Northland Communications
| Address: | 9 Boardwalk Pl, Seneca, SC 29679, USA |
| Phone: | +1 864-882-0002 |
| Site: | yournorthland.com |
| Rating: | 1.3 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 10AM–3PM Closed |
Location
Photos 1
Reviews 5
CL
Clemson Web Design
Customer of almost 10 years for internet service. Last month I had a credit card expire and forgot to update it with Northland, who had it setup on auto-billing. Without notice, no email, no call, no nothing, they sent a tech out to my house, as Im sitting on my porch working, the tech proceeds to cut my internet and drive off. I call Northland within the hour thinking I had a technical issue. Turns out, the tech I had saw out on the pole had actually cut me off for non-payment for the last month. I call Northland. They charged me a $75 fee, to reconnect me, paid via cash, to hook my internet up 3 days later. Now on to my new bill, instead of just being $75, theres a mystery $150 service fee charge. When called they state the billing cycle had started over and thats all that fee was and it will reflect on my future bill. I have the feeling they are trying to pull one over on me. Only time will tell. I also had a issue with a customer on their network signing my nctv email up for spam and attempting to harass me. The spam confirmations had the IP address right in the confirmation email it sent. I reached out to Northland multiple times with the information. No reply was ever given. Id give them only 1 star but the local techs do seem to respond really fast to any technical issues. The speed is consistent and downtime is minimal. All that said. If they keep trying to nickle and dime me or if they ever cut me off again without notifying me first of a issue. Causing me to lose a day of work. Ill likely be giving ATT the monthly money stream.
MA
Matt Simpson
absolutely terrible they advertised the cost of service for 24mbs down to be 48 dollars/month however when i am charged the base fee, not including all the small hidden fees is 63 dollars. Recently this has been fixed with their website saying the price is 57 dollars and my bill reflecting that new price. However the real problem is with the service which is awful. I almost never get the 24mbs down i pay for but rather around 6-12mbs, and every few days the internet slows to a crawl giving me about .2 to 1 mbs down or simply turning off completely. when this happens I have to call their 24 hour tech support to have them reset my connection which fixes the problem for another few days. Overall it is a terrible and overpriced service that is essentially unusable the only positive is their 24/7 tech support who are friendly and at times are able to make northlands internet service mildly functional even with their help however you wont get what you are paying for and even if you did get what your are paying for you would still be paying way to much for what you are getting. for comparison where i used to live i got 70 mbs down for 30 dollars a month and that was pretty standard. sadly no matter how awful this ISP is if you live in an area like i do you will not have a choice as northland is the only high speed ISP available which gives them the ability to overcharge, not deliver the service promised, and still stay in business as they do.
DW
DW
Have had Internet service with them since 2006 off and on, their Internet is never reliable and just recently their own modem routers, that do wi-fi dont work correctly, Im renting one of theirs, after 4 replacements this year alone, the arris modems just sucks and Motorola was bought by them, they now suck too! The head guy at the local office Nick, says well we cant guarantee the WiFi will work and the speeds will be as fast as what Im paying for, for years this has been going on and at 24mb/s download , the speed Im paying for at $80 with modem rental and fees, they cant guarantee the speed, which is the fastest speed they offer residential, it doesnt matter whether u live in clemson, central, seneca, or pickens, the internet is always up and down, sometimes as low as 600kb/s which is just rediculous! If I could go with another isp then I would but there is none with the speed i need, and its only 2mb/s upload which is kinda low for such a supposedly fast download speed, they need to get different modems and increase the upload speed with that package!! And u verse is slow and dsl, dish is slow, so unless you can get Comcast or another cable Internet provider, thats your only option and they know that, so they just keep ripping people off, thousands of my dollars wasted for 8 years for half a** internet, support, and customer support, which isnt even local anymore!!! Thanks Again Northland, the worst isp ever!!
DA
David Van Name
I must say, when the service works, it performs well. My issues are if you ever have a need for technical support, you are sent to their outsourced tech support. And this provider cannot provide much more than an indication that they have created a trouble ticket with Northland, if that proves to be the outcome of the call. Then you will have to contact Northland directly to determine when you may expect a service call, and that tends to be 3 days out, unless it is what Northland refers to as an "outage" (affecting a large group of consumers), as opposed to an "isolated incident" (affecting much fewer numbers). Also, Northland is certainly not proactive when someone loses connectivity. In all of the years i have used their service, i have never been advised of an anticipated timeframe of a service call without my having to inquire directly, nor have that ever followed up by simply calling and asking if the restoration was done. If by chance, service was not restored, the onus is once again on the consumer to start this vicious cycle anew. With the ever-growing reliance on broadband in our lives, do they understand the disruption this causes in having the consumer initiate what most other service providers do as a normal aspect of the process? I cant help but agree with others posting here that speak of the monopolistic, cavalier attitude this company exhibits.
SA
Sandy Larson
Deficit Stars!!! Run dont walk from this company! They are horrible! They bill one month in advance so you are paying for something you havent received to begin with. Their service is below standard. The cable is constantly going out and it takes days to get a service person out to fix it. Then they dont come when you make an appt with them. They do not adjust your bill if you dont have service for the whole month. I added up 8 days in one month I was without internet or cable and I never got any kind of credit. They kept making appts for the service tech to come and they never showed so I was left sitting around waiting for them. They dont have a very good channel line up and you have to pay so much for each tier. Channels that should be on basic cable are charged for with this company. And finally when you have to deal with their customer service department - brace yourself!!! You will be treated very condescendingly and I would say they are very rude. I mean, come on, you are supposed to be a customer service department. From the beginning of every conversation I have had with them, I got the feeling they did not want to help or even talk to me and that they probably didnt even want to be there. They are, by far, the worst company I have ever dealt with!!!!