Bright House Networks

2850 S Lecanto Hwy, Lecanto, FL 34461, USA

Address:	2850 S Lecanto Hwy, Lecanto, FL 34461, USA
Phone:	+1 352-815-2753
Site:	brighthouse.com
Rating:	2.1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed Closed

Location

Photos 5

Reviews 5

David Frankowski

Brighthouse Networks in Central Florida is OK. When the techs get here its usually to just swap out a modem. Its not a hard thing to do, even I could do it. The customer service here at our local office is pretty good, but its when your calls go to Mexico and South Texas that you cant even get through to these hardheads. They just dont care about there job much. I called on a weekend and spoke to a CCR( Customer Care Rep.) in Mexico named George. He assured me that he would send a tech out that day later on in the afternoon. Well come 7:00pm I finally called a CCR in Mexico again. He didnt tell me what the situation was but told me that he would have upper management call me within the hour. I waited up until 9:30pm for them to call and got nothing. The next day a tech calls me at 10:00am and tells me hes on his way and would be here in 15 minutes from 60 miles away. I told him that there was no way he could get here that fast and gave him my address. He said there must be a mix up because I was out of his work area. He told me he would have brighthouse call me back. Again not a word from anyone all day. So I called a CCR again and I got one named Sabio out of South Texas who hung up on me when I asked to speak to an American Rep. I called back within 30 seconds and spoke to Jesse from Mexico and asked again for an American Rep. Guess what he hung up on me too. At this point Im fuming with customer service. I waited awhile and called back and spoke to a wonderful woman named Mary Ann in Northern U.S. She was helpful and stated that if there was an opening that day she would have the tech call me in advance but if not my appt. would be tomorrow between 10-12am. Well the tech calls me at 9:30pm and wakes me out of a sleep to tell me hes on his way. I asked him why he wanted to come so late and he said brighthouse forces me out at all hours of the night to please the customer. Well that was nice but why are they not interested in hiring more reps in the U.S. then. Well I told him not to come because I was asleep and he assured me that my appointment would be on for the next day between 10-12am. The next morning on my way home from breakfast I thought I would stop in at the local office of BHN and talk to customer service. I asked if the appt. was still on for 10-12am that morning. She told me that they cancelled the appt. because I told the tech the night before not to come. Well come to find out from the woman that there was a tech sent out on the first call but he could not pinpoint the location as he put it in the notes. Well he didnt try very hard because my house isnt hard to find. She rescheduled my appt. for 4-6;m later that day and finally at 3:15pm a tech showed up to swap out my modem. He was early which was OK with me being I was home but what if I had not been. Anyway he was a nice guy and solved the problem finally. What a hassle.So I guess the moral of the story is just call and call until you speak to an American CCR.

steve ringering

My nomination for the worlds worst customer service! Moving to a new house and was hoping to find a decent cable provide as Bright house has been a disappointing combination of inept and apathetic service at an exorbitant price. As it turns out BH ( now spectrum)has the fix. They are the only provider in my new neighborhood. They can charge what they wish and continue to have substandard service and an inferior product. After been stood up twice for installation we were put on "priority". They installer was nice enough but too 2.5 hours. I work nights and about noon a collector showed up at the door to collect 88$. The problem is that according to BH our two accounts are both up to date. The term SNAFU appropriately sums up the situation. I thought that monopolies were illegal. I will wait for another option. If given the choice Bright house is to be avoided. Update 12/15/16. Terrible customer service. I would use another cable service if one was available. This monopoly means that they can charge whatever they want and they can provide bad customer service. There service consists of "sorry we didnt show up to fix your cable can we schedule you for another time. When they were late this evening they spent a half hour trying to figure why there service tech was 45 minutes late, then after he was 90 minutes late they said they would still show up as the techs work until wpm. At 1am, "can we schedule you for tomorrow?" Were very sorry. They had no idea why we were stood up.

James White

Highest prices & worst service and dumbest installers of any cable company I have ever dealt with. Their DVR has the most confusing and worthless remote of anything you have ever picked up. They bundle you with services you dont want or need to get the goodies that you gotta have then they charge you for stuff they never supplied or installed. If you have a choice between Comcast or Bright House, for the lovaGod go with Comcast. They kept boosting my internet speed when we lived in the Keys for FREE, but now we pay 3 times the money for the same speed minus phone. Their website is terrible when you try to use it to order services, and the installers are dumber than a sack of rocks . . . one installer installed a BROKEN DVR and he KNEW IT WAS BROKEN WHEN HE LEFT. Gawd, I hate this company!! And they have a monopoly . . . I gotta do business with these people.

Jackie Tomkins

Worst cable company I have ever had! Terrible wifi units and connection. Went through 7 units in 1 year, They did damage to my wall outlet trying to figure out the problem because it couldnt possibly be them. But it was. Stomped on ac duct work crushing them in the attic costing me further repair work and money. Rude local operators in Lecanto. There is no one else in my area so I was stuck unless I wanted to go to satellite cable, but that forces you to still have them for internet. Shut off service (I am now great friends with RedBox) and they said I owed 2 months (including month ahead which I wasnt having service for) came to collect boxes without warning so I wasnt prepared to give it to them because there was no way they were ever coming in my house again. Then They put $666 on my credit!!! They will NEVER, over my dead body get it from me.

Ciara B.

This company has been a disaster since Spectrum took over. Didnt have as many problems in 4-5 years with Bright House as I have had with Spectrum in the past 7 months. Sales and customer service reps arent held accountable for what they offer at all. They tell you one price then your bill is drastically more expensive. Getting a refund is a nightmare. Definitely dont set up autopay because your bill is raised willy nilly no matter what they told you when you signed on. Every customer service rep will tell you a different story as to why your bill isnt correct, and theyre terrible sorry but they cant do anything about it. Try to speak to a supervisor (mid day/mid week) and "there arent any supervisors available today, well have someone get back to you within 24 hrs" and never hear from them. Save yourself the trouble.