Bright House

30432 FL-54, Wesley Chapel, FL 33543, USA

Address:	30432 FL-54, Wesley Chapel, FL 33543, USA
Phone:	+1 813-788-7634
Site:	brighthouse.com
Rating:	3.2
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM Closed Closed

Location

Photos 5

Reviews 18

Dave Parlante

And here is why cable companies have such a bad rep and are on the dining end. Salesman shows up to my door, quotes me $39.99 a month for internet only (75mbs). I decide to take as a backup to my extremely reliable FiOS (and maybe let the kids use it). I later get the bill. Much higher than 39.99 a month. I call, they ask me to fax the sheet in to them from the salesman that shows 39.99. I do just that. Another month goes by, bill arrives, higher than 39.99 again. I call, they ask me to fax again. I do. Another month goes by, same thing. At this point I am done. Call em up, tell them to cancel and send me a proper bill at 39.99 a month. Another month goes by, no change in the bill and now I owe for the modem. Few weeks later, I bring the modem to the office, they accept it, credit my account for the modem, and I still owe 59.99 a month for past bills even though it should be 39.99 a month. I explain to the lady what happened, she said, "well I can try and FAX the quote for you to head office". I tell her I have a copy of the invoice on my iPad where I scanned it. I said, if I go home and print it is that ok? "YES" she says. I leave, go home, print it, come back, nope, not good enough. Needs to be the original. So wait, A: You said this was good enough before I left. B: Whats the difference if I scan it and fax it in, it is still not an original? Left the paper on the counter and left. I am simply done with cable companies. I would use tethered internet on my cell phone before using cable ever again.

Amanda Herman

I wouldnt even give Spectrum one star if I could. They are the absolute worst cable company Ive ever had! Rude customer service, 90% of the employees and managers are so rude, clueless, never tell you the same thing as another employee. Never had my cable turned off till recently after always making my payments, they turned cable off, said we owed $600 and one of the 5 employees said to pay $175 and our cable would be back on, after i paid it and cable wasnt turned back on, they said we had to go to a pay station and pay balance which went from $600 to over $1,000 in one day. We did what everyone else did and went with Frontier. We get all the same channels and internet for the price we were paying Spectrum just for the internet. I wish we went with Frontier from the beginning. Even the lady who came from Spectrum to collect our equipment said she has Frontier and picks up tons of equipment from people leaving Spectrum. Please get rid of these thieves and go with a good company.

John Lohn

This is a review of Brighthouse overall, not this particular location. Due to Brighthouses silly pricing, where you need to call to see what deals are currently running, I switched to Fios. I was due a refund and told that it would be withing 7-10 days after returning equipment. After 10 days i was told it was 6-8 weeks but since i was told 10 days they would escalate. After 10 more days I was told it would be a few more days, after that I was told they hadnt even sent the check. It did eventually come around the 8 weeks mark. Had they just said that it wouldnt have been a problem. I hate being lied too

sharlean Driggind

I MISS YOU...now I have comcast and they suck.....I didnt realize what I had until you were gone....we miss your wifi strength and reliability. The reasonable price for actual product.....please move to Seattle...please

Charlene Tarleton-Roberts

Horrible! You cant even call the location right up the street! You have to physically go there because the only ph# sends you to a call center in the Philippines! They are going to lose a customer!

mis mari

I am number l36 in a line. With one operator. I have been. Here 47 minutes al ready a while waiting in line i call brighthousr a nd have been on hold for 30 minutes so far

Stephanie DiGioia

Craig was not nice and very short and snappy with his answers. He acted like he was doing me a favor very rude. Craigs Customer service needs help.

Frank Bauer

Each detail of specifc info on seasonal service i received on the phone was WRONG/had to go to wesley chapel office to get in person correct info

Ashley Griffith

Didnt show up for installation twice and waited 4 hours. Poor customer service.

Amy S

Friendly staff. Super knowledgeable. Craig is amazing. Highly recommended.

Gary R

Good customer service. Friendly employees at this location.

John K

After 5yrs they still cant keep a signal around my house.