Charter Communications

725 Union St, Spartanburg, SC 29306, USA

Address:	725 Union St, Spartanburg, SC 29306, USA
Phone:	+1 855-757-7328
Site:	charter.com
Rating:	2.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed

Location

Photos 21

Reviews 4

Graham Hazlette

I have had numerous Charter and contract people out to my home to check why I am not receiving the internet performance that they are touting both on TV and in direct mailers. In the information that they provide, they indicate that you will receive internet speeds "starting at 60Mbps)". Well that has NEVER happened. I complete the Charter speed test almost everyday, and for a long period of time, I could only get less than 1Mbps, and just about all the other times (we are talking years) maybe 12 to 18 Mbps). One tech blames my computer. I checked with two other computers (1 laptop), and they all never really got above 20 Mbps). I talked to customer service many many times, they all said the signal is really bad, but it seems that they cannot do much in order to reach that number of 60 Mbps). How can they advertise that the speed starts at 60 Mbps) when it never has. I can see if they did the old speeds up to 60 Mbps, marketing talk, but in print and on TV they say starts at 60 Mbps. At one time I had at least 6 Charter and contract people trying to see what is happening. But they did nothing to make it better. They said they would go back to the office and check, and move my concern up the ladder to the next level. Well after a few years, still getting between 1 Mbps to 20 Mbps, and nothing more. The customer service people told me, I am paying $29.95 for 30 Mbps (that would be nice if I even had that speed), but I said no, I had a advertisement in front of me, it stated speeds starting at 60 Mbps for $29.95. When the tech had the office change the system, hopefully to improve my speed, I received a charge on my bill for an additional $250.00. They said I asked for the ultimate package, which I NEVER did authorize anything like that. I do not know who authorized the increase and the charges, but I guess they figured, that maybe I would not notice my bill increased by $250.00. Hope to get this fixed, but by any gauge of past performance, it will probably not happen. Had Direct TV, but the price went up, and was able to get TV, Internet and phone for the cost of just TV from Direct TV. Once you go out of your contract your costs go up 4 times. Not the way your old established customers should be treated. Charge you good customers that have been with you for years, 4 times more than new customers. Hard to figure out who can provide good product for a reasonable price in todays market.

Beth Julian

Just moved in to a home in May. Since Charter is my only option for cable had to take it. Received a bill less than a week for service and then received another less than 2 weeks later. Was told that this is the way they do things. We are on a fixed income and cant afford two bills in one month. However they said that we could pay one the beginning of June and the other in the beginning of July and then change our billing date. When it came to the July payment we wished to change the billing date and make payment arrangements for paying a double payment in August because of medical issues. They told us that they changed their policy in May and that they no longer make payment arrangements and that if we wished to make a promise to pay, it would cost us $5. We tried to make the promise to pay when we realized that we could not make the payment this month and that our service would be turned off and were told that though we could make a promise to pay, it would not stop the disconnect. Why charge someone $5 for promise to pay if it does nothing to help our service stay connected. And if you change your policy, shouldnt you make an effort to notify your customers. They sent bills after this change so why couldnt they just add a note to the bill? They have terrible service and technicians who were unprofessional and actually broke our tv and blamed it on us. And what about this money back guarantee, how do I get it? I wish that there was another option available for us. Really hate this company.

Ron Climer

Last Monday, seven days ago we had an appointment to meet the Charter guy to install cable at our vacation house in Tryon. We dont live there. I went over at the appointed time. The cable guy showed up. After about an hour , he told us that he could not install the cable today because the lines had been removed from the pole. There is an hour of my time wasted. Charter called us back and made another appointment to install cable on Wednesday. I went over and waited the usual two hours. The two cable guys showed up and after about an hour , informed me that they could not install cable because the lines had been removed from the pole. There is another couple of hours of my time wasted. Today is Monday December 15. I met Dave and Mike ( Charter contractors) over at the Tryon house at 9 AM. After about an hour they told me that the cable could not be installed because the lines had been cut from the pole. We need a pre dig done. I told them that I had already heard that story twice. Apparently no one has ordered a pre dig, whatever that is. Dave and Mike told me that if we are lucky , we may have cable by new Years. I have been over to the Tryon house three times and I dont feel that I am any closer to getting cable than I was last week. I certainly hope we get some cable soon.

Derek Tounsley

This place and service is a God Damned joke! Their customer service simply does not exist. When I had services installed, they sent a guy with 3 teeth in his entire mouth, reaked of BO and to top it off, would not leave my apartment once he was done. It got to the point where the maintenence guy for my apartment stayed with me until he finally left! Also, I never recieved my bills in the mail, when i specifically requested paper billing. I had no online system set up so had no way to know when to pay my bills. At one point, I was past due and they threatened to take me to claims. I let them hear it! Then, all the sudden to I get my bills in the mail. I ended up over paying one month by $200 and they said they would issue me a refund check... That was 2.5 months ago and Im still waiting for that check! When I went to disconnect services, the ladies working in the office were more concerned with their cell phones and talking to each other than helping customers in line. When I FINALLY got to be helped, the lady was beyond RUDE. So glad Im done with this service! I will NEVER use their services again.