show up, and again all I ever come there for is to pick up or drop off packages that are rerouted to their store because its close to where I live. Yesterday when I was there they couldnt find my package and told me it wasnt there even though I showed them the confirmation through text and the ups android app with the tracking number which stated the package was ready for pick up and they still said it wasnt there looking at me like I was stupid. One of the so called service people at one point looked at me and smirked at me like I was a joke. As I was leaving the store I suggested that they "get it together" after they finally got through their confusion and finally found my package and one of them made a comment under her breath that I couldnt hear and I let them know that store will be reported. I saw in a post somewhere that this location being predjudis towards blacks and I now believe it. The people must think we all look alike. Keep in mind just because Im black doesnt mean Im dumb. Your corporate office has been informed of this matter and the person that replies to all these complaints, dont even bother to give me that disingenuous reply about how the store is under new ownership, and how the store doesnt treats blacks any different or even how you will try harder to make sure it doesnt happen again. Thats insincere garbage and you know it and as a result of my interaction with these disgruntled employees taking their frustration for your company on people like me I will not do business there anymore if I can help it.

Jordan Mathews

I have been in this store many times and have always received wonderful service. The staff is very friendly and know me by name and ask me about my job and life in general. Every item I send is handled with care and the staff is very knowledgeable. Misty, the store owner, is caring, professional, and maintains a positive work environment. I decided to write this review because of my positive experience and also seeing that there were negative reviews written. When reading a review online I always remember that one persons bad experience is fueled sometimes by anger, which is what I see on some of these reviews. They might be warranted, but for someone who has not been to the store and reading reviews, you should always keep that in mind. Therefore, take it with a grain of salt. My experience, like I said, is very positive.

Ken Moultrie

I have a mailbox here. Overall its been an ok experience. I just wished they had better hours. Sometimes I want to pick a package up that was delivered the day prior before I head into office but they dont open until 9 :( (which is the time I need to be in office). They close early on saturday and dont open on Sunday. Amazon delivers on Sunday now. I feel they have an opportunity to fit needs of their customer base better. My two cents.

Anonymous User

Disappointed with their service. My sons bike was dropped off at this store on Sat. Aug. 28. We were informed that the person who does the packaging of larger items would not be in to box it until Wed. Sept. 1. The bike was not shipped until Thurs Sept. 9 - more than a full week later. I realize there was the Labor Day holiday, but come on!!!! My son was very disappointed. Mediocre service!

Nancy Pettit

My fried has had a box at this location for over 20 years and if I did not have to help him by picking ups his mail here, I would never go into this store again. Customer service sucks, they are rude and I there is one guy in there that is very prejudice. Give him the opportunity, they ignore you as long as they can. The previous owners were great and they had a well trained staff.

Yitzchok Yaakov Neuman

Staff is knowledgable and very customer service oriented. Ive been using the store as a business address for a start-up company, which consists of quite a bit of shipping and receiving, that Im trying to get off the ground. These folks go beyond the call of duty. Highly recommend.

Sarah Colin

I never review places but the girl I talked to on the phone was rude, even when I was trying to be friendly (despite the fact that UPS has been an absolute nightmare in getting a package shipped). Ill never understand how people in a service industry act that way.

fizzzz2

Everyone was pretty helpful. When the computer had an issue printing my labels they let me use a computer in the back so that I could get my package label printed and get my package shipped off.

Beth Christiansen

The must have never got training on customer service skills. If you dont want to work with customers, find another job!

Cory Hart

I often go to UPS for the fax machine.The customer service is good and I dont have a problem when I go there.

Antonio De Palma

Fast and convenient location if you dont way to go to the post office