Cox Solutions Store

Address:	2410 SW 27th Ave, Ocala, FL 34471, USA
Phone:	+1 352-433-2838
Site:	locations.cox.com
Rating:	2.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM Closed

Location

Photos 44

Reviews 5

Julie Burford

I have been a satisfied Cox Communications customer in Gainesville for years. I recently moved to Ocala, and attempted to transfer my services. Needless to say, I switched to satellite because of my experience with Cox in Ocala. Thursday, July 26th: I placed a service order online. I received a confirmation number that it was initiated and I would be contacted by a representative. I waited 5 days, with no contact. Tuesday, July 31st: I contacted Cox via phone to have my services initiated. Representative was very polite, but informed me that another representative STARTED my order and did not FINISH it. She also mentioned that she didnt didnt know why it wasnt flagged for completion. She must have completed my order in less than a minute. Next, I drive to the office to pick up my receiver. I was intructed to follow the instruction and then call an automated system to have my services activated. After installation at home, I realize that cable is not working. I waited 15 mintues to get in touch with a represntative who informed me that "someone" never turned on my services from the outside. I would have to wait tomorrow by 7:00 pm before I receive services. Wednesday, August 1st: Recieve a call from Cox, who leaves me no voicemail. After calling the hotline, I discover that my cable had been turned on and I should have services when I return home. At 5:30 pm, I still have no services. I wait another 15-20 minutes to get in touch with a representative. Representative tells me Im not receiving signal and that technician would need to be sent out. We set up an appointment time between 5:00-7:00 pm the following day. Thursday, August 2nd: I get off work early to make sure Im home by 5:00. I wait until 7:00. No technician. I wait...get this...43 minutes to get in touch with a representative to tell me they have no record of my appointment. I want to cancel my services at this point. Next, the representative informs me that she cannot cancel my services at this time and that I would have to call back TOMORROW. I almost lose my mind at this point. Cox is a decent product, but they clearly do not value their customers. I will NOT be ordering Cox from Ocala, FL in the future.

B Buh

Service is non existent. Fees are ridiculous - I "upgraded" from a "downgrade" and then new upgrade cost me twice as much - even though I had originally had it original price. Phone support if atrocious - if you need to reach them by 4pm call them at 2pm and put your phone on the charger. I attempted to go into the brick and mortar store to talk to someone face to face - but unless you are adding onto your extortion account they will direct you to the phone. Also when I paid for high speed internet I was billed for a full months worth at $60 when I had to wait for 3 weeks to get a resolution after their 3rd party techs came out twice with no resolution. Also the contractor tracked dirt through my place TWICE after I kindly told him to stomp before the door after the first incident. After the lack of any internet connection I was paying for over 3 weeks was resolved they, told me the issue was caused by another cox representative unplugged my internet coax from the apt complex to replace it with anothers. Did I get reimbursed for their incompetency? No. I would not have posted this review had I been able to talk this someone even in middle management. However that is impossible with this company. They understand, that in some areas, they are the only option and use that to abuse those that want to have internet. Avoid like the plague. In short, avoid at all costs. If you are already a customer re-evaluate the money you are spending for services. If you havent been burned yet, you will be in the future. I am not asking for a response saying, " Thank you for voicing your concern, a representative will be with you". I am warning the public.

Vic Nuggets

Only service I had was for the internet. 50Mb down and 5Mb up. Often would only receive Low 30s up and .25 to 1Mb up. Which from my experience is common using a non dedicated line. I had very little problems with them besides that. All was good until I received a better offer from another service. More speed + less cost = win. Couldnt cancel my service online because "Service is unavailable at this time"... right. So I tried to call in and cancel and of course its a 20 min wait time. Finally talk to a person, some young kid. Never have Ive been so annoyed from someone Ive only met moments before. Throughout the conversation as he tried to pressure me to stay I would hear lines like "Son, you got sold, they got you"... "Okay Darling"... "Yeah right, you really believe that?!"... "Oh man (laugh) they got you!"... among others. An overall combative and insulting attitude. I dont care if my new provider raises my rates, I will not go back to Cox. One thing I dont have time for is assholes. May have been the only one there like that, but I dont care. In contrast, the other companys people I talked to in person and on the phone were very kind. They treated me with respect. The cherry on top is that my service was disconnected immediately and was hung up on before I could say the date I wanted it disconnected (4 days later). So I had no internet for half a week. Not a huge deal but still annoying.

Holly lynn

I called to ADD my husband to the account. Then, A few weeks later I called in to find out why they raised the price to my internet and then they tell me they cannot give me any information because my husband is not here to give me the okay to talk about the account, WHAt!!!! I was always the primary. They have MY social on file and only his name. Come to find out the lady I spoke with deleted my name off the account. One of the agents I spoke to told me they could see where I called in to make the change. I called back after being irritated with the supervisor because she was no help and Spoke with a really nice guy named GUS. I give him five stars because of his excellent customer service. He took my number and tried to see if he could help out. Well, there was not much he could do because of the policy but he did credit my account and was very kind and professional. He would be the only reason I did not cancel these services..Now I have to go into the store with my credentials to prove its my social. Then when they see it is my social Im going to ask them how they got it and why I am not on the account,lol...

Daniel Trengrove

Horrible customer service . Upon set up I agreed to one price with the proper equipment I was to be receiving to my home. Came out with all the wrong equipment. Sent tech away. Another tech was sent out to do the installation on a later date. Upon install of our security system. We were not asked where we wanted security equipment set up on the home to ensure my familys safety and well being. 15 days after install. I received my first bill from cox. A whopping $600 bill. I agreed to $144 a month including taxes & fees. Going on two months. Bill still has not been corrected! Went to the local office and still could not get anything fixed. Best answer was said," just pay the $144 for now, we will try to correct it, but will take up to 2 weeks". I strongly suggest NOT TO USE COX!